BD-50 3D-Iso: DTS-HD Master and Dolby-True HD sound runs asynchronous

[HDMediaplayer]

FW: HIMEDIA H8 OCTA. 10-NOV-2015. FIRMWARE HMD-1.0.7 (FINAL) FUTEKO-EN

H8 octa is connected via HDMI to the AV-Receiver.
PlayBack Options are HDMI Output -> HDMI and 1080P24Hz -> ON.
Source come from NAS with SMB share.

With HiMedia Player and BD-50 3D-Iso:
If Audio is encoded in DTS-HD Master or Dolby-True HD (from Atmos*), the Audio leads the Video more and more over time.
For example after 5 minutes the voice comes 2 to 3 seconds before the movement of the lips.
(*from Atmos means: My Pioneer VSX-924 AV-Receiver does not support Atmos and uses only the Dolby-True HD 7.1 core.)

By the way: A Test BD-25 Iso runs asynchronous also with DTS audio (BD-50 with DTS is lipsynch).
Here is the Link to Dropbox for a BD-25 and BD-50 test iso:
https://www.dropbox.com/sh/y056y0qn9f6n28y/AAAy9U_VX8KZpTYU7Uj-iEzoa?dl=0
And here is the original post who made the test files (it is a non-commercial German forum):
http://www.android-mediaplayer.de/index.php/Thread/1707-3D-Iso-BD25-BD50-Testdateien

Kodi with Side-by-Side is not an option (and it crash often during play).

Same configuration (AV-Receiver, NAS, Flatscreen TV) runs with an old AC Ryan mediaplayer since one year without any problem!
Reason to change to H8 octa: AC Ryan does not support 3D-Iso and the GUI is slow.

[MortUK]

I have a similar setup to you but have the Pioneer vsx-922 AV amp..

I haven't had any audio sync issues with the Himedia internal player with TureHD or DTS HD.. 3D or otherwise..

I tried the sample video files you put in your link and I think there us issues with them... The 3D looks strange compared o the other 3D movies I have watched, I'm not sure it's quite right. There is also something wrong with the audio, the audio is in German but I'm thinking that the actual speech is in English which is why it doesn't match.?

Can you clarify.?

[HDMediaplayer]

Hi MortUK,

the test-videos are from a German forum and there is only German audio and German subtitle.
"3D looks strange" -> Please invert the left/right eye sequence in your TV menu, in some 3D movies left eye comes first in others right eye.
The BD-50 Iso plays very well on the H8, the BD-25 gets out of synch quickly.

The HD audio lip-sync issue with the Himedia internal player appear only with 3D-Iso's not with MKV's.
And any BD-25 3D-Iso is quickly out of lip-synch.

[HDMediaplayer]

@futeko.com: Do you need more information to report these bugs to HiMedia?

[MortUK]

I'll give the Left/Right eye thing a go....

it's a bit difficult to tell the audio sync when the lips are in English and the audio is in German..

I've watched quite a few movies in 3D-ISO with the Internal HiMedia player English audio and English video and I have to say that everything appears fine on my setup.. I have a very similar setup to you by the sounds of it... Are you sure it's not an issue with your system.? or just that particular test file.?

[HDMediaplayer]

MortUK, don't concentrate to the demo-movie, this is only one example. (Remember: BD50 demo plays well for me, BD25 runs out of synch after a while.)
The main bug is 3D-Iso with HD audio like DTS-HD Master or Dolby-True HD.

A colleague of mine has a Himedia Q5 quad, this player show the BD25 bug also and HiMedia is unable to fix this bug since 16 month!!!
The bug does not only appear with this BD25 demo file, also with a lot of others!
Because HiMedia doesn't fix it, he bought an Mede8er player this one plays it well but the GUI is very slow.
From this history my fear is that H8 octa will also get no bugfix.

And it is a great pity because the H8 hardware is superb and it stays cool after 2.5 hours of playing. But the best hardware is useless if the firmware is a mess.
And during the weekend I found two new bugs, I will report it later in the forum.

[MortUK]

Putting aside the Demo file I have to say that I've watched 5-6 full movies with TrueHD, DTS-HD, 3D iso etc... And everything appears ok with them for me..

From your posts in this forum you appear to be finding a LOT of bugs that no one else has mentioned.. Are you sure there isn't a problem with your box.?

Mort..

[futeko.com]

MortUK, don't concentrate to the demo-movie, this is only one example. (Remember: BD50 demo plays well for me, BD25 runs out of synch after a while.)
The main bug is 3D-Iso with HD audio like DTS-HD Master or Dolby-True HD.

