Q10 sound plops & beeping sounds

[mordox]

So i did order my Himedia q10 pro from your website after alot of research for my new mediaplayer. Yesterday i did recieve the item over de post. As happy as i was i went directly home after work to test it out. So i did connect de Q10 pro to my JBL SB400 soundbar (Yes i wil switch to a real sound system soon )  and did check some setting and setup kodi with my synology NAS.

Now the problem comes: As soon as i play a serie or a movie  i hear hard plopping or peeping sounds come out of my soundbar. These are the same files that i did play before without no problem over my old mediaplayer "Boxee box from Dlink". So i did do some test to check out where the problem could be.

- I did change the HDMI cable to check if the problem was in de cable, and with the new cable the problem was stil there.
- I tested the files in kodi mediaplayer and in the mediacenter that is standard on the Q10 pro, both media players have the same problem.
- When i change the HDMI channel of my soundbar to the TV the polpping en peeping sounds are not there anymore
- When i play the same series/movies with my PS4 or Boxee box the sounds are not there also.

So it seems that the problem is in the Himedia q10 pro mediabox or am i missing something?

[futeko.com]

What have you got Settings - Playback - HDMI Output and HBR Output set to?

I've just done a search for your soundbar specs and I think the above should be set as follows:

Settings - Playback - HDMI Output: RAW
Settings - Playback - HBR Output: RAW5.1

Do those settings make any difference with files played through built in mediacenter app?

Alternatively, if you change to the settings to the following does it eliminate the popping?:

Settings - Playback - HDMI Output: LPCM

[PJDavis1970]

I get those popping sounds when I hit pause.

[mordox]

I wil try the setting out as soon as i get home! I wil also try to record the sound with my mobile so you guys can hear it.

@PJDavis1970, wel if it only happends when i hit the pause button then i personaly wouldn't care that much. But its kinda constantly at this point while playing any file. So i am a bit frustrated at the moment because  they are very loud pop's (and i never had problems before til i got the q10)

[futeko.com]

A video would be useful in figuring out the cause.

[Nice Monkey]

Using a Lindy HDMI-CEC blocker could be useful too. I have seen HDMI-CEC command loops with some setups in combination with wrong implementation of HDMI-CEC on one device. Q10 Pro is an example. Most have no problems in stationary but I have seen at least one case reported of a blocker helping.

I am pretty sure if you put in another AMP that the problem is gone. I don't say that the soundbar is the root problem but the combination is probably problematic at the current state of FW development.

[mordox]

What have you got Settings - Playback - HDMI Output and HBR Output set to?

I've just done a search for your soundbar specs and I think the above should be set as follows:

Settings - Playback - HDMI Output: RAW
Settings - Playback - HBR Output: RAW5.1

Do those settings make any difference with files played through built in mediacenter app?

Alternatively, if you change to the settings to the following does it eliminate the popping?:

Settings - Playback - HDMI Output: LPCM

The following settings fixed the problem:

Settings - Playback - HDMI Output: RAW
Settings - Playback - HBR Output: RAW5.1

So far no weird sound plops or beeping within mediacenter or kodi. I love how fast the community responses and the technical knowledge you guys got.  I soon wil replace the soundbar for a real surround system 

Thank you so far!


@admin you can delete my email i send you.

[futeko.com]

No probs. Glad it's fixed.

[Phantom]

Same thing here. TV UE55JS8500T. Sounds come after a pause setting on some *.mkv files. Should I change the "auto HDMI adaptation" setting? In auto mode it sets 2160p 30, YCbCr422, is this a correct setting for my TV?

Audio sample is  sent to futeko e-mail due to its size. Sorry for quality)