We are open with these changes:
* Same day despatch cut-off is 9am.
* Stock levels have been low. This situation is improving and we are returning to normal.
STAY SAFE EVERYONE.
BREXIT [UPDATED 25-FEB-2020]
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The UK left the EU on 31-JAN-2020. We are now in a 'transition period' where the UK abides by all EU rules until 31-DEC-2020. During this transition period nothing changes with regard to UK-EU tariffs/taxes/duties or consumer law. Everything is exactly the same as if the UK was still in the EU.
So, there are currently zero tariffs/taxes/duties when we ship to an address in the EU.
What happens after end 2020 is currently being negotiated, but we expect a situation similar to today for our business and customers. Introducing trade barriers between the UK and EU for relatively low value goods would be excessively costly for both sides.
Whatever happens, we will honour warranties and consumer rights as if the UK had remained in the EU.
FREE UK+WORLD COURIER
FREE UK & WORLD COURIER items are delivered by parcel courier, normally UPS.
We may substitute an alternative equivalent courier for some international orders (e.g. Fedex, DPD).
Applicable to all high value items. Currently: Zidoo UHD2000, Zidoo Z1000, Dune HD Pro 4K II, Zidoo Z10, Zidoo Z9S, Dune HD Realbox 4K.
| Region | Service Used | Tracking | Cost | Delivery Speed | ||||||||
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UPS Standard | Detailed tracking Signature on delivery |
£FREE | Next working day (UK Mainland) | ||||||||
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UPS Standard or equivalent |
Detailed tracking Signature on delivery |
£FREE |
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Cut off time for same day despatch is 9:00. (UK time now is 16:03).
FREE UK+WORLD STANDARD
UK delivery FREE UK+WORLD STANDARD items are despatched by Royal Mail 1st Signed.
International delivery FREE UK+WORLD STANDARD items are despatched by Royal Mail and delivered by a local delivery service (Correos, Poste Italiane etc).
Applicable to lower value items. Currently: Everything not a media player (i.e. remotes, PSUs etc).
| Region | Service Used | Tracking | Cost | Delivery Speed | ||||||||
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Royal Mail 1st Signed | Detailed tracking Signature on delivery |
£FREE | 1-2 days (UK Mainland) | ||||||||
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Royal Mail International Signed | Detailed tracking Signature on delivery |
£FREE |
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Cut off time for same day despatch is 9:00. (UK time now is 16:03).
WORLD EXPRESS SHIPPING
WORLD EXPRESS shipping uses the fastest possible courier, normally UPS Express.
If UPS will not take the package we use an equivalent service (e.g. DPD Air Express, TNT Express).
| Working days | Country |
| 1-2 | Austria, Bosnia, Belgium, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland |
| 2-3 | Canada, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Italy, Kuwait, Macedonia, Malta, Mexico, Norway, Saudi Arabia, Turkey, USA |
| 3+ | Australia, Belarus, Japan, New Zealand, Russia, South Africa |
Cut off time for same day despatch is 9:00. (UK time now is 16:03).
The 'stock level' text indicates the following:
High: High level of stock.
Normal: Normal level of stock, no immediate danger of selling out.
Low: Low level of stock, item will sell out soon.
Pre-order: New product accepting pre-orders. Expected despatch date will be given.
Restock pre-order: Existing product waiting for more stock. Expected despatch date will be given.
Scheduled despatch: Item is in stock but despatch delayed due to planned closure. Despatch date will be given.
Back-order: Item can be back-ordered from supplier. Lead time before despatch will be given.
Out of stock: No stock and no firm date for more.
OTHER CATEGORY ITEMS
Items under the 'OTHER' category heading include free shipping to the UK. Because these items are low price, world shipping is extra. Choose your location using the drop down menu next to the buy button.
