Fw 1.0.9 periodic hangs on boot.

[Mount81]

[Mount81]

Update: It happened again like 3 times since my first post. It's seams unpredictable when it would boot juts fine and when it won't. But approx 1 time from 4 cases it will fail to boot.

I have the 1.0.9 fw installed since it came out, and I didn't made any changes, mods or patches regarding the system. I didn't even installed any other additional apps, except for Firefox and Speedtest. That's all. After I have installed 1.0.9 fw I didn't  experienced this failure for a couple of months, and it all started to happen recently.

So I have 2 questions:
1. What could cause this unexpected and unpredictable failure?
2. And how could I solve it?

I have been told on another forum, that it may be the power supply that would cause this failure, and I should change it for a better one. :

What's your advice on here Futeko?!

[Mount81]

Hello, no response?! :::?

I guess Futeko your back now from holidays, could you suggest a solution?

[giacomo.antonioli]

Hi Mount81. I experienced a similar issue for 3 times with firmware 1.0.9. The rebooting phase could take several minutes instead of about 30 sec. After the long reboot my q10 had lost all my settings, google play account and apps as if a factory reset had been made. The himedia  wrapper was among the uninstalled apps too. Then I made a new install of firmware 1.09 with the paper clip method. After the third reset I decided to go back to firmware 1.08 . I've been using it for about 3 months and the strange delay in booting and reset has never happened again
Bye Giacomo.

[futeko.com]

I've personally not had problems of this kind and there haven't been many user reports (as indicated by the lack of replies), so it could possibly be the power supply.

[Mount81]

I've personally not had problems of this kind and there haven't been many user reports (as indicated by the lack of replies), so it could possibly be the power supply.

Great, so it's just 1 year old and the PSU may defected right off. And what type of PSU would you suggest for replace?!

[futeko.com]

I've personally not had problems of this kind and there haven't been many user reports (as indicated by the lack of replies), so it could possibly be the power supply.

Great, so it's just 1 year old and the PSU may defected right off. And what type of PSU would you suggest for replace?!

If the PSU is faulty then it's an extremely rare occurrence.

If you bought the Q10 Pro from us and it's within one year then we'll send you a replacement for free. Email us. Otherwise, you can use any 12V 1.5A+ PSU (up to 4A). Tip size is 5.5 x 2.1 with center pin positive.

[Mount81]

Hi Mount81. I experienced a similar issue for 3 times with firmware 1.0.9. The rebooting phase could take several minutes instead of about 30 sec. After the long reboot my q10 had lost all my settings, google play account and apps as if a factory reset had been made. The himedia  wrapper was among the uninstalled apps too. Then I made a new install of firmware 1.09 with the paper clip method. After the third reset I decided to go back to firmware 1.08 . I've been using it for about 3 months and the strange delay in booting and reset has never happened again
Bye Giacomo.

I didn't ever waited that long to boot (and as I read, I'm lucky that I didn't). So it might be a firmware issue as well. Too bad, cause i find the 1.0.9 the best version so far, and I don't want to loose any of it's familiar benefits to exchange them with some other minor ones and probably with other bugs in older/newer firmwares.

Futeko: Will wait for next fw experiences, and see if it's worthy to change. If not, I will try to change the power adapter, cause I don't have other choice.

[ryderark]

Hi Mount81. I experienced a similar issue for 3 times with firmware 1.0.9. The rebooting phase could take several minutes instead of about 30 sec. After the long reboot my q10 had lost all my settings, google play account and apps as if a factory reset had been made. The himedia  wrapper was among the uninstalled apps too. Then I made a new install of firmware 1.09 with the paper clip method. After the third reset I decided to go back to firmware 1.08 . I've been using it for about 3 months and the strange delay in booting and reset has never happened again
Bye Giacomo.

I'm a bit upset right now, because I've delivered back one unit I think was a faulty one, as it was behaving like this every 1 or 2 weeks. The thing is: the Q10 hung for no visible reason, Android logo showed briefly on the screen, the Himedia logo  rebooting ('boot' word on the front), and it took about 2-3 minutes to boot instead of the usual 15 seconds. Then everything is lost, no apps, no database (this is the worst, hours of loading Kodi lost in 3 minutes), no Wifi, no date and time,... Then repeat the cycle until next random reset. And this seems to be no dependent on the FW, nor even the Android version, as I've tried almost every official FW since 1.0.9.
 
I'm upset because I've bought another unit that arrived today, thinking this one should have no problem at all. Android 7, FW 2.04, Kodi 17.3. Well, all this evening to load everything, and when it was finishing loading the last part of the database, guess what... Android Circle logo, then Himedia logo, 'boot" word and 2-3 minutes rebooting, then everything is lost... Even Kodi is not the one that was loaded initially (17.3 Krypton) but 17.1. What?
 
