Q10 Pro Bluetooth problem

[nortonuser]

A HiMedia  Q10 pro I purchased new 3 months ago has faulty Bluetooth and I am unable to connect A Bluetooth mouse or Bluetooth Headphones .
They pair ok but will not connect the Jabra headphones which tell's me they are connecting then say disconnecting.

The mouse intermittently connects and then disconnects.

I am running 2.1.7 FW could that be the problem ?

Also could I rollback to an earlier FW version ? to try to fix the problem.

[nandish]

Is the wi-fi antenna tightened on the back? Without the antenna, Bluetooth does not work properly. This antenna also works with bluetooth. 

[nortonuser]

I shall check thanks.

[nortonuser]

Many thanks for the tip as the bluetooth is now working great.
I use a ethernet cable for the network and did not even have the antenna attached.
Cheers

[nandish]

 

Many thanks for the tip as the bluetooth is now working great.
I use a ethernet cable for the network and did not even have the antenna attached.
Cheers