Author Topic: HiMedia Q5 Master Browser issues (Read 14656 times)

LRAT · « **on:** December 28, 2016, 09:26:10 PM »

I am still experiencing some serious problems with my HiMedia Q5 box.
I started a topic a couple of months ago (http://www.futeko.com/newforum/index.php?topic=1315.msg10274#msg10274) but haven't been able to sort out the problem.
I have tried about everything that is within my capabilities.
I have simplified my network to the point where I just got a router, a NAS, a PC and the HiMedia Q5.
Whenever I switch on the HiMedia I lose internet connection to my PC. Funny thing is I can still use Skype or a BitTorrent application.
Somebody on the Whirlpool.com.au forum suggested that this has to do with the Master Browser settings (https://forums.whirlpool.net.au/forum-replies.cfm?t=2594592&p=-1&#bottom). I did more research into this and this seems exactly matching the problems I'm experiencing.
Now, can somebody tell me if there is a fix available to this problem? How do I change the master browser settings in the HiMedia Q5?
The networking page is very limited on the HiMedia and I can't see an option to change this setting.
Besides this issue I am very pleased with the box. If I can sort out this issue then it will reduce the level of frustration dramatically.
Many thanks in advance.
Cheers,

Luc

Eriol · « **Reply #1 on:** December 28, 2016, 11:23:21 PM »

1. Turn off HiMdia.
2. Try stopping/disabling the following services on the windows client:
Computer Browser (browser)
TCP/IP NetBIOS Helper (lmhosts)
WinHTTP Web Proxy Auto-Discovery Service (WinHttpAutoProxySvc)
Bonjour service (if you have one)

3. Check proxy settings (Control Panel -> Internet Options -> Connections -> LAN Settings) and disable any option regarding proxy usage.

4. Try to ping google.com
5. If you got reply (you should be) then turn on HiMedia, and ping google.com again.

Do you have reply in both cases?

Try this as well:
nbtstat -a 192.168.0.35
Does it gives you the NetBIOS Remote Machine Name Table?
Do you see this line (which means it got the master browser role on the network)?
..__MSBROWSE__.<01> GROUP Registered

Eriol · « **Reply #2 on:** December 30, 2016, 07:42:09 AM »

Since I don't have telepathic abilities it may help if you actually reply to my post.

It would have been useful in your original topic as well.

LRAT · « **Reply #3 on:** December 31, 2016, 04:03:10 AM »

Re: HiMedia Q5 Master Browser issues

Hi Eriol,

Thank you very much for your suggestions.
My apologies for the late reply; I've been away camping for a couple of days.
I have exactly followed your guidelines and here are the results:

I have disabled TCP/IP NetBIOS Helper and WinHTTPWbPoxyAuto-DiscoveryService.
I then pinged www.google.com and received a reply from 172.217.25.164. I had 4 pings returned with an average of about 35ms response time

I then switched on the HiMedia Q5 and tried to ping Google again. This time I had no response and CMD showed me:
"Ping request could not find host www.google.com. Please check the name and try again.

I then tried nbtstat -a 192.168.0.35

The response was:
LAN:
Node IpAddress: [192.168.10.152] Scope Id: []
Host not found.

So, all in all, no response from Google when HiMedia is switched on.
When I switch off the HiMedia everything goes back to normal.

Many thanks for your suggestions! I really appreciate your help and once again my apologies for the late reply bu whn going into the bush I don't really check the internet :-).
Cheers and all the best for 2017.

Luc

Eriol · « **Reply #4 on:** December 31, 2016, 08:21:31 AM »

Quote from: LRAT on December 31, 2016, 04:03:10 AM

I then tried nbtstat -a 192.168.0.35

The response was:
LAN:
Node IpAddress: [192.168.10.152] Scope Id: []
Host not found.

My bad, you should write "nbtstat -a 192.168.10.35" as you need to use your HiMedia box's IP there. Can you try that one as well?

LRAT · « **Reply #5 on:** January 01, 2017, 12:43:35 AM »

Hi Eriol,

Happy New Year from Melbourne!

I've tried the "nbtstat -a 192.168.10.35"-command, but it replies with:
LAN:
Node IpAddress: [192.168.10.152] Scope Id: []
Host not found
(That is after the unit has been switched on).

Very strange indeed.
Cheers,

Luc

Eriol · « **Reply #6 on:** January 01, 2017, 09:15:52 AM »

And can you ping or reach the samba share on the HiMedia device from your PC? Can you reach your PC from the HiMedia device (share on it)?
Happy new year from you as well!

LRAT · « **Reply #7 on:** January 02, 2017, 02:29:24 AM »

Hi Eriol,

Yes, I can ping the HiMedia Q5 from my pc without any problems.
(Ping 192.168.10.35 results in 100% return and all less then 1ms)
I don't share content from my pc on the network, all data is centralized on the NAS which is switched on 24/7.
Cheers,

Luc

Eriol · « **Reply #8 on:** January 02, 2017, 08:26:17 AM »

Please do the following command from the PC when the Q5 is on:
net view

And then do a nbtstat -a to all the hosts net view gives you.

LRAT · « **Reply #9 on:** January 02, 2017, 09:43:10 AM »

Hi Eriol,

This is weird; I can only see my computer showing up under the "net view" command.
I can't see the NAS nor the HiMedia under "net view".
I've tried multiple times but always the same result.

Once again I really appreciate your help and perseverance to get this problem solved!
Cheers,

Luc

Eriol · « **Reply #10 on:** January 02, 2017, 02:49:08 PM »

And if the HiMedia is turned off, can you see your NAS with net view?

LRAT · « **Reply #11 on:** January 02, 2017, 10:55:27 PM »

I didn't look for it when I did previous tests.
Currently I'm at work but will try tonight.
Cheers,

Luc

LRAT · « **Reply #12 on:** January 04, 2017, 09:00:29 AM »

Hi Eriol,

Nope, I can't see the NAS either.
This is what I see:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
C:\Users\Luc>net view
Server name Remark

------------------------------------------------------------------------------
\\PCLUC
The command completed successfully
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I can't see the NAS under net view but got access to it. I use GoodSync which synchronizes all my pc files with the NAS and never had an issue.
Also, I can listen to music or watch a movie on the NAS even whilst the HiMedia is playing a movie as well.
Very strange,

Cheers,

Luc

Eriol · « **Reply #13 on:** January 04, 2017, 10:22:13 PM »

Doesn't seem that this will be a master browser error. We just disabled netbios on your PC and it's still doesn't work. On the previous thread I mentioned that this could be a router error. Did you managed to replace the router? My other guess is to try to take the Q5 to one of your friend and connect it to the network. If the internet goes off there as well that my point out that you have some problem with the box itself.

Eriol · « **Reply #14 on:** January 04, 2017, 10:24:20 PM »

For the whirlpool forum:
Tell them that this is an android box and you can't use putty but you can use ADB to access is. Maybe they come up a good idea for you.