Well I tried to submit 3 bugs to Himedia, I considered to be important (I know there are others), but I needed to concentrate on a few relevant issues without complicating the correspondence.
The bugs I reported were related to:- missing Subtitle lines, 720x576 16:9 video files displaying wrong aspect ratio and deleting files from Windows - Samba access does not free up local hard drive space.
I did receive a response from Himedia and I have now come to the conclusion that these may never be resolved due to the language barrier. We could correspond back and forth for months without getting anywhere.
This company is simply not setup to handle international enquiries. While it is possible to have a conversation in a limited English dialog. It is not possible to do this in technical terms as they need to fully understand the problems that exist and they simply are not capable of this level of understanding (unless you speak Chinese).
The company has been trying to improve the product by realising new firmware updates, but they are unable to grasp the ongoing bugs that have been reported from international users.
While I still believe the product is good, they will never achieve a higher level until they are able to support International customers, unfortunate, but I believe this is the reality of the situation.
