Android 5.1 to Android 7 update problems

[russstein1986]

hi i just updated to firmware HMD 2.0.1 from HMD 1.0.9 and followed the upgraded from android 5.1.1 to 7 instructions now my himedia q10 pro does not want to boot in to the android operating system and the display on the from of the unit shows "boot" and not the time.  tried to reflash but the usb ports are not on plz help me

here is a video of the q10 pro that i made https://youtu.be/IZPUJe2Xfb4

[futeko.com]

Are you sure the USB ports are not active?

I would try and flash firmware 1.0.7 and see if it accepts it. There is no secret reset button so all you can do is try and find a firmware the box will accept. Judging from your description it sounds like there was a problem during the 2.0.1 install and you will still have Android 5.1 firmware and bootloader.

[LiorMesi]

So I downloaded the latest firmware Q10 PRO.
Mov to USB (FAT32). the name is: "update.zip"
And I did a same exactly: 
1.Download a new firmware and place the firmware onto the ROOT directory of a USB drive.

2. Plug the USB drive into an empty USB HOST on the SMART TV BOX.

3.With the SMART TV BOX turned off,use a paper clip or pen point to press and hold the small pinhole restore button on the SMART TV BOX

4.While pressing the restore button,turn on the SMART TV BOX. Continue to hold the restore button for 5 more seconds,then release it.

5.The SMART TV BOX will begin upgrading the firmware from the USB drive.

6. Wait for the SMART TV BOX to complete the upgrade. Please be patient as it may take around 5 minutes to complete.

It seems the device does not read the USB And turn the device's built-in memory
I tried all the exits, nothing works
There is a way that I can choose the file? Or a way to get Ricovery without the robot load


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[russstein1986]

sounds like you have the same problem that i have

here is a video of me showing what the box is doing
https://youtu.be/5lw4KvPfuyw

[russstein1986]

there is no activity on the usb ports

[LiorMesi]

I think so.
also USB does not respond, unidentified

[LiorMesi]

same problem here...

[futeko.com]

Where did you both get the update.zip file from?

The instructions in OP aren't our install instructions.

For our firmware updates you must extract the update.zip from our firmware archive. This makes it impossible to get a corrupted update.zip file.

In your situation I would advise trying to install firmware 1.0.7 as it will repartition the internal storage (1.0.8 / 1.0.9 will not). You still have the Android 5.1 installer so installing Android 7 firmware definitely won't work.

[futeko.com]

I merged the two similar topics with this problem.

Am interested if you got these problems after installing update.zip from this forum or elsewhere? Our update package has been downloaded a significant number of times so is definitely OK.

As to the Q10 Pros, you say USB ports are dead, are they powered? i.e. if you insert USB stick with LED light does it light up?

[darioalb]

Hi everybody,
As I wrote in the subject I tried to upgrade my Himedia Q5 from Android 5 to 7.
Downloaded file from the official link, saved only the .zip an usb drive, restore button... etc. etc.
Everything seemed to be ok, but the green robot disappeared and the boot process is taking much more than 3-5 minutes.
I've been watching the HIMEDIA logo on the black background for 35 minutes.
What would you do?
Switch it off?
Wait?

Thanks in advance for all the answers.

PS
I must say that the all HiMedia experience has been pretty mediocre, until today: apps that can't be uninstalled, you can't switch it off using the remote, kodi freezes 1 out of 3 times...  I expected more.

[darioalb]

Anyone? The logo is still there...

Edit: After one hour I tried to re-boot switching it off and on. It doesn't work, it's frozen on the Himedia logo again.
I followed the instructions and now I have a TVBox that doesn't work anymore.

What am I supposed to do now? Is this normal according to you?

[futeko.com]

Remove all USB drives.

Turn the box on whilst pressing the restore button on the back. What exactly happens? Do you get the green Android droid logo? Or a circle logo?

What firmware was installed before the update?

What to do next will depend on how far along the Android 7 install process you have got. The answers to the above will tell me this.

[darioalb]

Remove all USB drives.

Done

Turn the box on whilst pressing the restore button on the back.

Done.

Do you get the green Android droid logo? Or a circle logo?

None of them, I see the HIMEDIA logo again! The only difference is that the led now says 00:00 instead of "boot".

What firmware was installed before the update?

1.0.8-FUTEKO-EN. HMD-1.0.8 2016-10-17.104357


Edit: What am I supposed to to now? It's been hours and I'm still watching the HIMEDIA logo

[darioalb]

Still waiting for the company that got my money to make something.

[futeko.com]

Still waiting for the company that got my money to make something.

Is that aimed at us? You have a funny way of requesting help.

Try installing the 1.0.7 firmware. Instructions exactly as here: http://www.futeko.com/newforum/index.php?topic=1129.0

If that doesn't work contact your retailer for RMA. If that's us: mail@futeko.com