Here is the conversation with Netflix support about 4K on Ziddo Z10 player. Maybe it helps for somone of you.
Netflix Customer Service
Your issue is: Hi
I have Zidoo player and want to install your app on it (Android 7.1.1).
Before I buy the subscription I want to ask you: Will it work with 4k?
I don't want to watch SD quality on 4K HDR display
You are now chatting with: Shraddha
Netflix Shraddha
Thank you for contacting Netflix Customer service. My name is Shraddha. I have gone through the concern raised by you and I will be glad to assist you, Iet's start with your Netflix email please?
You
I have no netflix email. My private mail is wcale@wp.pl
Netflix Shraddha
Okay. I'll be glad to assist you.
Netflix Shraddha
Please Click Here to know what devices you can use to stream Netflix
You
I see nothing about Zidoo multimedia player
You
I have Z10
You
Could you help find that?
Netflix Shraddha
I can assist you about using Netflix on certified devices.
Netflix Shraddha
In this case, please contact your device manufacturer to know how you can use Netflix on it
You
Manufacturer says that is in your app and he send me to you
Netflix Shraddha
Netflix plan has different picture qualities.
Netflix Shraddha
If your device supports Netflix streaming feature, you'll be able to stream Netflix in ultra HD on it
You
How to check that?
You
My player is capable with 4k 60fps HDR12 and HEVC
You
so how to check if Netfix will work with 4k ?
Netflix Shraddha
As information related to your device is unavailable with us, we are unable to answer you about this.
You
is there any tool to check my device will work with your streaming 4k ?
Netflix Shraddha
We have only device models mentioned on above link which supports streaming Netflix on it
You
Ok, so I know nothing as at the beginning of the conversation
You
Could you give me an email to contact with that question?
Netflix Shraddha
As we do not have information about Zidoo streaming player, we are unable to guide you on this.
Netflix Shraddha
In this case, please check user manual for your device to know how you can use Netflix on it
You
as I said, i have no information about that
Netflix Shraddha
I can understand your concern, let me check about this with my resource team
You
ok
Netflix Shraddha
Please stay connected
You
ok
Netflix Shraddha
Thanks
You
np
Netflix Shraddha
i
You
i
Netflix Shraddha
My team is checking on this.
You
ok
Netflix Shraddha
Let us wait
You
ok
Netflix Shraddha
.
You
.
Netflix Shraddha
Just to confirm, did you find your device listed under certified devices for Netflix on which it will work?
You
no I did not. I even do not know how to search there
Netflix Shraddha
Okay, please
Click Here and then click on streaming media player
Netflix Shraddha
There you will see list of supported streaming player devices
You
There are no list
You
only:
You
PLUG AND PLAY
The newest generation of media players and streaming sticks offer a fast, easy, and affordable way to watch Netflix on your TV.
Netflix Shraddha
Okay, so do you see that your brand name is mentioned on that link?
Netflix Shraddha
There are only two devices brand name mentioned, Apple and Chromecast
You
it's only AppleTV and chromecast. Nothing more
Netflix Shraddha
This mean Netflix does not support other streaming device, so we are unaware about how you can use Netflix on your Zidoo player.
You
So when Netflix will be available on my device in 4k. What I should do now?
Netflix Shraddha
As of now there is no any information when Netflix will be available on your device.
Netflix Shraddha
In this case, you can check with device manufacture that how you can install Netflix app on it?
Netflix Shraddha
Once you get Netflix app installed on it, you will be able to use Netflix by signing up for it through Netflix website www.netflix.com/signup
You
in 4k ?
Netflix Shraddha
You can opt for Premium plan which is 4k plan
You
So it will work in 4k if my player has enough processor speed to decompress this stream ?
Netflix Shraddha
Please Click Here to know What do I need to stream Ultra HD?
You
Ok, I trust you.
You
with that
You
thanks for information
You
bye
Netflix Shraddha
You're welcome