I would like to add some extra comment on how to do the update:
First download the Q10 PRO FIRMWARE. 1.0.3-FUTEKO-EN. HMD-1.0.3 2016-05-23.124800
Installation Instructions:
1. Rename update_Q10Pro_(...)_HMD-1.0.3(...).zip to update.zip
2. Copy this update.zip to the root of a USB pen drive.
3. Insert the USB pen drive into any USB port of the Q10Pro
4. With the Q10Pro turned off, use a paper clip or pen to press and hold the the pinhole restore button on the back side of the Q10Pro.
5. While keeping the restore button pressed, turn on the Q10Pro.
6. The Q10Pro will show an Android droid logo and proceed to upgrade the firmware.
7. When the Android logo starts up, you can release the restore botton
8. The box will auto-reboot when finished.
9. First boot take 3-5 minutes, just wait...
(normal boot time is 17-19 seconds)
Good luck