This issue started a few days ago, although I do recall it happening once or twice before. Now, however, it is happening almost every time. When powering down my Q10 Pro, the white power LED temporarily turns "red" but then quickly turns "white" again. Likewise, the external drives attached still show power. When this happens, the box is not responsive to any remote or front panel commands. Even turning the TV back on shows that the box is frozen and not active (e.g. not outputting any video signal). The only way to power it off is to pull the AC cord in the back. The box is on firmware 2.0.8 and I just spent a while today reinstalling the firmware from scratch (using the recommended reset button method). It still didn't work. Before I try to reinstall firmware again...most likely 2.0.6 this time, does anyone have any other recommendations, solution, or troubleshooting I should try...to save time and effort? Thanks in advance.