Below the email I sent to Himedia support about upcoming firmware releases and the answer I got from them. I recommend everyone having issues to mail directly to Himedia.
------------------ Original Question ------------------
From: Henry
Send time: Tuesday, November 26, 2019 02:33 AM
To: exporta@himedia.cn
Subject: RE: Firmware support for EU version of Q10 Pro
Dear Monica (or other support),
Again I wonder how the firmware support for Himedia Q10Pro has been arranged. I already have the latest firmware from futeko (1.14 EU) but I wonder why I can’t download this from the website of the creator of the device, in this case your website. This seems to be under construction more than half a year ….!
Also my question is if the Q10 Pro is supported for new firmware updates. Can we expect new firmware updates (maybe this year) for the European devices soon?
Thanks for your help and replay and kind regards,
Henry
------------------ Answer from Himedia ------------------
From: exporta@himedia.cn <exporta@himedia.cn>
Send Time: Thursday, 28 November 2019 03:41
To: henry
Subject: Re: RE: Firmware support for EU version of Q10 Pro
Hi Henry
Q10pro is very old model which has been produced for 4 years, it's very mature and stable products.
If no big buy or new function requirement, we won't have firmware upgrade on it. I think it's understandable by most of the users. We have devoted many developing work on it and made it almost perfect, unless users could give us more ideas to continue developing it.
Best regards,
Monica