A colleague of mine has a Himedia Q5 quad, this player show the BD25 bug also and HiMedia is unable to fix this bug since 16 month!!!
The bug does not only appear with this BD25 demo file, also with a lot of others!
Because HiMedia doesn't fix it, he bought an Mede8er player this one plays it well but the GUI is very slow.
From this history my fear is that H8 octa will also get no bugfix.

And it is a great pity because the H8 hardware is superb and it stays cool after 2.5 hours of playing. But the best hardware is useless if the firmware is a mess.
And during the weekend I found two new bugs, I will report it later in the forum.

Regarding the BD25 problem and Q5, the reason it hasn't been fixed is that Himedia can't replicate it. Very few users have the problem (so few in fact that I know exactly who you mean by your colleague).

I am downloading the ISOs you link to and have pointed Himedia to them also. It will take a couple of days for us to test and see if we can replicate the problem.

[HDMediaplayer]

From your posts in this forum you appear to be finding a LOT of bugs that no one else has mentioned.. Are you sure there isn't a problem with your box.?

@futeko.com: What is your feeling, is my box buggy?
You can replicate the MP4 and the subtitle bug.
The wind forward/backward behaviour you could not acknowledge, the video freeze bug only partially (later I will test it with USB3 hard-disk).
What is your experience with 3D-Iso's with HD audio?

[futeko.com]

From your posts in this forum you appear to be finding a LOT of bugs that no one else has mentioned.. Are you sure there isn't a problem with your box.?

@futeko.com: What is your feeling, is my box buggy?
You can replicate the MP4 and the subtitle bug.
The wind forward/backward behaviour you could not acknowledge, the video freeze bug only partially (later I will test it with USB3 hard-disk).
What is your experience with 3D-Iso's with HD audio?

My feeling is that you are testing the box more extensively than most and using it in a slightly untypical way. The files you are playing are demanding and you are playing them using Himediaplayer. Most customers will play less demanding files and predominately use Kodi. You are also testing subtitles extensively where most of our sales are to the UK where subtitles are used less / not at all.

Nothing wrong with that of course, but I think that's why you are coming up with issues not noticed before. It's good to have extensive real world testing.

I sent Himedia a comprehensive bug report today, most of which came from your posts. They will do what they can be improve everything.

[HDMediaplayer]

For the less demanding things I have my old Ac Ryan, it plays everything very well but the GUI is slow and it does not support frame packed 3D.

As long as Kodi does not support all features (24 Hz, frame packed 3D, 23.976 Hz,...) and there is no wrapper, Kodi is not an option for me.
The HiMedia player is the thing which seems to be more ripe and this is the reason why I use it exclusively. - I want to "work", not play or find bugs with the equipment.
I made short tests with Kodi and for example it crashed very often with 3D-Iso in SbS when I start to wind forward.

[futeko.com]

For the less demanding things I have my old Ac Ryan, it plays everything very well but the GUI is slow and it does not support frame packed 3D.

As long as Kodi does not support all features (24 Hz, frame packed 3D, 23.976 Hz,...) and there is no wrapper, Kodi is not an option for me.
The HiMedia player is the thing which seems to be more ripe and this is the reason why I use it exclusively. - I want to "work", not play or find bugs with the equipment.
I made short tests with Kodi and for example it crashed very often with 3D-Iso in SbS when I start to wind forward.

A lot of your problems are similar and, I think, related to lack of cache (e.g. fast forward / back in Kodi above). This will be fixed.

I appreciate that you want something that works, but would just say that we have been totally honest and up-front about capabilities and firmware. The H8 is new and it is the nature of new tech products that it takes time to nail down the firmware. This is not a good thing, but is commercial reality. Himedia could spend a year testing firmware internally, but by the time the product is released nobody would buy it because it is old hardware. All tech products, even from the biggest companies, suffer from this problem.

H8 as it stands with 1.0.7 firmware works well. It has a few bugs and missing features, but overall it's perfectly usable for most customers.

[HDMediaplayer]

BD25-ISO lip-synch bug is fixed in firmware "HIMEDIA H8 OCTA. 10-NOV-2015. FIRMWARE HMD-1.0.7 (FINAL) FUTEKO-EN" but all other reported things are still bad.

[futeko.com]

So 50% fixed.

Himedia are aware of the reported BD-50 problem and will work to fix it.