futeko.com FORUM
Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: divinestyler on February 25, 2017, 10:11:00 PM
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Hello. Apologies in advance, if this is a bit of a noob post. I've always ran a windows HTPC, and this is my first time with Android OS.
I just got my Q10 PRO delivered today, so it came pre-loaded with latest firmware and Kodi 17.
I read the FAQ and this link to install my new drive: http://www.futeko.com/newforum/index.php?topic=932.0
Inserted the Seagate 3 TB HDD into the Q10 PRO and hooked up to my laptop via USB 3. Initialized and formatted GPT/NTFS with no issues. My PC can see the drive and read/write to it. But when I turn on the Q10 and go to "media center" I don't see the drive. I've formatted several times, with no luck.
Please help!
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Small Update...
I tried an old drive I had from my HTPC and still no go.
I then connected my external USB bay via USB 3 and I can see and play files from both drives via the Q10 "media center".
I just can not see any drives when connected via the internal HDD bay. Obviously I don't want to continue using the device in this manner, because the main reason I bought the q10 was the internal bay!
Thanks in advance for any help...
:(
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Make sure you are pushing the connector all the way. Do this while the device is turned off. If it still does not work, maybe you need to ask for RMA :(
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Thanks. I'm pretty positive the drive is installed correctly, because I can r/w to it via USB 3 to my laptop. It just doesn't recognize it inside Android OS.
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I have one inside my Q10 Pro. How is it formatted? How large is it? Mine is 1 TB, formatted as NTFS, if I am not mistaken. Check that, eventually reformat it.
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It's a 3 TB Seagate Barracuda GPT/NTFS. I've formatted several times and also tried a smaller disk formatted with both GPT/MBR NTFS.
Can see and R/W to the drive whilst inside the Q10 enclosure via USB AB, it just isn't recognized by Android OS.
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Well, I think it has to use MBR and be formatted it as NTFS. There are guys here using HDDs that large without issues. I do not have a drive that large to test.
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Thanks for the help. I'll await the futeko admin and then RMA I guess. Would love to get this working though!
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You read the tutorial provided? Mine reads any HDD up to 8 TB (and probably bigger)
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Yes, I did. I installed the drive using the steps in the FAQ.
And I'm a software engineer, so I'd like to think I have a pretty decent technical background. :)
The drive r/w is fine and I can play movies from it through Q10 via USB hub. I can r/w to it inside the Q10 enclosure too. It just doesn't pick the drive up (or any drive I've tried) in the Android OS.
I guess I can try reinstalling firmware, but I don't see why that would help...
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You can try to delete all the partition. Make it all blank. See your Q10 Pro can detect it or not. I use this method to enable adoptable storage on internal HDD.
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You need to disconnect the USB cable from your Laptop to enable HiMedia to read the internal HDD.
I am sure you have done this. But just in case....
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Try plugging the Q10Pro into a PC using the USB 3.0 port at rear.
Does it come up as an external HDD? You can then partition and format perfectly :)
I have a 4Tb in mine and I installed an 8Tb WD into my relative's Q10. Partitioned and formatted both NTFS using my PC (while drives were inside the Q10).
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Yes, that's exactly what I do. USB 3 A to B cable into the back of Q10. Format through my laptop and then remove/unplug the USB cable and boot Q10 up.
Since my last post I've also reinstalled latest firmware, manually cleaned and
reinitlaized the disk (and a 1 TB I had lying around) in DOS, and formatting through a third party application.
The only thing I can think of is trying a drive from a different manufacturer. Every drive I've tried is a Seagate. Don't really want to buy another drive though!
Really would like the admin to respond though... just bought this thing this week.
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You could also read my tutorial. http://www.futeko.com/newforum/index.php?topic=576.0
Don't format via USB but connect the drive straight via (E)SATA to a Windows PC instead. Next format it with GPT and NTFS (or EXT4). Works with any Seagate or WD drive of ANY size.
