Q10 Pro does not start please help

[nittoo]

hi,
     i have Himedia Q10 Pro media player and
     it has no display through HDMI and
     on player's lcd screen
     when i power on only red power light and center circle white light is on
                                             
                                               please help to resolve this problem
                                               is there any way to upgrade it from pc

[stl]

You can't upgrade it with a PC. Search the forum, there are many topics with issues like you have

[nittoo]

thanks
i try to upgrade but nothing happened
please give me the proper steps to solve this problem

[futeko.com]

To be honest, if you get nothing on the LCD screen then that's a bad sign.

1. Try a different PSU.

2. Try connecting to TV using the composite video ports.

3. Try installing the same firmware as was on the box before it stopped working, but with the files in this post (bootargs.bin, fastboot.bin, recovery.img) also on the USB stick: http://www.futeko.com/newforum/index.php?topic=1622.msg14469#msg14469

4. Consider warranty with your reseller.

5. Try the full disassemble and forced firmware install process as at link above. Use the update.zip from the last known working firmware first, then if that doesn't work (presuming box was running Android 7) try fw version 2.0.1.

[nittoo]

I don't know which firmware version was on it

[futeko.com]

I don't know which firmware version was on it

Where did you buy it from and when? That will give me some idea.

[nittoo]

I bought it from Delhi India I used it from 3 months

[futeko.com]

If you bought the item recently then it probably had Android 7 installed. Everything produced from mid 2017 onwards had Android 7 factory installed.

I suggest attempting to flash firmware 2.0.1 as above.

[nittoo]

Thanks for reply
But how to because Q10 pro does not boot up and only power light(always red) and white circle is on

[futeko.com]

Thanks for reply
But how to because Q10 pro does not boot up and only power light(always red) and white circle is on

In that situation I think option 4 in my list. As I said in earlier posts, nothing from HDMI and no LCD is not a good sign.

[nittoo]

I read but which two pins to be short there is no pic regarding this

[futeko.com]

I have fixed the photos: http://www.futeko.com/newforum/index.php?topic=1622.msg14469#msg14469

Option 4 is contact your reseller for warranty. I don't think the chances of recovery are high.

[nittoo]

I have fixed the photos: http://www.futeko.com/newforum/index.php?topic=1622.msg14469#msg14469

Option 4 is contact your reseller for warranty. I don't think the chances of recovery are high.

which two pins

[futeko.com]

Interesting. Your Q10 Pro is either Chinese version hardware (which is different to European version and incompatible with European firmware) or a revised European PCB (which I wasn't aware existed).

The pins to short will be one of the two combinations highlighted in red below. Note that if the hardware is Chinese version you can only install Chinese firmware, not any of the firmwares on this forum. This may be where you've gone wrong in the first place.

[nittoo]

Thanks for reply
How can I know it is a Chinese version