HiMedia Q5 Master Browser issues

[LRAT]

Eriol,
Thank you soo much for all the effort you put in here trying to help me out!
I had exactly the same problem with my previous router (Dovado Pro).
That's why I took it out of service and replaced it with a Netgear router. I did a factory reset before I started setting it up.
I only did the bare minimum to set up the network (Too keep it simple for troubleshooting).
Your suggestion to take it out and set it up on another network makes sense.
I will visit a friend this weekend and will try this out.
I've got no idea what ADB is but will put it on Whirlpool (And will do a search for it on Google as well).
Thanks mate for all the hard work!
Cheers,

Luc

[Eriol]

Your welcome. 

Let me know how the test went with your friend.

You may ask any of your friend that has a laptop or smartphone to come at your place and try to connect to the internet while your Q5 is on. Just to know if the problem is only with your PC or this a network wide phenomenon.

[LRAT]

Hi all,
As promised I took the HiMedia Q5 to another network. I also took my laptop.
The HiMedia didn't interfere on the other network and all was working fine. Whether the HiMedia was switched on or not it didn't make a difference in surfing the internet.
I took it back home and re-installed the unit back onto my network. I tried to surf the internet with the laptop with the HiMedia switched on or off and it didn't interfere at all. However, my home pc was still affected!
For one or another reason, which I don't know, my home pc doesn't like the HiMedia to be switched on. I still can access the net for Skype but can't browse websites.
My home pc works fine, runs Windows 10 and hasn't got any problems with other users on the same network.
I'm puzzled.
Cheers,

Luc

[futeko.com]

Can you assign the HiMedia box to a fixed IP in your router settings?

[LRAT]

Yes, I can do that.
I have a fixed IP for the HiMedia and have this also listed as a favorite in the router settings.
The set IP is well outside the range of the DHCP server.
Cheers,

Luc

[Phil181]

What anti-virus / firewall software are you using?
I have found previously that some settings can have a major effect on a home network. 
Ensure it sees the HiMedia as being on a local and allowed IP address?

[LRAT]

I am using Avira antivirus (Free edition), Malwarebytes (Full version) and the standard Windows 10 firewall.
(That is on the PC)
On the router I'm using the inbuilt firewall.
No problems accessing the net or the LAN as long as HiMedia isn't switched on.

[Eriol]

You may check with tcpview if there is any difference trying to access google.com with browser or ping.
https://technet.microsoft.com/en-us/sysinternals/tcpview.aspx

The usage is fairly easy end self-explanatory.

Do they try to access the same ip (remote address) when box is turned off/on?
If the box is on do they stuck at SYN_SENT?

You may try to switch the LAN cable of the PC as well.

[Phil181]

I am using Avira antivirus (Free edition), Malwarebytes (Full version) and the standard Windows 10 firewall.
(That is on the PC)
On the router I'm using the inbuilt firewall.
No problems accessing the net or the LAN as long as HiMedia isn't switched on.

Have you tried switching off Avira and Malwarebytes (temporarily) to see if this changes the connection when the Q5 Pro is turned on/off?  Perhaps also try switching off the Windows 10 and router firewalls, just in case?  If you can pinpoint the problem, you can change around settings to try and fix your issue.

For Eset Smart Security Suite, I had to ensure my local network IP zone included all NAS's and media players.

[LRAT]

Hi all,
Many hanks for all the help and suggestions.
However, the end result is that I have now accepted my defeat and I have decided to walk away from my HiMedia Q5.
I will put it up for sale and will convert an old pc to a HTPC.
There is nothing wrong with the Q5 except that it is interfering with my internet connection on my pc.
I assume this is an isolated case as I couldn't find anything similar on the forums. So, I'm not dissatisfied with the product; it's just that it didn't work in my situation.
Cheers,

Luc

[Phil181]

It could also be an incompatibility with your router?  Did it work fine at your mate's place with a different router and network settings?