Q10 pro not powering off/on via remote

[yalwaysme]

Hi please help.

When I press off on remote or via power off app the q10 firs black screen but white light not red light at front. So can't turn it on with remote again. I have to unplug from wall socket. Any idea why?

Thanks.

[stl]

There's some app running in the background preventing the box to completely turn off. Try to kill the apps before turning off to see if you can find out wich one.

[rollingrock]

Hi please help.

When I press off on remote or via power off app the q10 firs black screen but white light not red light at front. So can't turn it on with remote again. I have to unplug from wall socket. Any idea why?

Thanks.

I get the same but only randomly, say 1 in every 10 shutdowns.

Don't have any other add-ons except the Himedia default add-ons so it seems Himedia firmware is the root of this.

[Joker]

[yalwaysme]

I've tried the kill all background app several times but problem still there.

[pcristi]

@yalwaysme
If you use internal HDD/USB HDD disconnect all then see if still happens.
Between witch is last FW version  install with paper clip on your box and what is current FW version?

[Joker]

[yalwaysme]

Cheers guys  I factory reset and installed pcristi CFW 2.1.4 latest lighthome version and all working superb.

Thank you all.

[stl]

So this problem started to happen to me today and I didn't installed anything.
-The problem also occurs if I turn the Q10 off after it boots without opening any apps;
-also occurs if I disconnect the internal hard drive and other external hardware;
-also occurs if I turn it off via the power app that's pre-installed;
-also occurs after cleaning the apps cache.

This has randomly happened before with custom and official firmware but now happens every time, I'm using the latest Android TV custom version.

[tlchuan]

still occur some time

[Joker]

[stl]

Joker, I know what you mean but that's only available on the official firmware. The custom firmware comes pre-installed with a shutdown app that also doesn't turn of the box completely right now, but it used to.

I think it's going into power save mode instead of shutting down.

[Joker]

[saltino]

It's a common problem, rewrite/overwrite last firmware and problem it's solved

[stl]

Does a "dirty" install solve it?