Z9X playback stall_screen corruption?

[shoefu]

After using a WD TV Live media hub for many years. The Z9X is an upgrade to perform the same task, but allow viewing of X265 files on a plasma Panasonic TX-P42G20B.
TV manual here:
https://www.manualslib.com/manual/647735/Panasonic-Viera-Tx-P42g20ba.html?page=92#manual
I previously had viewed the same X265 files on an small android tablet running VLC, which is not ideal where the Z9X was purchased to play the same files, onto the larger TV. Which is why I think this is a setup issue and not a file integrity issue?
Originally the Z9X directly replaced a blu-ray player which meant the HDMI first passed through a soundbar and that was thought to be the issue with screen corruption and playbacks stalling? But the Z9X is now connected directly into TV-HDMI 1 using the supplied HDMI lead attached to the Z9X HDMI OUT port. When playing back files over a wired network, or local USB drive, the screen will sometimes go black and playback cease at that point, and will remain black although the time can increment using the control but playback not resume. If stopped and resume is attempted, the unit will sometimes resume for a second then return to black. Other times playback will continue but then later stall to a black screen. After a stall event, and moving to different file this may have varying degrees of screen corruption with screen artefacts being usually horizontal grey lines which linger. There is the odd instance when playing files and changing the dialogue to Japanese and the subs to English, the unit also stalls at this point to a black screen. Any Z9X setup advice for owners of older TVs or aspects of video files to be aware of prior to playing would be appreciated..

[futeko.com]

Corruption like that is almost certainly a hardware problem with the HDMI interface. Try a different HDMI cable and a different HDMI port on the TV. If that doesn't work contact the retailer who you bought it from. If that's us: mail@futeko.com

[agrik]

I came here for the same problem, for me it all started like 15 months ago, even bought new cables at the time etc but nothing worked. Isnt there anything that can be done? Sending it back isnt really an option for me! (live in swe)

Tried loading movies from another hdd, usb stick, usb 3 hdd bay, new hdmi cables and set fan speed to higest


https://www.youtube.com/watch?v=T4-D0OtvRcg

(this is after the player has stalled and restarted after like 1hr into a movie - happens every 8th movie or so)

Btw, headphones are connected to my tv, hence no tv sound

[Nice Monkey]

Does not look good. Don't think it is a cable problem as those look different.
Looks like a temperature correlated problem not being overheating.

No warranty anymore?

[agrik]

Yes, i im still under warranty (i think), but i have to ship it to Eng and Futeko ship it to me (Swe), i assume i have to pay for it all + vat on shipping. Dont think i even have the box left

And i have to be without the player for some weeks

Going to buy a new dual bay player eventually anyway (this time locally )