no acces to playstore

[snap]

Hi, when I want to use playstore on The Q 10 pro I receive every time " Authentication is required. You need to sign in into Google account. Retry "
That is possible because I change recently my pasword. But where I can sign in on my Google account on the Q 10 pro ?
On my samsung I can do with no problem but not on my Q 10 pro. Somebody can explain me please ?

[maelor]

...  I change recently my pasword. But where I can sign in on my Google account on the Q 10 pro ?

I posted the same problem back in August: http://www.futeko.com/newforum/index.php?topic=2207.0

The HiMedia firmware does not allow you to change your Google password 

You could try this possible solution first:

http://www.futeko.com/newforum/index.php?topic=1934.msg16234#msg16234

But I decided  to rebuild my Q10 with the latest firmware. Then, when you run a Google app for the first time, you will be asked to enter your password. 

If you do want to rebuild, don't do it yet because Futeko has just announced that:

***There will be a new Q5/Q10 Pro firmware next week (30/10 - 3/11) ***

so it would be more sensible to wait until then?

[looun]

Hi, when I want to use playstore on The Q 10 pro I receive every time " Authentication is required. You need to sign in into Google account. Retry "
That is possible because I change recently my pasword. But where I can sign in on my Google account on the Q 10 pro ?
On my samsung I can do with no problem but not on my Q 10 pro. Somebody can explain me please ?

remove google from account and open playstore.

[snap]

Ok thanks, i better wait for the new firmware then.

[futeko.com]

Settings - More - Accounts.

[snap]

After updated to firmware 2.0.6 same problem. I upgrade from settings not to lose all user installed apps and settings. Is that the problem.
All the rest work fine

[haovh_85]

when i removed google account I also could not add google account again.

[snap]

Is there no sollution for this problem, nobody can help ?  What can I do ?

[stl]

Is there no sollution for this problem, nobody can help ?  What can I do ?

Did you already removed the account and open the playstore? Did it ask you to login?
Ultimately you may have to reinstall the firmware using the restore button method, make a backup first.

[snap]

Yes I already removed the account, but nothing happens. I upgrade firmware 2.0.6 but from settings, not to lose all user installed apps and settings.
Can I reinstall this firmware again with the restore button method without no problem ? A backup I already make.

[stl]

Can I reinstall this firmware again with the restore button method without no problem ? A backup I already make.

Yes

[snap]

Ok thanks , going to try this then. I hope the problem with playstore will be resolved

[snap]

Thanks stl, now playstore works again