Himedia Q10 does not find shared foldes of desktop PC via LAN

[rausmade]

Hi all,
some weeks ago I moved to another place and shortly after I flashed the latest 2.0.8 FUTEKO. HMD-2.0.8 2018-04-03 on my Q10.  The Q10 is connected by LAN to my Fritzbox router and also my Windows 10 PC is connected by LAN with the same Fritzbox.

Problem at the moment: I can still access the Q10 from my Windows PC (I see the Q10 and I can copy/delete/rename etc. files on the Q10) but the opposite way doesn't work anymore. My PC is recognized by the Q10, because when entering "LAN" on the Q10, the PC is found. The problem is, that no shared folders are found, even if a folder is shared for everybody.

When opening the "ShortCut PC" I can still see the name of the old folder "mfs" which was my ShortCut for a very long time working without any problem. Now the HI10 is asking for username and password:



I did not have the problem before I moved. I did not change settings and it is still the same Fritzbox.

Any advise how to access PC folders again?

[Phil181]

Sounds like windows networking issue.  Have you allocated a fixed IP for the Q10 and also your PC?  I have found this fixes many issues.

I know this is not your issue but a recent Windows 10 update lost most of my Network shares (including multiple NAS drives and the Q10's Android share).  From my PC, I had to "Map a Network Drive" or "Add a network location" so I could see them all again.  It will be an SMB related issue already covered in another thread and was easy to workaround. 
The Q10 had no issues connecting to all my existing network drives so it is most likely your move to a new network (and new IP address allocations from Fritz!) could be the root cause of your current problems.

[Mount81]

First open the Windows Features tab in Win10 and check that all of the SMB 1.0 features are enabled.

Give fixed ips in the router for all of your devices on the network as advised above.

See if the auto LAN Search is working on the Box, or if not, create the shortcuts again.

[Topdude]

Since yesterday is have the same issue als rausmade described, although some small difference.
I'm on official 2.0.6 and never had this issue before. I only use the MediaCenter and never the Kodi

The thing is I have already set fixed ip addresses in the router for the q10 and my pc. And the really strange thing is that I can look for Lan /auto search and it will correctly find my usb attached to my Asus RT-AC5300 and my pc. Literally every single drive on my pic can be opened and read and I can play files from, EXCEPT the only hard disk that contains 90% of my media files which all used to play perfectly before. All disks are shared and nothing has changed. I double checked it. All drives and partitions are ok, only not the one I need most.

Also the usb in the router sometimes is  read, sometimes not. No idea why this is.

I already tried reboots and setting back to factory default, but nothing helped.
I'm totally out of clues what to do.

Hope someone will know what to do, because I'm on the verge of throwing the Q10 in the garbage.

[Topdude]

I reinstalled the 2.0.6 via the backbutton method.

It seems to have resolved the issue with not getting access to one drive.

Unfortunately, it introduced two new problems: Impossible to add my google account and youtube crashes upon start every single time.

I'm sad.

[Joker]

Okay I decided to take up the challenge and see if mine also has a LAN problem. I checked it when I first got the machine and it worked fine, but given I have a large Internal Hard Drive in the device I just copy over what I want to watch and have not tried to connect to a Windows share in ages.

I am running 2.0.8 on my Himedia Q10 Pro and to my surprise, I could not access my shares on my PC.

I have 4 Windows PC's and noticed since the 2018 April update I was getting flaky network results. Sometimes there would not be an issue, other times it would fail or take ages in File explorer to browse another PC. If I manually connected from a command prompt it would then work in Explorer.

I discovered in the command prompt that it now always return IPv6 address when you ping another machine. I decided to disable IPv6 and just use IPv4 on all machines, "Bingo". Every machine is now discovered instantly on the Network and likewise the shares and contents come up immediately when accessed.

I went back to the Himedia and yes, I now have access to my shares again.

These are the steps I needed to do for the Himedia to work on the Network.
1. Disable IPv6
2. Set static IP address on the Host machine.
3. Enable SMBv1.0 (all 3 options) on your Windows Host PC. Make sure you do enable the Server SMB component as well.

[Topdude]

Thanks for the answer.

Could you please explain point numer 3 a bit more?
I don't quite understand what to do and most of all, where to do it. 

[pcristi]

Thanks for the answer.

Could you please explain point numer 3 a bit more?
I don't quite understand what to do and most of all, where to do it. 

3. Enable SMBv1.0 (all 3 options) on your Windows Host PC. Make sure you do enable the Server SMB component as well.

Explanation on Samba access after Windows 10 Updates 1709/1803 topic
http://www.futeko.com/newforum/index.php?topic=2536.msg20549#msg20549

[Joker]

Yes the link pcristi gives explains it perfectly.

