Amazon Prime Video app not working

[rdksrk2016]

I have a version 2.0.5 on my Q10 pro.

I have an issue with Amzon Prime Video for which I have membership.

After starting streaming of any item in the Amazon Prime video app - it reports app failure and shutsdown reperteadly.

I had tried reloading the APP a couple of times but still does not play the video and crashes within a few seconds.

Does anyone face the same problem.

how can this be solved ?

Thanks in advance

[LeoeL]

I think HiMedia is not interested to solve that.
I wrote about this "problem" when we were at 2.0.0. Now we are at 2.0.6.

[pranjandas]

Neither Futeko seems interested to solve this. Prime Video a prime app for streaming online movies is never available with Android 7 versions. Pathetic.

[LeoeL]

It's a pity because the apk would permit to download and then watch. The apk in my sony doesn't do that.

[tmihai20]

Has any of you tried CFW? I had some issues with Netflix on an older official firmware, but it was working properly on the CFW. Also, please remember Futeko is just delivering messages to Himedia, he cannot fix anything.

[mamachan]

Amazon Prime Video don't works on Himedia Q10 Pro only or on all Android 7 device?

[LVNDSCAPE]

It is also not working on Q5 Pro here. This is also not working with the 2.04 Firmware till 2.06.
The App opens once you choose a video it shows a screen that the App shuts down now.

[alec76]

I have a feeling , that Himedia only interested in video piracy,
 There is no Amazon Prime video support, Netflix 4k or support for any other legit services .
YouTube 4k not working great either.

[tmihai20]

I have a feeling , that Himedia only interested in video piracy,
 There is no Amazon Prime video support, Netflix 4k or support for any other legit services .
YouTube 4k not working great either.

That is just load of bullshit. This box, like many others, is not Widevine certified. All of those apps are working, but the maximum resolution (at least for Netflix) is 960x540. HiMedia does not support piracy in any way. The fact that Amazon Prime fails to launch may very well be Amazon's fault, that is only interested to have its app on Fire devices only. You should keep reporting that Amazon app fails to Futeko until they fix it. I see that I recommended to use CFW, but none of you tried that. Stop talking trash and try some of the provided suggestions.

[futeko.com]

+1. The primary reason the apps mentioned do not work to full potential on Q5/Q10 Pro (and the same with nearly all other products) is because the creators of the apps don't want them to. Netflix / Amazon etc have their preferred hardware (usually for financial reasons) and try to push users towards those devices. There's not much HiMedia can do about it.

[LeoeL]

But...
If smart Tvs play Amazon Prime why Q10 can't do that?
Agreements between Sony, Samsung and Amazon?
So... HiMedia should call Amazon and ask for explanation because, if there is an apk in the PlayStore IT MUST WORK with every device!!!!!

There's not much HiMedia can do about it.

Unacceptable.

[futeko.com]

But...
If smart Tvs play Amazon Prime why Q10 can't do that?
Agreements between Sony, Samsung and Amazon?
So... HiMedia should call Amazon and ask for explanation because, if there is an apk in the PlayStore IT MUST WORK with every device!!!!!

It is not the case that all apps in Play Store must work with every device. I have no idea where you got that from.

Sony and Samsung are two of the largest electronics brands in the world (Samsung sold 46 million smart TVs last year, Sony 11 million - link), Himedia are vastly smaller. That is why HiMedia cannot just call Amazon or Netflix and expect them to bow to their demands.

The only way to guarantee Amazon Prime TV works is to buy an Amazon device, and that's exactly how Amazon want it to be.

[LeoeL]

[pcristi]

A same like many other developer witch public application on Google Play, Amazon have to fix they mobile application for work on Android box TV event will offer just SD resolution(720x480) because of unlicensed device.

Maybe Amazon start to think to open Prime Video - Android TV to other not just for SHIELD Android TV or Sony TV with special vendor apk.
https://play.google.com/store/apps/details?id=com.amazon.amazonvideo.livingroom&hl=en
For moment Google play list Prime Video - Android TV not compatible with any Android TV device as I know.
http://www.androidpolice.com/2017/12/21/hell-hath-frozen-amazon-releases-prime-video-app-android-tv/

[Lorenzo]

Hi any 1
I had the old Q10, ( not the PRO version ! with Android probably 4... and somethig). I can confirm that on that old device Amazon Prime Video was working perfectly. And it's still working at the moment.
Probably i think there is some war between Amazon and Google
In my opinion HiMedia, in this case, is not responsable.
Ciao
Lorenzo