Internal HDD

[Honduras]

Hey lads,

Tought someone might be able to help me out, I just bought a segate exos X16 hard drive to replace the wd red 8tb alredy in the q10 pro, but no matter what I try can't get it work. Very firs I connected to my pc via hdd dock formated copied movies on it then inserted in the q10 pro, but wasn't recognised. Then connected the q10 pro to the pc to format it while in the box, but my pc didn't see it, then took it out connected to the pc as an internal hdd formated it again back to the box, but no luck. Also tried to format it 4k and 8k still unrecognisable! What am I doing wrong as far as I know the hdd compatible or not? Linked a pics from the hdd. https://ibb.co/q1NPHK5   Thanks for any help.

[azbro]

The Q10 is good up to 8TB but the picture of your new HDD is 16TB
Not sure if it will recognise it.

[Honduras]

I think the problem is that I formated the HDD in an external Dock connected to PC instead of formatting it while in the Q10 pro connected to PC. As far as I know Q10 only read HDD's which are 512 byte per sectors and 4k cluster sizes, but as I formated in a Dock hooked to the PC now both numbers are 4k. Don't think the HDD size has to do anything with it https://www.futeko.com/newforum/index.php?topic=5072.15

[laager]

GPT or MBR? My Exos 16TB ST16000NM001G drives work fine, even if formatted in an external enclosure. NTFS filesystem. GPT.

[Honduras]

Hey laager,

Yes it is GPT and looks like the only difference between your and mine is one number 16TB-ST16000NM001G vs 16TB-ST16000NM000G

Here is a pic from my WDRed8Tb https://ibb.co/7tVJ32B
And one from the 16TB-ST16000NM000G https://ibb.co/X5pyMSN

See the "byte per sector" on each pic that is the only difference between them and that is the problem I think. If you could do me a favor? and connect your HDD to a PC and install Easeus Partition Master and check yours, please.

The only solution I found to this so far is my Vodafone router has two usb ports, connected my HDD using the same dock I used to format it via my PC, router was already connected to my q10 pro just had to enable the sharing feature in router setting and guess what q10 pro sees it and plays movies using kodi and wrapper and samba share, but I really like to have it in the player. The only good thing with this method I can have the 8tb in it plus the 16tb in network share.

Thanks for the reply bye the way.

[laager]

The free version of EaseUS Partition Master does not provide the drive information.

Seagate's Seatools utilty does.

[Nice Monkey]

This is a 512e drive. No problems with those.
Physical Sector is 4K and Logical Sector is 512 then.

[Honduras]

Thanks for checking it, fair play to you...

That's the answer then, mine is not compatible. I presume it is a firmware bug? has to be as every other device in my house recognize it, except the Q10 pro, actually I have the XPlore app installed on the Q10 pro and the app sees that there's a HDD connected to the box but does not read it in.
 
Wonder, if a patch can be made for it Nice Monkey?

[Nice Monkey]

Frankly I don't know if even the HW can support 4K Logical Sectors?
Don't expect a fix for this to be honest.

Also confirmed today was the 17.5 TByte HDD upper limit supported by Android.

[Honduras]

Thank you for make it clear. Wonder if the zidoo players can handle the 4k logical sectors?

[pcristi]

Honduras,
Android player doesn't handle 4K Native Disk(4K Native, 4Kn) without emulation to 512e.

[laager]

The drive might be able to be switched to 512e using Seagate's SeaChest utility.

There's some chatter about switching from 512e to 4Kn, such as here: https://www.truenas.com/community/threads/how-to-convert-512e-to-4kn-using-fast-format-seagate-exos-x16-drive.84094/

Maybe your drive has had that done in the past and can be switched back. I do not know, but it is worth looking into. Possibly even emailing Seagate support with model and serial numbers to ask if it can be done, and how.

[Honduras]

Thanks laager and pcristi...
 Just gonna leave it as is for the moment I already copied 14tb movies to it, will use it through my router.

Thanks.