UK BASED ∙ UK STOCK ∙ ESTABLISHED 2010
2 YEAR WARRANTY ∙ FAST DELIVERY
EXPERT TECHNICAL SUPPORT
28-JAN RECENT WEBSITE INSTABILITY   JAN UGOOS AM6B PLUS - RESTOCK SOON   JAN ARYLIC LP10 - NEW FIRMWARE ADDS QOBUZ CONNECT
This forum was closed in October 2025 in response to sustained DDOS type attacks. It has been left up read-only to allow access to support information and downloads. Thanks to all the users who contributed over the years.

Visit futeko.com for new Audio and Video Media Players!

Author Topic: HDMI In; video freezes after a period of time, audio is ok.  (Read 2682 times)

caseyjones

  • Full Member
  • **
  • Posts: 91
HDMI In; video freezes after a period of time, audio is ok.
« on: August 07, 2025, 02:50:38 PM »
Transferring local material via the 'In' port, the recording video freezes after  between 20 to 60 minutes with the audio intack. Never had a problem before..

I re-load a fresh 'image' file, then updated the F/W with the latest version (v2.1.45, but NO difference except for the file sizes are now 2x the size they were before (separate problem)

I took the newer 4TB drive out and replaced it with the original 3TB (both WD 5400rpm, one 'Blue' the other 'Red) and made a number of 'test' recordings. NONE of the recordings failed..
I  ran a number of HDD tests on the 4TB and none failed! SMART tests (short and extended) all passed. A surface scan passes, no bad blocks. I re-installed that drive back in the x10 and ran more tests, so far no failures..

Any ideas since none of this makes sense.  ???
« Last Edit: August 07, 2025, 02:52:21 PM by caseyjones »

caseyjones

  • Full Member
  • **
  • Posts: 91
Re: HDMI In; video freezes after a period of time, audio is ok.
« Reply #1 on: August 09, 2025, 11:15:21 PM »
I guess no one here uses or even tried to use all the features of this and the 2 models following this (Z10 & Z10 Pro) that have the same feature.
 
 I was also having a intermittent issue of playback stopping out of no where forcing me to restart the video. Every time, the location where the playback stopped played right thru with no issue. It did seem to increase after the unit was been in use for a longer period of time (say over 2 hours making me think it was a 'thermal' problem.
 
 In my list of troubleshooting I even swamped power supplies (can be a problem over a period of time with other devices), but there didn't seem to make any difference.

Apparently it was the SATA socket intermittent bad contact(s) that was the problem. Removing and re-inserting was enough to clear things up.
« Last Edit: August 11, 2025, 05:03:55 AM by caseyjones »

 

DELIVERY ∙ PAYMENT ∙ WARRANTY+RETURNS ∙ INTERNATIONAL TAX ∙ ABOUT ∙ PRIVACY ∙ NEWS ∙ CONTACT
© SDHDIGITAL LTD 2026
SITEMAP