Resolution problem

[nmou88]

Hello, I am new and I am here because i have a problem with my himedia q10 pro and I need help please
I have a hisense 65xt910 TV wich is 4K hdr and my problem is when i set the resolution of the box to 2160p60 and reboot, the screen is separated in 2 parts and totally blurry on boot screen and home screen (after a restart)
So what is the problem ?    I have 18 gbps hdmi cable so I dont think the problem is it

[looun]

with 2160p@50 or AUTO ? with different HDMI input port?

[nmou88]

with 2160p@50 or AUTO ? with different HDMI input port?

I did try different hdmi ports and 2160p50 ... same problem (there is no Auto mode)
The problem occurs even in other resolutions like 1080p and 720 so it's not a uhd problem ! 
There is some pictures of the problem : http://imgur.com/a/jwflr

Edit : the solution I found is to never restart the box when it's working ...
Edit : I installed the 1.0.8 firmware with a ntfs usb drive, is this the problem ?

[nmou88]

Up

[nmou88]

Up

[nmou88]

No one 

[nmou88]

Someone pleaaaaaaaaase !!!

Edit : I forgot to say, HDMI auto-adaptation is disable. Is this the problem ?

[onyxx1995]

It happen to me too...it was tv fault...new firmware for tv and now is all good.try playing with settings in tv...sometimes it worked for me sometimes dont.
I was doing everything...settings change on tv and box,restarting ...update to tv fixed it

[nmou88]

First : Thank you so much for your answer !
Second : Did you had exactly the same problem like in the pictures ? My tv is hisense xt910, what was yours ?

[onyxx1995]

yes,something like that...green and double picture...sometimes half picture with green.
everytime was different but the same artefacts.
sometimes i fixed it with changing resolution in box...uhd to hd and hd to uhd...but it did not always work.
firmware fixed it.
my tv is Philips 65pus7600

[futeko.com]

Maybe the TV or maybe the HDMI cable.

Try the supplied cable, does it make any difference?

[nmou88]

Maybe the TV or maybe the HDMI cable.

Try the supplied cable, does it make any difference?

I already tried the supplied cable and I thought it was the problem so I bought one new in a shop for 40$ ! It's a monster cable gold 18 gbps and now it's connected with it so I dont think the problem is the cable

[futeko.com]

There is a lot of info in this forum thread about HiSense 65xt910 (I presume you have installed the most recent TV firmware - approx September 2016?) Other people are having problems with 4K Shield / Xbox etc.

Try changing the colorspace settings on Q10 Pro. Settings - More - Advanced - Colorspace. Set it to 4:2:0 and 8 bit to test if that's OK and then experiment with other colorspace modes and HDR. I don't know exactly what your TV panel is capable of so some experimentation will be necessary.

[nmou88]

Thank you so much ! I set the colorspace to 4:2:0 8 bit and now the problem is gone ! There is no blurry screen when I reboot 
But now, if I have 10 bit video and HDR, I have to switch manually every time ? too bad ...
Will a new firmware TV solve the problem you think ?

[NPoser]

There is a lot of info in this forum thread about HiSense 65xt910 (I presume you have installed the most recent TV firmware - approx September 2016?) Other people are having problems with 4K Shield / Xbox etc.

This is not true concerning Xbox and Shield. There are no problems.
I have tested  Xbox One S, Himedia Q10Pro, and nVidia Shild on my Hisense 58K700 TV with the latest firmware (with HDR support) and there is a problem only with 10 bit modes in the 4k resolutions on Himedia.

But now, if I have 10 bit video and HDR, I have to switch manually every time ? too bad ...

You can change mode Q10Pro output to 10bit in the Game/PC mode on the TV but it will work only till the next reboot.