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Product Support => Zidoo Z9S, Z10 => Topic started by: blueoceans on February 12, 2019, 12:40:26 PM

Title: Zidoo HDMI outport broken?
Post by: blueoceans on February 12, 2019, 12:40:26 PM
Title: Re: Zidoo HDMI outport broken?
Post by: ProfenixNew on February 13, 2019, 01:05:36 AM
Title: Re: Zidoo HDMI outport broken?
Post by: blueoceans on February 13, 2019, 09:03:23 PM
Hi,
thanks for your answer, i have tried everything... no chance.
The other think is why I can get no signal on any Sammy TV at home?
Now I wrote to Zidoo and sent them a video regarding my issue.
Title: Re: Zidoo HDMI outport broken?
Post by: ProfenixNew on February 13, 2019, 09:57:07 PM
Hi,
thanks for your answer, i have tried everything... no chance.
The other think is why I can get no signal on any Sammy TV at home?
Now I wrote to Zidoo and sent them a video regarding my issue.

thats weird  ???
Title: Re: Zidoo HDMI outport broken?
Post by: futeko.com on February 14, 2019, 09:44:58 AM
It is weird, because if the Z9S HDMI port was physically faulty you wouldn't be able to get a signal at all, and as I understand it you get a picture when connected via Marantz SR 5001?

Things to try:

* Set display out to most compatible settings:

- Settings - Display - HDMI Mode: 1080P 60Hz
- Settings - Display - Color Settings - Deep color mode: Priority 8bit
- Settings - Display - Color Settings - Color space mode: Priority YCbCr 422
- Settings - Display - Color Settings - Color space mode: HDMI Range Mode: 16-235
- Settings - Display - HDR: Disable HDR

If you now get a picture when reconnecting to the other displays try changing each of the above until you figure out which is causing the problem.

Other things to try:

- Settings - Other - About - Advanced Settings - HDMI CEC: Disable
- Settings - Other - About - Advanced Settings - Developer options - Video Color Mode - YCbCr420 8BIT (idea same as above, to find a mode that works so a process of elimination can be used to find the problem).
- Settings - Other - About - Advanced Settings - Developer options - Ignore HDMI EDID. (in case the problem is incorrectly transmitted EDID data from the display device)
Title: Re: Zidoo HDMI outport broken?
Post by: blueoceans on February 14, 2019, 08:27:14 PM
Hi,
I tried your instraction but without success. I tried them together and also individually but no chance to get a signal on my tv.  :'(
Title: Re: Zidoo HDMI outport broken?
Post by: futeko.com on February 15, 2019, 08:33:10 AM
Please clarify if you get a picture at all? i.e. via Marantz NR 5001?
Title: Re: Zidoo HDMI outport broken?
Post by: blueoceans on February 15, 2019, 11:45:33 AM