FREE+FAST WORLD DELIVERY
UK STOCK   2 YEAR WARRANTY
MEDIA BOX  :  FORUM  :  CONTACT
Dune HD Pro 4K II Plus
Dune ecosystem Ultra-HD 4K HDR Media Player. Realtek 1619 chipset. 3.5” HDD bay. 2xHDMI video/audio separation.  £359.99  €413  $493

Author Topic: Dead Z9X. How can I get help?  (Read 249 times)

mishastr

  • Newbie
  • *
  • Posts: 1
    • View Profile
Dead Z9X. How can I get help?
« on: October 24, 2020, 05:29:11 PM »
I tried to reset the device, after it started sending a black screen to me LG C9.
I tried to follow the instruction, but it never went beyond showing the logo.
https://www.zidoo.tv/Support/support_guide/guide_target/x0Yfq%5Bld%5DQEAzbeq7k9e%5Bld%5D3ulg%3D%3D.html

Nice Monkey

  • Senior Member
  • ***
  • Posts: 846
  • Loves classic movies
    • View Profile
Re: Dead Z9X. How can I get help?
« Reply #1 on: October 25, 2020, 08:29:18 AM »
Please provide as much details as possible how you try doing this and what is seen on screen and the front display.

The last remedy is using the inside UART connector using special HW (serial port convertor) and PC software to restore FW to an otherwise bricked player. This is not for everybody to do and I wonder if Futeko will offer a service repair doing it for a reasonable fee + postage for sending it return? This regardless where the player was bought. No better way to get a new loyal customer I think. 
« Last Edit: October 25, 2020, 08:54:30 AM by Nice Monkey »

futeko.com

  • Administrator
  • Senior Member
  • *****
  • Posts: 4380
    • View Profile
Re: Dead Z9X. How can I get help?
« Reply #2 on: October 26, 2020, 11:01:39 AM »
If the box was bought from us then email us on mail@futeko.com

If it wasn't bought from us then in first instance contact the seller, then contact Zidoo.

If all else fails contact us. We can flash the new Zidoo boxes by UART but no guarantees it will fix every problem.

Nice Monkey

  • Senior Member
  • ***
  • Posts: 846
  • Loves classic movies
    • View Profile
Re: Dead Z9X. How can I get help?
« Reply #3 on: October 27, 2020, 09:29:45 AM »
If the box was bought from us then email us on mail@futeko.com

If it wasn't bought from us then in first instance contact the seller, then contact Zidoo.

If all else fails contact us. We can flash the new Zidoo boxes by UART but no guarantees it will fix every problem.
The perfect answer inline with the excellent Futeko reputation.  ;)

I can only agree that there is never a guarantee that a bricked player can be fixed.

 

DELIVERY  :  WARRANTY / RETURNS  :  FAQ  :  BREXIT  :  ABOUT
Price in £GBP with conversion by Paypal (more info). UK+EU delivery includes VAT at 20% (more info). Privacy Policy. © SDHDIGITAL LTD 2020