I am still looking into why IPv6 does not work for me. Windows runs a dual stack and it looks like after the W10 April 2018 update that IPv6 is now the primary IP address.

There seems to be a name resolution issue with IPv6 and I think my Modem/Router may be the problem. I have checked all the settings but nothing makes any difference. So I will leave the network on IPv4 until I get a new modem/router, which will be shortly as I will be moving from ADSL to VDSL (which my current modem/router does not support).

But it is possible others may also run into this issue, so it is worth checking if you are having simular network issues.

[rausmade]

These are the steps I needed to do for the Himedia to work on the Network.
1. Disable IPv6
2. Set static IP address on the Host machine.
3. Enable SMBv1.0 (all 3 options) on your Windows Host PC. Make sure you do enable the Server SMB component as well.

Me again, still struggeling with this problem. I'd like to try this way, but how to disable IPv6 (I guess for the Q10)?

Apart from this I'm very dissappointed that, after spending several hours, I'm not able to fix this issue on my own. Really annoying...

[Phil181]

Further to my own post above, I found recent changes to Windows 10 networking (courtesy of Microsoft's updates) and removal of HomeGroup (which I never used) has caused some issues for connected devices.
All my existing network connections have worked fine on the Q10Pro and still do. 

It was when I tried to connect a new 8Tb WD Cloud Home to the network and system that the device could not be seen properly under Windows File Explorer (WD does provide a Discovery Tool that locate it on Windows and allocates a drive letter until the PC is rebooted). 
On the Q10Pro, SMB network was throwing up "error" messages.

It appears that by default now, Windows Network Discovery Functions are turned off and should be changed to Auto Start:
 https://windowsunplugged.blog/2018/03/27/network-computers-no-longer-present-in-file-explorer-on-windows-10-1803/

I was able to log into my WD Cloud Home (Public Folder) from the Q10Pro and it all works now (including Kodi library) 

[razorback]

The main problem is not the SMB stuff but the fact that since Win10 Creators Update 1703 the MasterBrowser Service is broken (and still is).
Just google for "master browser broken" an you will get tons of information on that topic.....

So anyone with a router capable of acting as the Master Browser in an SMB network should activate this feature asap :-)

I only know of ASUS with the enhanced MERLIN software which does this job exceptionally well in my network.
https://asuswrt.lostrealm.ca/
and I am sure there are other brands offering this feature - just find out if your router has it !!

[Joker]

If you are still having problems try this, got to 'Network & Internet settings' and Select 'Change Adapter Options'.
You can do this by going to Settings or right click your network adapter on taskbar and select Open Network_Internet Settings.

In the 'Change Adapter Options' screen, right click your 'Active Network Adapter' and select 'Properties'.
 
Highlight Internet Protocol Version 4 (TCP/IPv4) and select 'Properties' (do not deselect it).
Under 'General' tab select 'Advanced'.

 
In Advanced TCP/IP Settings select 'WINS' tab and then change the default NetBIOS Setting to 'Enable NETBIOS over TCP/IP'.

 
Select 'OK' to make the change and go back to your Desktop and 'RESTART' Windows.
Now turn on your Himedia Box and go to MediaPlayer and select 'LAN' to see if you can display your Windows shares.
If that works you should be able to test that it is also working in Kodi.

[timsam]

Thank you for that suggestion on enabling SMB under Windows Feature 👍👍👍. Best advice after mucking about looking for a fix. As is usually the case with PCs, the fix ends up being so simple without having to dive into the router, network settings or the Q10 menu.

First open the Windows Features tab in Win10 and check that all of the SMB 1.0 features are enabled.

Give fixed ips in the router for all of your devices on the network as advised above.

See if the auto LAN Search is working on the Box, or if not, create the shortcuts again.

[unclejoshc]

I still cannot get this to work. I have checked all the SMB 1.0 boxes. I have enabled the guest access feature in the registry.  I can access the box from my pc but I cannot access the PC from the box no matter what I do.  I can access my pc from EVERY other device I have including android phones, tablets, kindle, all my tvs using Plex and other apps.

But for some reason I cannot get the box to connect.  I try in Kodi, under MediaCenter LAN, and via ES Explorer.  Just will not connect.  It pulls up the name of my PC but whenever I try to connect it says No Route to Host or in the MediaCenter LAN, it literally causes the machine to freeze after I enter my PC name and Password. In ES Explorer it says WLAN is off which is utter nonsense since I can access it using the same creditials in ES Explorer on all my other devices.

I have no clue what to do but it is very frustrating not to be able to access any of my 20TB of files in my PC.  I have to manually move items back and forth on the hard drive initiated from the PC.  I cannot do it from the box or stream anything like I used to be able to. I am hardwired direct to the router on both the box and PC.