Will do so and let you know. Thank you

Thank you for you reply. No since it does not always do it. Also sometimes it exits to the home screen and at times it restarts kodi.

is this too much?

https://www.amazon.it/gp/product/B00ABYBQSK/ref=ox_sc_act_title_1?smid=A1LPIBSKT0ULSM&psc=1

Thank you for your reply. The  "VFD Display On Off" is unchecked and still do not get the time displayed on standby mode.

 

I agree

Purchased the Q10 pro to replace my trustworthy NEO X8-H since kit-kat was not being supported with future Kodi versions. With the prospect of investing on the Android box in the market but it turned out I am very disappointed.

I am using the same external USB3 1tb WD My Passport hard disk with mkv movies. The movies are jerky at times and freeze. I tried both Android 5.1 and 7 firmware. Kodi 17 and Kodi 16.1. I even did a factory reset and did not install anything else. I am running the box in 1080p 60 Hz with spdif pass-through. Also tried an internal 1tb drive but with the same results. Also does not make a difference connecting the USB3 or USB2.

It is even worst using wrapper. The box is well ventilated and there are no heating problems.

Reverted back using the NEO X8-H and all is working properly with the same hard drive and the same movies that failed on the Q10.
Is the Q10 defective? Any suggestions please!