Hi,
My Hi Media Q10 Pro was running perfectly with all size hard disk drives (both internal and external hdds) until one day a strange issue was found and now my box does not recognize any 4 tb internal hard disk drive. Also tried connecting the same 4 tb hard disk as external (using usb 3.0 casing) but player did not recognize it as well. Further the player is no more allowing connection with pc via the usb host cable. Upon connecting, the computer says usb drive not recognized. This happens irrespective of the size of the internal hard disk i.e. even a 2 tb internal hard disk inside the media player is not recognized in pc via the usb host.
just want to add that the hdd was formatted using gpt as well as mbr and is working fine in my pc.
However, interestingly my seagate backup 4 tb portable hard disk is being successfully recognized as usb hard disk in all the three usb slots of the player and is playing well. All the playback functions of the player are working fine i.e. 4k media playback, android apps, play store etc.
I have done a factory reset of the box and started fresh however no luck. Kindly let me know if anyone else faced this strange issue and can suggest a solution.
Thanks,
Tanuj