What is the difference as Windows will perfectly work with it using both methods? Minimal valid parameter differences cause Android not to see it.
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Yes, I have read that and unfortunately I do not have workstation PC with a SATA bay. I only have a laptop. Will try to find a friend with a PC I can try this on. Thx!
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Update...
Brought the Seagate Barracuda 3 TB into work, hooked it into internal SATA on workstation, cleaned via DOS then re-initiated and formatted via Disk Management. I still can't see the drive via Android OS, but can R/W to it via USB from my PC/Laptop to Q10.
So, yah... I'm still in the same spot where I have a Q10 PRO, that in essence functions like a Q5. Have tried pretty much every FAQ, help article, format option, etc... and can read the drive via USB (so I know the SATA ports are fine on the Q10. It just doesn't register the drive via Android 7 OS.
Can the futeko admin please reply and either give me some further ideas, or some sort of partial refund or RMA instructions?
TIA!
ETA: I DO NOT have a USB cable attached when I'm trying to read the internal HDD in Android 7. Just the box with the internal drive hooked up to my HTS.
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Update...
Brought the Seagate Barracuda 3 TB into work, hooked it into internal SATA on workstation, cleaned via DOS then re-initiated and formatted via Disk Management. I still can't see the drive via Android OS, but can R/W to it via USB from my PC/Laptop to Q10.
So, yah... I'm still in the same spot where I have a Q10 PRO, that in essence functions like a Q5. Have tried pretty much every FAQ, help article, format option, etc... and can read the drive via USB (so I know the SATA ports are fine on the Q10. It just doesn't register the drive via Android 7 OS.
Can the futeko admin please reply and either give me some further ideas, or some sort of partial refund or RMA instructions?
TIA!
ETA: I DO NOT have a USB cable attached when I'm trying to read the internal HDD in Android 7. Just the box with the internal drive hooked up to my HTS.
Hi divinestyler,
Have you try my method to delete all partition/volume to make it totally blank? If you did, you should see corrupted USB drive in storage settings. Then setup it as portable storage. That's all.
Everything can be done with USB cable. No SATA connection is needed here.
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Since you have Kodi 17 installed, does it find the correct internal drive name under "Files"?
The big advantage of Android 7 is it no longer names all drives as an sd drive (like Android 5.1 does).
If not, it still sounds like you are experiencing a weird formatting issue. There are usually no problems with GPT large block partition and NTFS format being found.
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Update...
Brought the Seagate Barracuda 3 TB into work, hooked it into internal SATA on workstation, cleaned via DOS then re-initiated and formatted via Disk Management. I still can't see the drive via Android OS, but can R/W to it via USB from my PC/Laptop to Q10.
Weird! Never have seen this. The last thing you can do is using "Minitool Partition Wizard Free" when hooked up via SATA to a PC. This will clean anything including hidden partions, recovery partitions etc. It also allows to format it with EXT4 which for sure should work.
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Update...
Brought the Seagate Barracuda 3 TB into work, hooked it into internal SATA on workstation, cleaned via DOS then re-initiated and formatted via Disk Management. I still can't see the drive via Android OS, but can R/W to it via USB from my PC/Laptop to Q10.
So, yah... I'm still in the same spot where I have a Q10 PRO, that in essence functions like a Q5. Have tried pretty much every FAQ, help article, format option, etc... and can read the drive via USB (so I know the SATA ports are fine on the Q10. It just doesn't register the drive via Android 7 OS.
Can the futeko admin please reply and either give me some further ideas, or some sort of partial refund or RMA instructions?
TIA!
ETA: I DO NOT have a USB cable attached when I'm trying to read the internal HDD in Android 7. Just the box with the internal drive hooked up to my HTS.
Hi divinestyler,
Have you try my method to delete all partition/volume to make it totally blank? If you did, you should see corrupted USB drive in storage settings. Then setup it as portable storage. That's all.
