The product (Q10 pro) is still not recognized as play certified. If that is the case then the software probably is illegal. Had it upgraded to 2.1.4 didn't work and then downgrade to 2.0.8 and still the same error saying google play is not certified. Such an expensive media player and one needs to deal with these problems and now it seems I need to buy another product just to work around the google certified error as you can't even correct it on updates. If this is the case I won't look to but products from this manufacturer in the near future.