Why my Q10 Pro play some 4K movie in White screen

[hobby123]

I have the issue.  Why HiMedia Q10 Pro play some 4K movie in white screen. Is it any setup incorrectly or maybe the file source doesn't support.

This is the movie file info:

Video #1
ID                          : 1
ID in the original source m : 4113 (0x1011)
Format                      : HEVC
Format/Info                 : High Efficiency Video Coding
Format profile              : Main 10@L5.1@High
HDR format                  : SMPTE ST 2086, HDR10 compatible
Codec ID                    : V_MPEGH/ISO/HEVC
Duration                    : 1 h 39 min
Bit rate                    : 56.0 Mb/s
Width                       : 3 840 pixels
Height                      : 2 160 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Constant
Frame rate                  : 24.000 FPS
Color space                 : YUV
Chroma subsampling          : 4:2:0 (Type 2)
Bit depth                   : 10 bits
Bits/(Pixel*Frame)          : 0.281
Stream size                 : 38.8 GiB (82%)
Title                       : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Language                    : English
Default                     : Yes
Forced                      : No
Color range                 : Limited
Color primaries             : BT.2020
Transfer characteristics    : PQ
Matrix coefficients         : BT.2020 non-constant
Mastering display color pri : BT.2020
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 906 cd/m2
Maximum Frame-Average Light : 824 cd/m2
Original source medium      : Blu-ray

[cutefix]

Title                       : XXXXXXXXXXXXXXXXX

I got  the same  problem from the  title XXXXXXXXXXXXXX Info Blu-ray
Video
Codec: HEVC / H.265
Resolution: Native 4K (2160p)
HDR: Dolby Vision, HDR10
Aspect ratio: 2.40:1
Original aspect ratio: 2.39:1
Never been able to view it properly as  you can only hear  the sound but you get a white screen with some shadow of the  video

[pcristi]

Look like DV FEL are problematics once and for some on them when are remux to mkv HiMediaVideoPlayer choose wrong video track.

Video #2
ID : 2
ID in the original source medium : 4117 (0x1015)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 29 min 54 s
Bit rate : 16.7 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 24.000 FPS
Color space : YUV
.....

Use MKVToolNix to remove DV track from remux or try last MakeMKV to make proper DV remux.

[cutefix]

May i know if there  is a missing codec  in Q10 so it can play smoothly some blue ray  remux 4k video properly?

[Phil181]

It won't play Dolby Vision.  If the codec is an old one (as pointed out above) it can have a Dolby 1080p Video#2 info track that can't be read and is best removed. 
DVDFab or similar can remove/convert all DV tracks so you just have HDR10.
The new DV & HDR10 combined 2160p video plays fine in the Q10Pro (so do HDR10+ but as HDR10).

[cutefix]

May I know how to  remove the  offending tracks of 4k video  using DVD fab or MKv ToolNix.. Not very familiar  with both software..  TIA

[pcristi]

Download MKVToolNix
Drag & drop mkv wait for loading, unselect tracks what don't want to be copy, set a destination and start multiplexing