Q10 pro does not start (resolved)

[OlivierQC]

Good afternoon,

sigmund173 has a problem with his Q10 pro, it does not works or only after several attempts

he made a video :

[youtube]https://www.youtube.com/watch?v=ikfrFAEZ-p4[/youtube]


is there a hardware problem ?

thank in advance

Olivier

[UHD]

I would check to make sure the HDMI cable is securely connected , but I would also try a firmware flash from USB stick..

Firmware Upgrade by Recovery Mode (user data will be cleared)
1.Download a new firmware and place the firmware onto the ROOT directory of a USB drive.

2. Plug the USB drive into an empty USB HOST on the SMART TV BOX.

3.With the SMART TV BOX turned off,use a paper clip or pen point to press and hold the small pinhole restore button on the SMART TV BOX

4.While pressing the restore button,turn on the SMART TV BOX. Continue to hold the restore button for 5 more seconds,then release it.

5.The SMART TV BOX will begin upgrading the firmware from the USB drive.

6. Wait for the SMART TV BOX to complete the upgrade. Please be patient as it may take around 5 minutes to complete.

7. When finished, The SMART TV BOX will auto reboot.

[gbakay]

Had almost the same problem with mine, exchanged it and now works!

Mine was not a firmware issue, as soon as I started the unit it was stuck at 19:00:00. Unplugged the unit and it worked for 2 days and then same problem.  If the unit can't even boot to the point of loading operating system, then it's the media player.

[futeko.com]

We've had none of our stock reported with this problem so far.

My general advice would be to try a firmware reinstall using the reset button method to eliminate  any possible software cause: http://www.futeko.com/newforum/index.php?topic=733.0

If that doesn't make any difference then contact your reseller. If that's us: mail@futeko.com.

[OlivierQC]

thanks for your answers

he has made a factory reset with the pinhole restore button and the box works

have nice day