Google account password, himedia strikes back..

[darioalb]

I had to change my google password. No way to update it, so I deleted and now I can't create a new google account.
Of course the "google services and play" solution in the faq doesn't work. I can accept that chrome crashes 2 or 3 times any single day but this is another story:
 I NEED TO ACCESS MY GOOGLE ACCOUNT!

Please administrators, do not reply before reading my post: the solution written in the faq

DOES NOT WORK.

[tmihai20]

Can you open Play Store? You should try to delete all its data and try to launch it. I know that once I logged in with Play Store, all other Google apps (Youtube, Chrome and so on) were using my account too.

[futeko.com]

Settings - More - Accounts - Find Google Account - Delete account.

Settings - More - Apps - Google Play services - Storage - MANAGE SPACE - CLEAR ALL DATA

Reboot.

Run Play Store app.

You should now be asked to add a new (or password changed) Google account.

If that doesn't work (it works here for me) then please explain more at what stage it doesn't work.

[darioalb]

Thanks for replying, but this is the exact solution in the Faq that I wrote doesn't work.

I did it again (cleared ALL DATA), I rebooted and when I try to open play store the screen becomes all white and then i'm forced back to the home page. I can't enter my google password in any google app/service

I swear that if another himedia rep posts here to tell me to do the same thing or to make a factory reset...  I'm asking Amazon a complete refund

[futeko.com]

Strange because the above definitely does work for me, I tried it whilst writing the post.

A catch-all solution is to reinstall firmware.

[darioalb]

Every time I write here to solve a problem your company doesn't solve anything and it all ends with somebody like you saying  "strange it works for me".

A-N-Y   G-I-V-E-N   T-I-M-E.

Next step will be you or another Futeko rep saying: "Well it must me your fault, did you install any app?"
and I will reply: "I did not install a single app except Gmail"
and you'll say: "Strange it must be your fault. Did you follow  the above solution?".

Imagine a car dealer doing the same when you ask for assistance.  Being polite isn't enough in CRM, sorry, you must solve problems exactly when they are "strange".

[atkinsom]

Listen dude I had a similar problem and eventually I had to bite the bullet and reinstall the factory firmware using the reset button in the back. Guess what it worked No different than a PC that goes berserk! It's a 5 minute job on an android box so try it and you might be amazed...FYI Futeko doesn't work for Hi-Media...he's a reseller so he's just trying to help.

[icerno78]

same for me
. Completely rebuild the whole mediaplayer ...

[Topdude]

I am expierencing all kind of weird issues lately and this problem can be added to the list.

Just this afternoon I reinstalled (reset method etc.) the 2.0.6

It seems that I can access the PC again through the LAN button, however, now Youtube doesnt work anymore. It hangs as soon as I press play on an video and closses the app.
Plus, it is impossible to add my Google account. In account settings I can click Google add account and then the page stays all blank.

So, now I need to reinstall the firmware again, hoping this will also fix these issues?

I came from a XTreamer Prodigy box which was known for crappy firmware.
By now the Prodigy has fierce competition in this department.

Really don;t know what to do with this box anymore.

[Joker]

If you are unable to create the account after removing it, my suggestion is to do a factory data reset.

You will lose everything (settings, data, apps)

Go into Settings/Backup & Reset
Select factory data reset

After it restarts you should be able to create your google account

Topdude - I am guessing you may need to update the Youtube app in Playstore, given you do not have a google account, you will not be able to this (unless you side load it). First priority would be to fix the account issue then update YouTube.

[Topdude]

I did the factory reset. I did the full reinstall of the firmware.
No luck in either case.

You are right about the youtube update. However, the latest version doesnt work. I use an older version which seems to work.
It remains impossible to create a google account.

[rollingrock]

What firmware version are you using?

For google account, try uninstalling the updates of the google play services in the settings/apk, this will allow you to open the google account page to insert account info. This bug was fixed in the latest firmware 2.08.

[Topdude]

I'm on 2.0.6

2.0.8 is not an option for me, since the problems with subtitles seem to be persistent inn this version.

[pcristi]

if you are on OFW v2.0.6 try this maybe helps

1 Backup, backup, backup all your sensitive data
2 Download 3798CV200_update7.0_googleplay(HiMedia_OFW_only).zip
3 Rename 3798CV200_update7.0_googleplay(HiMedia_OFW_only).zip to update.zip
4 Apply update from settings/upgrade/local upgrade/...

If Google Play services popup error do clear data.

[Topdude]

Ok, this has helped. 

First I did the update, then checked if the google play would work.
It didn't.

Then I did another return to factory settings and yes, finally, I was able to create the google account in settings/apps/account

Thanks for your help.
Hopefully, the Q10 will stay this way and I'm praying for a firmware update that fixes all issues without introducing new ones.

Cheers!