FREE UK & WORLD COURIER items are sent by parcel courier. This will depend on destination but could be UPS, TNT, Fedex, DPD, or Parcelforce.

Applicable to all high value items. Currently: Zidoo UHD2000,  Zidoo Z1000,  Dune HD Pro 4K II,  Zidoo Z10,  Zidoo Z9S,  Dune HD Realbox 4K. 

Region	Service Used	Tracking	Cost	Delivery Speed
	Parcel courier	Detailed tracking Signature on delivery	£FREE	Next working day (UK Mainland)
	Parcel courier	Detailed tracking Signature on delivery	£FREE	Working days Country 2-3 Austria, Belgium, Bosnia, Bulgaria, Canada, Croatia, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Northern Ireland, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, USA 3-5 Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Kuwait, Macedonia, Malta, Mexico, Portugal, Qatar, Saudi Arabia, Turkey 5+ Australia, Belarus, Japan, New Zealand, Russia, South Africa

Cut off time for same day despatch is 9:00. (UK time now is 10:31).

FREE UK+WORLD STANDARD

FREE UK+WORLD STANDARD for UK delivery items are sent by Royal Mail 1st Signed. FREE UK+WORLD STANDARD for international delivery items are sent by Royal Mail and delivered by a local delivery service (Correos, Poste Italiane etc).

Applicable to lower value items. Currently: Everything not a media player (remotes, PSUs etc).

Region	Service Used	Tracking	Cost	Delivery Speed
	Royal Mail 1st Signed	Detailed tracking Signature on delivery	£FREE	1-2 days (UK Mainland)
	Royal Mail International Signed	Detailed tracking Signature on delivery	£FREE	Working days Country 2-3 Belgium, Germany, Ireland, Netherlands, Northern Ireland 3-5 Austria, Bosnia, Bulgaria, Canada, Croatia, Czechia, Cyprus, Denmark, Estonia, France, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Kuwait, Macedonia, Malta, Norway, Poland, Portugal, Qatar, Romania, Serbia, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, USA 5+ Australia, Belarus, Japan, Mexico, New Zealand, Russia, South Africa

Cut off time for same day despatch is 9:00. (UK time now is 10:31).

WORLD EXPRESS SHIPPING

WORLD EXPRESS shipping uses the fastest possible courier, normally UPS Express.

If UPS will not take the package we use an equivalent service (e.g. DPD Air Express, TNT Express).

Cut off time for same day despatch is 9:00. (UK time now is 10:31).

STOCK LEVEL

The 'stock level' text indicates the following:

High: High level of stock.
Normal: Normal level of stock, no immediate danger of selling out.
Low: Low level of stock, item will sell out soon.
Pre-order: New product accepting pre-orders. Expected despatch date will be given.
Restock pre-order: Existing product waiting for more stock. Expected despatch date will be given.
Scheduled despatch: Item is in stock but despatch delayed due to planned closure. Despatch date will be given.
Back-order: Item can be back-ordered from supplier. Lead time before despatch will be given.
Out of stock: No stock and no firm date for more.

BREXIT [UPDATED 25-FEB-2020]

The UK left the EU on 31-JAN-2020. We are now in a 'transition period' where the UK abides by all EU rules until 31-DEC-2020. During this transition period nothing changes with regard to UK-EU tariffs/taxes/duties or consumer law. Everything is exactly the same as if the UK was still in the EU.

So, there are currently zero tariffs/taxes/duties when we ship to an address in the EU.

What happens after end 2020 is currently being negotiated, but we expect a situation similar to today for our business and customers. Introducing trade barriers between the UK and EU for relatively low value goods would be excessively costly for both sides.

Whatever happens, we will honour warranties and consumer rights as if the UK had remained in the EU.