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PAYMENT FAQ

How do I pay?

We use Paypal for payment processing. You can pay with either a Paypal account or any major credit/debit card.

You do not need to sign up to a Paypal account to pay with a credit/debit card via Paypal.

PayPal provide you a very high level of security. You are charged by Paypal who then credit us when the transaction is complete. We never have access to your card details. They have comprehensive customer protection policies so you can easily claim your money back in the unlikely event anything goes wrong.

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How PayPal Works

How do I pay with a debit/credit card using Paypal?

After adding item to cart and being taken to the Paypal payment site, select 'Check Out, Pay without a PayPal account':

How do I arrange shipment to an address different to card billing address?

To ship to an address different to billing untick 'Send to my billing address' and enter shipping address:

What currency am I charged in?

Prices are charged in £GBP with conversion to local currency at Paypal's prevailing exchange rate.

Are the website Euro / $USD prices accurate?

The Euro / $USD price on our site is approximate, based on the current spot exchange rate plus 3%. We have found this to be fairly accurate at predicting the Paypal exchange rate. Paypal will inform you of the exact exchange rate at time of payment.

When is the money taken from my bank account?

Payments are usually taken by Paypal from your bank account immediately (including for pre-orders).

Why do you ask for a telephone number when paying using Paypal?

Parcel couriers require a telephone number so they can resolve any delivery issues at the destination. We keep no record of telephone numbers.

Refunds when the item has not yet been despatched (Paypal policy change March 2020)?

Paypal changed their policy in March 2020 so retailers are not refunded the payment fee when a customer is refunded. This is unjustified in cases where the customer changes their mind before the item is shipped. Paypal receive what can be a large fee for nearly nothing. We could pass this extra cost onto customers by increasing prices across the board, but this would be unfair to all customers. So, for refunds where the item has not yet been despatched, we reserve the right to deduct the Paypal fee amount from the refund total. For all other refunds (30 day change of mind returns / faulty return. etc) we will not charge a fee.

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