I recently purchased a Q10 Pro from Amazon. Everything was running great with Kodi 16 and Andriod 5.
I upgraded to Kodi 17 and started having issues with no streams playing...fine...whatever.
After returning from a business trip, NONE of the USB ports work and any LEDs left of the 8 buttons do not illuminate. No "boot" message...nothing. I have made sure the "LED Off" option under Display is unchecked.
I thought it might have been a android 5/Kodi 17 issue so I "factory reset" the box. I did this via the "About" menu and with the "upgrade" button too.
Tried to upgrade to Android 7...but yeah, USBs don't work. Won't even light up the Thumb Drive.
Both issues still exist. Could this be a physical issue with the box? My wife said she may have heard it fall when my boys grabbed their tablets by it.
I'm a Apple products guy, so any guidance...please use small words and diagram with crayons.