HiMedia Q10 Pro - constantly re-booting

[lmorse]

Hi,

I have had my Q10 for just over a year and just yesterday it started to experience a major problem. Firstly it could not see the internal SATA drive, and then after a while it started to constantly re-boot. Once re-booting it does not stay running for more than a minute or two (at most) before re-booting, often it does not finish loading before it re-boots again. Even with all external devices and the SATA drive disconnected, the same thing happens.

I have tried reseting the device using the inset button on the back, but to no avail.

Can anyone provide direction?

Thank you

Lee

[Joker]

The most likely source of your problem, would be the power supply. It does seem to be the achilles heel with this unit.

There have been many reports of failures.

[lmorse]

Do you mean the external power adaptor or the internal power supply circuitry?

[Joker]

Yes, it is the external power supply that many have had to replace. So far, I have been lucky, but I do not leave mine on all the time, only when I am using it.

If you do a search on this site, you will find some hints on what sort of replacement to go for. It may be better to go for a slightly higher amp output if you are connecting hard disk drives.

[Joker]

Bear in mind, there is no guarantee that it is the Power supply, I am just going for the most likely course, based on your symptoms.

[lmorse]

I have changed out the power adaptor and the unit seems to be working well at the moment.

 

[Phil181]

Yes, faulty power pack does this.  I've replaced my stock 2A with a new 2.5A plug pack and it has been fine ever since.
Constant daily use since 2016.  Rest of the unit is still fine.

It was simple to test (once I worked out the possible source of rebooting) by using a lower amperage power pack from an external Seagate Drive unit.
Even with an internal drive fitted, it was enough power to prove what was causing the fault.