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Author Topic: netflix has encountered an error code nw-6-404  (Read 390 times)

Slav

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netflix has encountered an error code nw-6-404
« on: November 04, 2021, 03:42:56 PM »
This morning I was welcomed by this screen Courtesy of Netflix app (the one from Dune)...

Unfortunately, all and any advice suggested on Netflix help pages did not help (restarting, plugin device of for 5 minutes, restarting router etc)...

I suspect this can be only fixed by Dune by releasing new native Netflix app or firmware (I'm on latest beta).

Did anyone else encountered this issue? Any solutions?

Slav

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Re: netflix has encountered an error code nw-6-404
« Reply #1 on: November 06, 2021, 12:54:59 PM »
This morning I was welcomed by this screen Courtesy of Netflix app (the one from Dune)...

Unfortunately, all and any advice suggested on Netflix help pages did not help (restarting, plugin device of for 5 minutes, restarting router etc)...

I suspect this can be only fixed by Dune by releasing new native Netflix app or firmware (I'm on latest beta).

Did anyone else encountered this issue? Any solutions?

Contacted Dune, they are aware of the problem and working on the solution.

futeko.com

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Re: netflix has encountered an error code nw-6-404
« Reply #2 on: November 09, 2021, 11:48:57 AM »
According to this post https://www.futeko.com/newforum/index.php?topic=5200.msg33668#msg33668 this is fixed if you delete and reinstall Dune's Netflix app.

Slav

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Re: netflix has encountered an error code nw-6-404
« Reply #3 on: November 09, 2021, 05:41:09 PM »
According to this post https://www.futeko.com/newforum/index.php?topic=5200.msg33668#msg33668 this is fixed if you delete and reinstall Dune's Netflix app.

Yeah, it was fixed, got email from them, but today it's broken ... AGAIN! :(

isolar801

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Re: netflix has encountered an error code nw-6-404
« Reply #4 on: November 10, 2021, 06:58:08 AM »
Further proof that Dune should have stuck with a pure Linux OS. Adopting Android for compatibility makes no sense when most Android programs are broken on a Dune and/or are not authorized by the apps maker.
Netflix probably changed their widevine parameters for Netflix again.

Slav

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Re: netflix has encountered an error code nw-6-404
« Reply #5 on: November 10, 2021, 04:55:54 PM »
Further proof that Dune should have stuck with a pure Linux OS. Adopting Android for compatibility makes no sense when most Android programs are broken on a Dune and/or are not authorized by the apps maker.
Netflix probably changed their widevine parameters for Netflix again.

Dune was never properly certified with Netflix, so what it did instead was emulate nvidia Shield actually:

looking at the account access logs I can see it being logged as:

NVIDIA SHIELD Android TV Set Top Box
 
this probably stopped working so they tried emulating Google Nexus 7
and Netflix Android EchoShow L1 Android recently.

I'm worried that Netflix is going close this loophole, and without proper certification, we won't get access :(



isolar801

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Re: netflix has encountered an error code nw-6-404
« Reply #6 on: November 10, 2021, 09:16:18 PM »
Just get a FireTv or similar to do Netflix....these media players are just that...media players, not streamers.
It's safe to say that Netflix is never going to work right on a Dune, but that's not what they are bought for.

Slav

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Re: netflix has encountered an error code nw-6-404
« Reply #7 on: November 11, 2021, 03:51:42 PM »
Just get a FireTv or similar to do Netflix....these media players are just that...media players, not streamers.
It's safe to say that Netflix is never going to work right on a Dune, but that's not what they are bought for.

I know this is a possible solution, just not for me.
Due to my (now outdated) A/V hope setup which is an old surround Marantz amplifier with no HDMI input / output (only spdif and aux) and old LG 50" plasma tv, I wouldn't be able to get 5.1 sound out of Firestick or similar hdmi only devices... :(

was really hoping for all-in-one solution and Dune (until now) perfectly footed that bill!

Slav

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Re: netflix has encountered an error code nw-6-404
« Reply #8 on: December 01, 2021, 04:32:23 PM »
this : https://dune-hd.com/support/netflix/index.html#general

Netflix on Dune HD media players
No official Netflix support. Netflix support is not guaranteed.
It may work with problems or stop working at any time.
Dune HD media players are excellent for high-end media playback from HDD / NAS, not for streaming services.
For best Netflix experience, use a separate Netflix-certified device.
More details.
Are Dune HD media players recommended for watching Netflix?

No. Netflix is not officially supported. Unfortunately, Netflix limits and blocks the possibilities to use its service on all media players except a few selected models from the biggest brands. So Netflix support is not guaranteed, it works with limitations and may stopping working at any time. See here more details on this.

But I really want to watch Netflix on Dune HD media players. Is it possible?

Currently, yes. See below for possibilities.

Current status
The "TV" version of the official Netflix app can no longer be used (because of Netflix policy).
The following apps can be used:

Netflix Mobile: netflix_mobile.apk
The official Netflix app for mobile devices, with the original Netflix user interface.
Integrated into Dune HD Movies catalog (you can choose and launch Netflix movies also from Dune HD menu).
Optimized for controlling by the Dune HD remote (due to special support in Dune HD software).
Main actions can be done via the remote.
Hints: 0..9 = rewind to 0..90%, LEFT/RIGHT = -/+ 30 sec, INFO = timeline, POP UP MENU = movie info / choose episode.
Some actions require to switch the remote to the mouse mode.
Video/audio quality: Full-HD (1080p), stereo.
More details.

