I have a PopCorn Hour player next to my Q10 for testing playback from my NAS. PCH plays everything with no freezing, but Q10 has issues with all file types. With my PCH I have ruled out my local network and my NAS so the playback issue is for sure the Q10.
The problem you describe 'Q10 has issues with all file types' and 'Movie playback freezes from around 15 seconds to 30 seconds, then resumes' is not other what other users are experiencing.
We've had thousands of FW 2.0.0 downloads and this forum is not full of users reporting such massive problems.
Presuming FW is installed correctly (restore button, two firmwares in order) then your Q10 Pro hardware may be faulty. If you bought it from us please email mail@futeko.com to request RMA.
Thanks for the repsone. Let me provide a few more details to make sure there is nothing else I can do before I request an RMA.
Everything plays, but after some time, it will freeze....wait....then resume. For some movies, it may do it only a few times through the movie. Other movies do this through most of the moive. When it does freeze, it does this for about 15 to 30 seconds each time.
FW is installed correctly. I did hte paper clip thing .
I did not change the default values for video playback, so what ever the default settings is what I am using.
When not freezing, picture and sound are great.
Last, for resolution, I have the setting at 1080p because most of my content is currently 1080p. I only change it to 2160p when I want to watch a 4k movie. Would be nice if the unit would do this automatically.
Any last ideas before I have to do the RMA stuff?