WD Elements 3 TB HD will not show up in any media player seagate or Q10 PRO

[raptor1015]

I have a Western Digital elements 4tb I have it set as GPT.... I’ve tried all three different setups nothin , ntfs format an assigned drive letter. this Drive works perfectly in a PC but when I plug into a seagate free agent android box or Himedia Q10 pro media box or Himedia HD900B or HD 910A it will not show up at all… I have a 3tb Western Digital My Book that works fine and shows up on all media players…I can’t figure this out…any ideas ? thx I’ve used many different brand hard drives to store movies never ran into this before only WD of course.
the manufactures do not list what HDrives are compatible or not since like 99% are compatible…changed cables both usb 3.0 and power cable to the same results..

I called western Digital , no help as expected...I also took apart the case and ran the HD direct thinking maybe the controller in the case was the problem  Nope !  made no difference...if I could have returned this drive to staore I would not even be trippin  with this BS..I spent most Saturday screwing with this thing..
raptor1015@gmail.com  if you have any ideas other than light it on fire !

[stl]

In disk management in windows erase all partitions, create a new NTFS primary partition and quick format it.

[cutefix]

Were you able to see it in the settings--> , storage, is the particular HDD is seen as working or corrupted?  I once  installed an  unformatted HDD in Q10 pro and it was  seen as corrupted USB ,,,,  but when I formatted it using the PC and then   loading files  into  it and  put it back in Himedia Q10 pro  it  worked...

[raptor1015]

someone commented from the WD community here's his post and my reply -
Most older media players (and Smart Tv’s) don’t support GPT (GUID Partition Table) partitioned hard drives.

They only support MBR (Master Boot Record) partitioned hard drives. (2TB Max)

Check all your drives … and you’ll most likely find your 3TB My Book is MBR (with 512 Byte Emulation) and your Elements 4TB (3TB?) is GPT Partition Table.

All new Hard drives now (from every manufacturer) are GPT Partitioned … MBR is Obsolete.

my reply:  so I checked my c drive and other externals…
C drive is MBR
my passport 3tb is GPT is seen by both tv and media players as are the following drives
seagate 1tb MBR
touro 3tb GPT
the My Book 4tb is GPT but unlike the Elements thats giving me the issue, in Disc management the elements shows the entire space available but the My Book 4tb for mac reformmated to NTFS has 200mb healthy (EFI system partition)
and 129mb of unallocated space in between those is the healthy 3725.99 available space, this drive shows up in any device, tv included…
all the drives I use are NTFS…
so my Smart 3d 4k samsung tv and all three media players including the latest Himedia Q10 pro with the latest firmware can support both MBR & GPT…I store concerts and movies on all these drives and never ran into a problem until now with this Elements 3tb drive…I use various brand drives, toshiba , Touro, WD, Seagate etc…

[raptor1015]

Were you able to see it in the settings--> , storage, is the particular HDD is seen as working or corrupted?  I once  installed an  unformatted HDD in Q10 pro and it was  seen as corrupted USB ,,,,  but when I formatted it using the PC and then   loading files  into  it and  put it back in Himedia Q10 pro  it  worked...

Hello thx for your input  the HD is not seen at all by the Q10, corrupted or working.
and I have wiped it clean and reformatted it multiple times...like I said it works just fine in both PC's . 

[farlucco]

I have a Western Digital elements 4tb I have it set as GPT.... I’ve tried all three different setups nothin , ntfs format an assigned drive letter. this Drive works perfectly in a PC but when I plug into a seagate free agent android box or Himedia Q10 pro media box or Himedia HD900B or HD 910A it will not show up at all… I have a 3tb Western Digital My Book that works fine and shows up on all media players…I can’t figure this out…any ideas ? thx I’ve used many different brand hard drives to store movies never ran into this before only WD of course.
the manufactures do not list what HDrives are compatible or not since like 99% are compatible…changed cables both usb 3.0 and power cable to the same results..

I called western Digital , no help as expected...I also took apart the case and ran the HD direct thinking maybe the controller in the case was the problem  Nope !  made no difference...if I could have returned this drive to staore I would not even be trippin  with this BS..I spent most Saturday screwing with this thing..
raptor1015@gmail.com  if you have any ideas other than light it on fire !

i have same 4tb wd ..... no problem at all........

[manley]

I have one WD 4TB external hard drive which is also not recognized by the Q10, but my cheapo android box sees it and plays from it fine, likewise my Windows 10 computer, most confusing. Any ideas why the Q10 can't see it?

[laager]

Sounds like a power issue. Seen it in my own Q10. Drive refuses to be seen. Cannot work out why. Reformat. Rinse. Repeat. Bigger PSU solved this.

[manley]

Not a power issue with my WD problem as I use a 10amp linear power supply for my Q10 Pro.