futeko.com FORUM

Product Support => HiMedia Q5/Q10 4K3D => Topic started by: Zooma on June 20, 2016, 07:15:40 AM

Title: Q5 HDMI Not working
Post by: Zooma on June 20, 2016, 07:15:40 AM

I have had a Q5 for some time now and the HDMI output has now stopped working, I have changed cables connected and also connected to different devices. I have tested with composite cables and unit still works. I have tried a factory reset but still nothing, and ideas?

Title: Re: Q5 HDMI Not working
Post by: futeko.com on June 21, 2016, 02:44:04 PM

If it works with composite but not HDMI then it looks most likely to be a hardware fault.

The only thing I would suggest is to try setting resolution to PAL using composite and then switching to HDMI.

I you bought it from us we may be able to help depending on when you bought it. Email us: mail@futeko.com

Title: Re: Q5 HDMI Not working
Post by: Zooma on June 22, 2016, 10:11:57 PM

Already emailed yesterday

Title: Re: Q5 HDMI Not working
Post by: futeko.com on June 23, 2016, 08:57:15 AM

Quote from: Zooma on June 22, 2016, 10:11:57 PM

Already emailed yesterday

We haven't received the email.

Please send as a private message on this forum (speech bubble icon to the left).