Himedia Q10 Pro wont show hdr

[shoeboxjoe]

hi all my Himedia Q10 Pro will not show hdr on my lg oled i have a egreat a10 and thats fine with the same files any ideas how 2 fix it thanks

[futeko.com]

Settings - More - Advanced Options - Video color space: Set one of the 10bit modes.

Settings - More - Advanced Options - TV HDR mode: Either On or AUTO.

[shoeboxjoe]

thanks but them settings dont work ive had 2 put it on tv hdr mode other to get a picture but it plays ok just now it does not say hdr in the corner of the screen now i must have a faulty box

[maelor]

thanks but them settings dont work ive had 2 put it on tv hdr mode other to get a picture but it plays ok just now it does not say hdr in the corner of the screen now i must have a faulty box

What model is your LG TV?  Check the manual to see if all HDMI ports support HDMI UHD Color.

Try connecting your HiMedia Q10 to the HDMI 1 port. Plug the Egreat box into a different HDMI port and see if you still get 10 bit?

My Samsung TV only supports HDMI UHD Colour on the HDMI1 port. If I plug my Q10 into the HDMI1 port I can set the Q10 Color Space to YCbCr420 (10 bit) but if I connect it to the HDMI2 or HDMI3 ports I can only set the Q10 Color Space to YCbCr 4:2:0 (8 bit).
The problem is not with the Q10 but the TV!

[james1961]

thanks but them settings dont work ive had 2 put it on tv hdr mode other to get a picture but it plays ok just now it does not say hdr in the corner of the screen now i must have a faulty box

I have 2  LG Oled too, LG OLED65E7V  and LG Oled 55C6V and  HDR  work very well with Himedia Q10pro. 
are you sure that the film is 4K UHD HDR???
please control the hdmi setting of LG OLED.....hdmi ports must be set to deep color, normally they have already been set up by home lg.
when the tv Lg oled received the hdr signal , a messagge appears on the screen of TV.
the setting of himedia  is that proposed by the futeko team:
hdr ON
film UHD 60hz
deep color space is YCbCr 4: 2: 0 (10 bits).
also , all hdmi ports on lg oled TV are enabled for deep color, hdcp 2.2 for UHD  4k hdr

[shoeboxjoe]

thanks but them settings dont work ive had 2 put it on tv hdr mode other to get a picture but it plays ok just now it does not say hdr in the corner of the screen now i must have a faulty box

What model is your LG TV?  Check the manual to see if all HDMI ports support HDMI UHD Color.

Try connecting your HiMedia Q10 to the HDMI 1 port. Plug the Egreat box into a different HDMI port and see if you still get 10 bit?

My Samsung TV only supports HDMI UHD Colour on the HDMI1 port. If I plug my Q10 into the HDMI1 port I can set the Q10 Color Space to YCbCr420 (10 bit) but if I connect it to the HDMI2 or HDMI3 ports I can only set the Q10 Color Space to YCbCr 4:2:0 (8 bit).
The problem is not with the Q10 but the TV!

iits a b7 and ive been using it down stairs for a year without any problems with my egreat a10 ive only put it upstairs becuse ive just got myself a c7

[shoeboxjoe]

thanks but them settings dont work ive had 2 put it on tv hdr mode other to get a picture but it plays ok just now it does not say hdr in the corner of the screen now i must have a faulty box

What model is your LG TV?  Check the manual to see if all HDMI ports support HDMI UHD Color.

Try connecting your HiMedia Q10 to the HDMI 1 port. Plug the Egreat box into a different HDMI port and see if you still get 10 bit?

My Samsung TV only supports HDMI UHD Colour on the HDMI1 port. If I plug my Q10 into the HDMI1 port I can set the Q10 Color Space to YCbCr420 (10 bit) but if I connect it to the HDMI2 or HDMI3 ports I can only set the Q10 Color Space to YCbCr 4:2:0 (8 bit).
The problem is not with the Q10 but the TV!

iits a b7 and ive been using it down stairs for a year without any problems with my egreat a10 ive only put it upstairs becuse ive just got myself a c7 so the b7 is in the bedroom now

its an hdr demo and it says hdr in the corner of the tv when i play it but all i get is lines theres sound but no picture it has 2 be the player the tv is fine when i put my egreat  A10 on using the same demo

[futeko.com]

thanks but them settings dont work ive had 2 put it on tv hdr mode other to get a picture but it plays ok just now it does not say hdr in the corner of the screen now i must have a faulty box

HDR mode 'OTHER' sets the box in SDR mode. It's exactly the same as 'SDR'. The 'OTHER' entry is where the Dolby Vision setting would have gone if Dolby had issued the licence.

I think your problem is a color space one. Egreat A10 and HiMedia Q10 Pro should perform the same for HDR.

On the working Egreat A10 go Settings - Display. Note the 'Deep color' setting.

Now on the Q10 Pro replicate it in Settings - More - Advanced Options - Video color space.  Then go settings - More - Advanced Options - TV HDR mode: ON.

[shoeboxjoe]

its the box 100% i taken it over my mates and tried on his tv it does the same and ive tried his on my tv and his works fines how do i check the remaining warranty on this box ive looked for reciept but cant seem 2 find it

[futeko.com]

A marginal hardware fault like that is extremely unlikely, the hardware just doesn't work like that.

If you bought the item from us send us an email to check warranty: mail@futeko.com. Include as many details as possible about the transaction.

[shoeboxjoe]

will do thanks

[LeoeL]

For info, I have a Sony and I had to enable HDR in the menu setting.

[shoeboxjoe]

box is working fine now after a firmwhere update  thanks guys