Dune VS Zidoo. Satisfaction as a user with Dune or with Zidoo support

[djpundro]

I've opened a topic here for all users to share their experience with the help of Dune and Zidoo. As a beta tester, I think it's very important to have a general comparison.
Only now do I start.

Dune support no longer exists ?

I'm a beta tester at Dune. Dune promised a lot at the beginning and always responds quickly after 1-2 days. But I haven't received an answer for a few weeks. It's very annoying !!!! Extremely frustrating !!!

[Nice Monkey]

Please change the title to English.

Have some experience myself with Dune and learned they respond when the item is on their attention list. When very busy with a specific development there may be a big silence. For now they are (very) busy with the NewGUI mainly.

It does not mean they don't read your mail but they just don't go into dialog or send test FW versions.
Not very customer friendly but a small company needs to balance their resources so to an extend I can understand this. They could give a standard answer that it is being looked at.

Must say the latest FW update was a big and good one. A few minor bugs slipped in with it.

What I really don't understand is their production strategy. I have the impression they just produce on dealer orders in big batches. They always have lenghty periods of "no stock" which must impact sales.

Also wonder if they licensed their FW to Zappiti as it is a clear clone using the same code mostly. May work in China without but selling in Europe or  the US one is liable for (big) lawsuits.

The last FW in fact synchronized all feature for the last 3 generations  since 2018 which I regards as excellent support.

[djpundro]

Sorry, keeps happening when I translate with google.

As a beta tester, I was promised that I would always follow up on my complaint, but Dune asked me not to speak badly about Dune in the forum, but to solve the problem with Dune first.

How should it be resolved if I don't get an answer?

I also asked Dune 3 times about the Zappiti software, whether he might be working with Zappiti or whether Zappiti copied his software without a license ?!
No, I haven't had an opinion from Dune yet.
It's a shame!

[Nice Monkey]

Normally the install procedure and signature disallow cross platform flashing.
With the right knowhow this can be circumvented mostly. Don't ask me how.

Never talk bad about a product I review but try to be as honest as possible and clear bugs are reported.

Regarding Zidoo support. There is a very active forum where Zidoo reacts fast and active. I have a problem that detailed features seem to get more attendance than some mayor flaws present since a long time. The effect of a forum maybe or the mayority of customers do not care and just want plenty features?

[Harmonium]

Which parts of the FW Dune would share with Zappiti? I'm testing the Zappiti video software now and it is nothing like Dune. And they confirmed me that the software that plays video files (DVD and Blu-ray) is the same for all the video formats. I own a Dune player and I'm about to buy a Zappiti player as I like very much their video software! And their support is really great. I always get an answer in less than 24 hours.

[Nice Monkey]

All setup menu's are identical with all options and features shown. That only works if the heart of the player is identical.

All video features and picture quality of Dune and Zappiti are identical. Yes they answer questions much better but seen the margin made on these players there must be ample room for that.

[Harmonium]

Indeed! The players are very expensive! The new players are now available in Canada since today...

[caseyjones]

Which Zappotti model is the equivalent to Dunes HD Pro 4k Solo?

[manifesto]

Which Zappotti model is the equivalent to Dunes HD Pro 4k Solo?

Zappiti Neo