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Author Topic: Z10 Netflix and 4K streaming. News from Netflix support  (Read 1036 times)

wcale

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Z10 Netflix and 4K streaming. News from Netflix support
« on: August 20, 2019, 11:12:45 AM »
Here is the conversation with Netflix support about 4K on Ziddo Z10 player. Maybe it helps for somone of you.

Netflix Customer Service

Your issue is: Hi
I have Zidoo player and want to install your app on it (Android 7.1.1).
Before I buy the subscription I want to ask you: Will it work with 4k?
I don't want to watch SD quality on 4K HDR display
You are now chatting with: Shraddha

Netflix Shraddha
Thank you for contacting Netflix Customer service. My name is Shraddha. I have gone through the concern raised by you and I will be glad to assist you, Iet's start with your Netflix email please?

You
I have no netflix email. My private mail is wcale@wp.pl

Netflix Shraddha
Okay. I'll be glad to assist you.

Netflix Shraddha
Please Click Here to know what devices you can use to stream Netflix

You
I see nothing about Zidoo multimedia player

You
I have Z10

You
Could you help find that?

Netflix Shraddha
I can assist you about using Netflix on certified devices.

Netflix Shraddha
In this case, please contact your device manufacturer to know how you can use Netflix on it

You
Manufacturer says that is in your app and he send me to you

Netflix Shraddha
Netflix plan has different picture qualities.

Netflix Shraddha
If your device supports Netflix streaming feature, you'll be able to stream Netflix in ultra HD on it

You
How to check that?

You
My player is capable with 4k 60fps HDR12 and HEVC

You
so how to check if Netfix will work with 4k ?

Netflix Shraddha
As information related to your device is unavailable with us, we are unable to answer you about this.

You
is there any tool to check my device will work with your streaming 4k ?

Netflix Shraddha
We have only device models mentioned on above link which supports streaming Netflix on it

You
Ok, so I know nothing as at the beginning of the conversation

You
Could you give me an email to contact with that question?

Netflix Shraddha
As we do not have information about Zidoo streaming player, we are unable to guide you on this.

Netflix Shraddha
In this case, please check user manual for your device to know how you can use Netflix on it

You
as I said, i have no information about that

Netflix Shraddha
I can understand your concern, let me check about this with my resource team

You
ok

Netflix Shraddha
Please stay connected

You
ok

Netflix Shraddha
Thanks

You
np

Netflix Shraddha
i

You
i

Netflix Shraddha
My team is checking on this.

You
ok

Netflix Shraddha
Let us wait

You
ok

Netflix Shraddha
.

You
.

Netflix Shraddha
Just to confirm, did you find your device listed under certified devices for Netflix on which it will work?

You
no I did not. I even do not know how to search there

Netflix Shraddha
Okay, please
Click Here and then click on streaming media player

Netflix Shraddha
There you will see list of supported streaming player devices

You
There are no list

You
only:

You
PLUG AND PLAY
The newest generation of media players and streaming sticks offer a fast, easy, and affordable way to watch Netflix on your TV.

Netflix Shraddha
Okay, so do you see that your brand name is mentioned on that link?

Netflix Shraddha
There are only two devices brand name mentioned, Apple and Chromecast

You
it's only AppleTV and chromecast. Nothing more

Netflix Shraddha
This mean Netflix does not support other streaming device, so we are unaware about how you can use Netflix on your Zidoo player.

You
So when Netflix will be available on my device in 4k. What I should do now?

Netflix Shraddha
As of now there is no any information when Netflix will be available on your device.

Netflix Shraddha
In this case, you can check with device manufacture that how you can install Netflix app on it?

Netflix Shraddha
Once you get Netflix app installed on it, you will be able to use Netflix by signing up for it through Netflix website www.netflix.com/signup

You
in 4k ?

Netflix Shraddha
You can opt for Premium plan which is 4k plan

You
So it will work in 4k if my player has enough processor speed to decompress this stream ?

Netflix Shraddha
Please Click Here to know What do I need to stream Ultra HD?

You
Ok, I trust you.

You
with that

You
thanks for information

You
bye

Netflix Shraddha
You're welcome


futeko.com

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Re: Z10 Netflix and 4K streaming. News from Netflix support
« Reply #1 on: August 20, 2019, 02:21:56 PM »
I take from that:

1. The customer service person you were chatting to has no real knowledge and was working from a script.
2. Netflix only works in 4K on Apple and Chromecast.

That's the attitude companies like Zidoo have to work with. Netflix are only interested in extremely mainstream devices.

Nice Monkey

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Re: Z10 Netflix and 4K streaming. News from Netflix support
« Reply #2 on: August 21, 2019, 09:06:46 AM »
Netflix only works in 4K on Apple and Chromecast.
Also works on:
- Official Google Powered by Android TV's
- NVIDIA players (including Dinobot imitating to be one)
Only getting one of these 4 sources will work in 4K.

Big boys do it with big boys and the super multinationals rule our world (not governments despite we like to think so) .
« Last Edit: August 21, 2019, 09:11:16 AM by Nice Monkey »

kowsai

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Re: Z10 Netflix and 4K streaming. News from Netflix support
« Reply #3 on: August 23, 2019, 12:19:07 AM »
it's a challenge for Zidoo to make Netfix 4K works,Dune works and i see no reason that Zidoo doesn't.

Nice Monkey

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Re: Z10 Netflix and 4K streaming. News from Netflix support
« Reply #4 on: August 23, 2019, 07:58:56 AM »
it's a challenge for Zidoo to make Netfix 4K works,Dune works and i see no reason that Zidoo doesn't.
Never heard that Dune works with Netflix 4K. Which model(s) have you seen working yourself? Dune uses different types of OS on various models.

futeko.com

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Re: Z10 Netflix and 4K streaming. News from Netflix support
« Reply #5 on: August 23, 2019, 08:40:17 AM »
Netflix 4K doesn't work on Dune.

« Last Edit: August 23, 2019, 09:02:01 AM by futeko.com »

 

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