Zidoo 1000Pro with firmware zidoo 1000

[ulysse31]

Hello

I have a zidoo 1000pro but the firmware installed at the factory is that of the Zidoo 1000.

We have tried everything and it is impossible to install the 1000Pro firmware. The firmware is not recognized.

We contacted zidoo who can't do anything and the seller no longer sells the zidoo brand, they don't want to know anything.

do you know this problem?

[futeko.com]

You already asked this question in another thread and received a reply from us. I have removed that post/reply since you have started this thread.

If you have Z1000 firmware installed then the box is a Z1000 not a Z1000 Pro.

Here is our original reply again:

It is impossible to install Z1000 firmware on a Z1000 Pro or vice versa. They use different internal hardware.

Are you sure it's a Z1000 Pro? Where did you buy it from?

Z1000:



Z1000 Pro:

[ulysse31]

Hello,

Thank you for your answer,

It is a reallly Zidoo 1000Pro, we can see read on the player., package,
We noticed that when we wanted to install the last update ( before we never did it, this is why we saw that the firmware installed was from Zidoo 1000).

We bought on Amazon.fr with a seller in Romania. the seller told us that they not longer distributed Zidoo products and they could not do anything.
We contacted zidoo and they cannot or they dont want to replace.
We contacted Amazon which cannot do anything after 90days period ( but how could we know that the firmware installed came from a Zidoo 1000? )

Adresse shop: S.C. ONLINESHOP SRL,   Piatra Neamt, str.Olteniei, nr.26A, Neamt, RO

[futeko.com]

First point of contact should be with the retailer you bought it from. I don't know Romanian consumer laws but I would have thought that if you're sold something materially not what you paid for then you have the right of replacement/refund for a considerable period of time, longer than 90 days.

Can you post a photo of Settings - Other - About - Advanced Settings - System - About tablet? Particularly the build number entry at the bottom. Also please a photo of Settings - Other - About?

I reiterate what I said earlier that it is impossible for Z1000 firmware to be installed on a Z1000 Pro. I'm not just saying that, it's really impossible. So based on the photos you've sent definitely being of a Z1000 Pro, the possible scenarios would seem to be:

1. You have a Z1000 Pro and have not installed the firmware correctly. I guess you've tried this?: https://www.zidoo.tv/Support/support_guide/guide_target/DP%5Bld%5DwBS1nS3Deq7k9e%5Bld%5D3ulg%3D%3D.htm Remember to use a FAT32 formatted USB stick and to rename the download install.img (sometimes Windows messes up renaming of .zip files, renaming them install.img.zip so make sure it's correct).

2. You have a Z1000 Pro shell with a Z1000 PCB installed inside it. I don't know if this is possible and I think it probably isn't (PCBs probably different shapes) but it's just about conceivable. I notice that the warranty void sticker on your photos has been torn and at least one screw looks like it's been turned. Why is this? Have you opened up the casing?

Overall, I recommend complaining hard to Amazon. They usually side with the consumer and if you can prove that you've been mis-sold something I'd sure they'll give you a refund.

Overall #2, buy from us next time. 

[Nice Monkey]

Indeed maybe somebody swapped motherboards to get an upgrade and sold the downgraded one as a new unit? Settings => Other => About should reveal the real identity of the motherboard.

Confusing a Z1000 Pro being a Z1000 during more than 90 days is a bit strange though. The FW and HW functionality is quite updated between these 2 models. The looks are very close though and it would not surprise me much if the boards actually can be swapped.

[ulysse31]

Good evening,

Thanks again for your very interesting answers.

The zidoo 1000Pro arrived with an update of the Zidoo 1000. So, it could be that the PCB is that of the Zidoo 1000.

It is indeed a zidoo 1000, it is amazing and a disappointment.

I contacted amazon telling them that there is a hidden defect and that is protected by law in Europe and valid throughout the warranty of the device, even after 90 days. I'm waiting for an answer.


I would like to take this opportunity and your kindness because I want to switch to a model capable of giving me better stereo and multichannel sound (dsd stereo, multichannel, 24 bits, etc.) and better sound in cinema. I believe that the zidoo 3000 and dune max 4k offer DSD only converted to PCM in 16 bits not in 24

I have a limited budget.

You offer the dune hd max 4k and the zidoo 3000.
I was thinking of the Dune Max 4k because it is relatively cheaper but I saw that it can have an akm or saber dac. Is it possible to know this in advance before the purchase?

Do you have any suggestions for me regarding what I'm looking for in terms of sound?

Thanks

[ulysse31]

Hello,

Well, I have a french article of penal code .
Amazon has accepted my request and Im refunded.

[Nice Monkey]

Good to hear Amazon accepted your claim.

Regarding UHD3000 versus Max Vision. In a nutshell:
- Port connectivity and SOC wise they are very close. The same for sound via HDMI and Picture Quality.
- The UHD3000 has a far superior DAC included. The MAX is closer to most HT AMP's regarding 2 CH sound
- The Max Vision has a nice OLED panel (no not touch control and neither in color like Neo models).
- The MAX Vision is clearly cheaper.
- Both do now DSD => PCM in 24-bit for Stereo and MCH via HDMI.

Regarding FW features it is the same as with all other Zidoo and Dune model differences.


Not a joke: My own Zidoo UHD3000 is for sale if interested you may P.M. me. Having 4 Zidoo players is a bit much.