Ok, now I'm quite sure you do not read your customers' messages before replying 
I've just made a factory reset and nothIng changed, I'd really appreciate you not writing "you should make a factory reset" in the next message, please...
Nowhere in my messages do I suggest doing a factory reset. Not reading messages..?!
For reasons given in previous posts, I'm sure this is not a hardware problem. However if you want to treat it as one we will accept the box back under warranty. Email us: mail@futeko.com.