Q5/Q10 Pro FAQ

[velo]

[futeko.com]

[atkinsom]

Hi Futeko,

Do you think you could add this thread about the Blue Ray patch to the FAQ. I remember having a hard time finding this thread and other new users may find it easier to look in the FAQ. Thank you very much.

http://www.futeko.com/newforum/index.php?topic=2291.0

[futeko.com]

Hi Futeko,

Do you think you could add this thread about the Blue Ray patch to the FAQ. I remember having a hard time finding this thread and other new users may find it easier to look in the FAQ. Thank you very much.

http://www.futeko.com/newforum/index.php?topic=2291.0

Good idea. Have done.

[ilovesunshine]

Hi I purchase Q10 pro in Australia in January 2017 & now it will not load up stays on the boot screen with the power LED going from green to red constantly.

Very disappointing with it just being out of warranty & this is the only place I could find any support :-) up until a week ago it was working perfectly fine.

Any help greatly appreciated

Cheers

[stl]

Hi I purchase Q10 pro in Australia in January 2017 & now it will not load up stays on the boot screen with the power LED going from green to red constantly.

Very disappointing with it just being out of warranty & this is the only place I could find any support :-) up until a week ago it was working perfectly fine.

Any help greatly appreciated

Cheers

Try to disconnect everything from the box and removing internal hard drive; 
Try another power supply ;
Try to reset it with the button in the back;
Try to reinstall the firmware. You do need to know the version you had, If you don't reinstall 2.0.1

[ilovesunshine]

Tried everything even updating as suggested but device keeps flashing with the boot with the power light going red green red green occasionally the himedia symbol would show up on the TV screen, I have tried with new HDMI cable that didn't do anything

Having a high level disability I have to wait for somebody who can use their hands to do what I need to do.

Try doing that the update with the 2.01 as suggested but it just says "boot with a circle in the middle & then the little power light flashing red and green

[stl]

Tried everything even updating as suggested but device keeps flashing with the boot with the power light going red green red green occasionally the himedia symbol would show up on the TV screen, I have tried with new HDMI cable that didn't do anything

Having a high level disability I have to wait for somebody who can use their hands to do what I need to do.

Try doing that the update with the 2.01 as suggested but it just says "boot with a circle in the middle & then the little power light flashing red and green

Are you sure it's a Q10 Pro? I've never seen any green light in mine...

[ilovesunshine]

Hi thanks for trying to help much appreciated

yes it definitely is Q10 pro will endeavour to get my carer to take a video this morning and share it with you to show the issue.

Cheers Richard

[ilovesunshine]

https://www.youtube.com/watch?v=HXHbU9xM1ws

Please find attached photos and U-tube video showing you my problem and verifying it is a Q10 pro, just blanking out the serial number & MAC address

[stl]

https://www.youtube.com/watch?v=HXHbU9xM1ws

Please find attached photos and U-tube video showing you my problem and verifying it is a Q10 pro, just blanking out the serial number & MAC address

It seems white to me...
Your best chance is to reinstall the firmware using the restore button method, follow instructions in the firmware upgrade topic carefully, try more than once.
If it doesn't work read this:

http://www.futeko.com/newforum/index.php?topic=2196.msg18706#msg18706

[futeko.com]

I think you'll need to do as described in this post: http://www.futeko.com/newforum/index.php?topic=1622.msg14469#msg14469

If you had Android 5.1 installed before the box stopped working use 1.0.7 firmware, if you had Android 7 installed use 2.0.1.

[kanoysta]

Hi. My 8GB exFAT formated pendrive works well on my new Q5 pro. But my 1TB exFAT is not recognized!
Any thoughts? Thank you

EDIT1: my 128GB microSD card ExFAT also works great. Only the 1TB usb 2.o is not being recognized at all
EDIT2: SOLVED. Re-formarted and changed partition map on the 1TB drive

[Mount81]

Just for curiosity: the FAQ says: PSU up to 4A. : Why only up to 4A? Using a higher Amper PSU could do any harm or cause anomaly in anyway?

Thank you!

[stl]

Just for curiosity: the FAQ says: PSU up to 4A. : Why only up to 4A? Using a higher Amper PSU could do any harm or cause anomaly in anyway?

Thank you!

I think 4A would be the very max current used by the box in any circumstance, there's no problem in using a power supply with a higher rating.