Netflix KODI: netflix_kodi.apk
Non-official Netflix app based on KODI media center app.
KODI-style user interface.
All actions can be done via the remote.
Could be less convenient in some aspects, depending on personal preferences.
Video/audio quality: Full-HD (1080p), stereo.
How to install:

Delete the "TV" Neflix app (it has white icon): go to "Android apps", choose "Netflix", press "POP UP MENU", choose "Delete".
Download the APK file, choose the APK file in the file browser and press "ENTER".
Note: the "Mobile" Netflix app has black icon:

How to use Netflix Mobile app
How to use the remote:

During playback:
0..9: rewind to 0..90%.
REW (<<) / FWD (>>), P- / P+: rewind by -/+10%.
LEFT / RIGHT: rewind by -/+30 seconds.
PLAY/PAUSE: pause/resume playback.
RETURN, STOP: stop playback.
INFO: show/hide playback progress bar and other information.
AUDIO, SUBTITLE, D: choose audio / subtitles track.
POP UP MENU: open the movie details screen. It can be used to see the list of episodes and switch to a different episode.
Other functions:
To choose episode on the movie details screen: when the cursor is on the movie banner, press UP, UP, RIGHT, RIGHT, DOWN to move the cursor to the first episode. Then use DOWN to navigate to other episodes.
How to use the mouse mode:

Press "MOUSE" button on the remote to enable/disable the mouse mode.
In the mouse code: mouse cursor is shown on the screen and can be moved using the remote; "ENTER" button makes a click.
It is recommended to use a Bluetooth remote with "AirMouse" function.
On the remote without "AirMouse" function: use arrows to move the mouse cursor.
During playback:
Click on screen: show/hide playback progress bar and other information (includes icons which can be clicked by mouse).
Click on playback progress bar (or drag it): rewind.
Click on "audio/subtitles" icon: choose audio / subtitles track.
Click on "episodes" icon: choose episode.
Click on "back" icon: open the movie details screen. It can be used to see the list of episodes and switch to a different episode.
Other functions:
To open the search menu: click on "search" icon.
To access the side menu on the main screen: click on "menu" icon.
How to launch Netflix from Dune HD Movies catalog:

Choose a movie in the "Movies / Netflix" menu, choose "Play...".
Find any movie in any way, choose "Play...". If the movie is available on Netflix, you will get option to watch it on Netflix.
To find a movie, for example, you can:
Browse any sections of "Movies" menu.
Use search function.
Use "Similar Movies" section for a movie.
Use "Persons" section for a movie, and then use "Person Movies" section for a person.
Press "ENTER" on video files having matching movies in the file browser, and then use "Similar movies", "Persons", "Person Movies" sections.
Troublehooting:

If you use Google Play Store and Netflix does not start:
Make sure that Google Play Store is updated (open it and check for updates).
Uninstall and reinstall the Netflix app after that.
If the movie does not load or there is no sound during playback:
Reboot the media player (for example "Settings / General / Reboot / Full reboot") and play this movie again.
How to use Netflix KODI app
How to use the remote:

During playback:
LEFT / RIGHT: rewind backward / forward.
DOWN / UP: rewind by -/+10 min.
PLAY/PAUSE: pause/resume playback.
STOP: stop playback.
ENTER: show the playback menu, provides controls to choose audio / subtitles track.
RETURN: show the main menu, keep playback in background.
Troublehooting:

If an attempt to connect to Netflix gives an error (can happen after installation or on first launch after booting the media player):
Wait for one or several minutes and try again.
Exit from the app and start the app again.
If video playback is not smooth:
Go to Netflix KODI add-on settings and reset all playback related settings to defaults.
More details on Netflix support in general:
Netflix is not an advertised function of Dune HD media players and is not part of product specifications.

There is no official support for Netflix on Dune HD media players. The reason is that Netflix does not want their app to be present and to work on all media players, except very few specially selected and specially certified media player models from the biggest companies. So Netflix limits or blocks the possibilities to use Netflix on non-certified devices. Unfortunately, Netflix does not want to certify the hardware and software platform used in Dune HD media players (because of insufficient global sales of models on this platform for them). So, Netflix support can not be guaranteed and it is not guaranteed. The possibility to use Netflix completely depends on Netflix and may be limited or blocked by Netflix at any time.

The main purpose of Dune HD media players is playback of high-end audio/video content from local sources (HDD or NAS) with the best possible quality and convenience, using the preintegrated and optimized built-in software, which is available "out-of-the-box", w/o the need to install and configure any apps.

Support for Android apps and streaming services is only an additional extra function. The possibility to use Netflix on Dune HD media players exists only because many users want it. As a matter of fact, Dune HD media players always have had the best Netflix support among all competitors based on the same hardware and software platform. For example, among media players based on the superb Realtek RTD1619DR media processor, Dune HD products were the first able to play Netflix content in 4K HDR + ATMOS (until this possibility was blocked by Netflix), and are the only products with automatic framerate/resolution matching function supported and optimized for apps like Netflix. Also Dune HD products have an unique integration of Netflix content directly into the media player interface. However, unfortunatelty, Netflix tries hard to limit the possibilities to use its service on non-certified hardware.

So if you want a guaranteed and best possible Netflix experience, it is better to use a separate Netflix-certified device, for example, a cheap Netlix-certified HDMI Dongle. One product cannot do all things equally well. It's like this: a sport car is better suited for fast driving on specially prepared roads, and off-road vehicles are better suited for bad roads.


 

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