Don't know if I'm the least lucky guy on earth, or there's a good number of faulty units out there. This second one was bought from you, Futeko. Any suggestions? I'm really fed up of wasting my time loading and loading for nothing.

[Mount81]

ryderark: I don't know if your issue is exactly the same as mine, but seams to have some similarities. As I said I have never waited on boot that long, rather plugged out the adapter (as It seemed rather a case of "hang on boot" for me).

However, I have -seemingly- figured out a solution: If I turn on the Himedia Box first, than I'll wait about 6-7 seconds before I'll turn on the TV. Since I have applied this practice I didn't have got any hangs on boot, and the Box booted up just normally all the time.

Sure it's something wrong with either the fw or the Box itself, cause it should also work without this tricky (and sometimes uncomfortable) workaround, but works now, and might worth a try...

[futeko.com]

I'm a bit upset right now, because I've delivered back one unit I think was a faulty one, as it was behaving like this every 1 or 2 weeks. The thing is: the Q10 hung for no visible reason, Android logo showed briefly on the screen, the Himedia logo  rebooting ('boot' word on the front), and it took about 2-3 minutes to boot instead of the usual 15 seconds. Then everything is lost, no apps, no database (this is the worst, hours of loading Kodi lost in 3 minutes), no Wifi, no date and time,... Then repeat the cycle until next random reset. And this seems to be no dependent on the FW, nor even the Android version, as I've tried almost every official FW since 1.0.9.
 
I'm upset because I've bought another unit that arrived today, thinking this one should have no problem at all. Android 7, FW 2.04, Kodi 17.3. Well, all this evening to load everything, and when it was finishing loading the last part of the database, guess what... Android Circle logo, then Himedia logo, 'boot" word and 2-3 minutes rebooting, then everything is lost... Even Kodi is not the one that was loaded initially (17.3 Krypton) but 17.1. What?
 
Don't know if I'm the least lucky guy on earth, or there's a good number of faulty units out there. This second one was bought from you, Futeko. Any suggestions? I'm really fed up of wasting my time loading and loading for nothing.

What apps / Kodi add-ons etc are you installing?

[ryderark]

Hi. I've installed, in this order:

- ES File Explorer
- Persistent mountpoints for SAMBA / NFS Shares (Patch)
- Aeon MQ7 Skin for Kodi Krypton
- Some tweaks from Kodi Repository (Watchedlist, Keymap, scrapers...)

I have one 1TB internal SATA HDD and two 1TB/2TB external USB HDD. All of them are recognized and can be read/written without problem.

I was loading last part of videos database and browsing videos at the same time. Then everything stopped, got black, and 2 seconds later Android Circle showed for maybe 7-8 seconds. I knew it was doomed because it's not the first time.

Thanks.

[ryderark]

ryderark: I don't know if your issue is exactly the same as mine, but seams to have some similarities. As I said I have never waited on boot that long, rather plugged out the adapter (as It seemed rather a case of "hang on boot" for me).

However, I have -seemingly- figured out a solution: If I turn on the Himedia Box first, than I'll wait about 6-7 seconds before I'll turn on the TV. Since I have applied this practice I didn't have got any hangs on boot, and the Box booted up just normally all the time.

Sure it's something wrong with either the fw or the Box itself, cause it should also work without this tricky (and sometimes uncomfortable) workaround, but works now, and might worth a try...

Hi. I think it's a different problem, but if nothing else works, I'll try it before intending to send the box back. Even if it works, there would be a sense of worry, because I don't know when and how the reset can trigger by itself. :-(

Thanks.

[futeko.com]

There must be something in the installed add-ons / Kodi that is triggering the factory reset.

How large is your Kodi database? I guess if it was extremely large it might fill up the internal flash.

If you've had two Q10 Pros and they both have the same problem it's extremely unlikely to be a hardware problem, and there are thousands of Q10 Pro with customers and very few reports of similar problems (even Mount81's problem is different and with much earlier firmware).

[ryderark]

There must be something in the installed add-ons / Kodi that is triggering the factory reset.

How large is your Kodi database? I guess if it was extremely large it might fill up the internal flash.

If you've had two Q10 Pros and they both have the same problem it's extremely unlikely to be a hardware problem, and there are thousands of Q10 Pro with customers and very few reports of similar problems (even Mount81's problem is different and with much earlier firmware).

It's that possible?? A program or app that resets the box by itself?

This has happened with very different volume of loaded videos. Last time was with about 250 movies and 8 series, not many comparing with other times. There has been sometimes when I had almost 2000 videos loaded and the unit was 'resisting" the urge to reset itself 

Ok, I'll try to change and remove different apps and add-ons to see if some config is stable in time. I'll keep you informed. Thanks.