Google playstore and other apps just stopped and failed to update

[cutefix]

Greetings fellows,,
Recently I noticed that I can't open the google play and stopped  working... I  also noticed that Netflix function similarly,, May I know whats is the problem of this device....

[futeko.com]

Impossible to say without knowing a lot more about what else is installed / firmware version etc.

It is always possible to restore a device by doing a firmware reinstall.

[maelor]

No problems here with Google Play. Just tested it and it's working perfectly. Try:

Settings > Android Settings > Apps > Google Play Store > Force Stop > then "Clear Data" and "Clear Cache"

Then try running Google Play again. If it still doesn't work try doing the same for the Google Play Services app.

You will then have to enter your Google username and password.

[cutefix]

No problems here with Google Play. Just tested it and it's working perfectly. Try:

Settings > Android Settings > Apps > Google Play Store > Force Stop > then "Clear Data" and "Clear Cache"

Then try running Google Play again. If it still doesn't work try doing the same for the Google Play Services app.

You will then have to enter your Google username and password.

I followed your suggestion but  I can;t force stop the google  play  as the slot for disable and force stop is shaded.
BTW, I did follow the troubleshooting  procedure  on the google play services but unfortunately I was unuccessfull

Here is my q10 pro  info
modelnumber :Q10 pro
android version  :7
kernelversion   :  3.18.24
Build  number  :  HMD-2.0.6 2017-10-15.165125
Installed  Thu 1, Jan 1970
updated :  Tue , 5 Feb,2019


Google play services
Version:150.90(040304-231259764)


BTW, since I bought it  last year I have never updated the firm ware....  Could that also be the reason  for the  problem.. If so ,  I there a DIY method.. as I tried upgrading it OTA  it says its the latest version....
I would  love to hear more suggestions about  this matter, Thanks

[Santos]

Same here.

Google Play Store Crash.

Himedia Q10 Pro
FW 2.0.6

[futeko.com]

Update to later firmware.

[cutefix]

Not really familiar with such thing is there a DIY guide how to update  to latest firmware.?

[futeko.com]

Not really familiar with such thing is there a DIY guide how to update  to latest firmware.?

http://www.futeko.com/newforum/index.php?topic=3994.0

[cutefix]

Hello guys, I appreciate the information how to upgrade firmware. But what made me reluctant to do it is I realized my unit is an Asian version ,nota European one.It was bought in Manila. Is there an Asian version for the firmware update. Is there no other way to retrieve the digital clock work appearance on my Himedia q10 pro.?

[Santos]

After updating to FW 2.1.1 the Play Store works fine...
but... i have many problems with stutterig when playing 24Hz HDR content.

[Mount81]

After updating to FW 2.1.1 the Play Store works fine...
but... i have many problems with stutterig when playing 24Hz HDR content.

Are you using the stock HiMedai Player or else?

[Santos]

Kodi with wraper

[cutefix]

I recently updated my firmware  using the links   provided by an Himedia manufacturer in China which was suited  for  my Asian country  bought Q10 pro Initially it did  not resolved my problem but after  doing a second factory reset,, things  turned positive ( all my expectations). I recovered the" clock facade"of  this device.The  playstore and other apps function normally.
I am reporting  this thinking that someone  might experience a peculiar problem as mine and  information that resolved my issue..