Everything can be done with USB cable. No SATA connection is needed here.
Tried this. Both completely deleted/cleaned and uninitiated (no go) and then just initiated but with no drives created or formatted. I did not pick up a corrupted USB drive in storage settings. Just the 16 GB "Internal Storage" that comes with the machine.
Since you have Kodi 17 installed, does it find the correct internal drive name under "Files"?
The big advantage of Android 7 is it no longer names all drives as an sd drive (like Android 5.1 does).
If not, it still sounds like you are experiencing a weird formatting issue. There are usually no problems with GPT large block partition and NTFS format being found.
Nothing under files. :(
Update...
Brought the Seagate Barracuda 3 TB into work, hooked it into internal SATA on workstation, cleaned via DOS then re-initiated and formatted via Disk Management. I still can't see the drive via Android OS, but can R/W to it via USB from my PC/Laptop to Q10.
Weird! Never have seen this. The last thing you can do is using "Minitool Partition Wizard Free" when hooked up via SATA to a PC. This will clean anything including hidden partions, recovery partitions etc. It also allows to format it with EXT4 which for sure should work.
Will try this. I did try this at home via Laptop to Q10 USB. Was trying to avoid installing software on my work PC, since it's probably against the policy and I'm really not looking to get fired at the moment. :)
Appreciate all the tips from everybody though. This is definitely a weird issue, as I've formatted and built dozens of PC's throughout my personal and professional life. Cheers!
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Did you try mount location post on FAQ topic?
http://www.futeko.com/newforum/index.php?topic=1517.0
* Drive mount location? All apps except the HiMedia file browser and player use Android file structure. All directories and locations are subdirectories of root, which is symbolised as /. This is different for Android 5.1 and Android 7 firmwares. For Android 5.1: External drives are located at /mnt/sda/sda1 (Q10 Pro internal HDD only) and /mnt/sdb/sdb1 then /mnt/sdb/sdb2 etc (all USB drives). For Android 7: External drives are located at /mnt/media_rw/sda1 (Q10 Pro internal HDD only) and /mnt/media_rw/ (all USB drives)
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Hmm... Personally, I will try to factory data reset the box. Then try again on fresh environment. If still cannot, RMA it.
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Did you try mount location post on FAQ topic?
http://www.futeko.com/newforum/index.php?topic=1517.0
* Drive mount location? All apps except the HiMedia file browser and player use Android file structure. All directories and locations are subdirectories of root, which is symbolised as /. This is different for Android 5.1 and Android 7 firmwares. For Android 5.1: External drives are located at /mnt/sda/sda1 (Q10 Pro internal HDD only) and /mnt/sdb/sdb1 then /mnt/sdb/sdb2 etc (all USB drives). For Android 7: External drives are located at /mnt/media_rw/sda1 (Q10 Pro internal HDD only) and /mnt/media_rw/ (all USB drives)
I don't even see a "mnt" location when I try to add the drive in Kodi. Clearly I'm missing something super basic or have water on my brain. Both are very possible.
I just keep telling myself that I can see and R/W to it outside of Android, so it must be formatted correctly. I didn't expect such a learning curve from a standard Windows HTaPC and this Android box.
Im about ready to buy a NAS just to end this torture!
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Q: Where is "mnt" location on Kodi 17?
A:
(http://www.mediafire.com/convkey/1c06/6k7xx7cfcdhu9w7zg.jpg?size_id=4)
(http://www.mediafire.com/convkey/51df/hde4j5x63y84k89zg.jpg?size_id=4)
(http://www.mediafire.com/convkey/c9c0/37l4mnalf400zcdzg.jpg?size_id=4)
(http://www.mediafire.com/convkey/90c0/720j8h8ea74qrptzg.jpg?size_id=4)
(http://www.mediafire.com/convkey/765b/37ss2kyeyi59r7rzg.jpg?size_id=4)
(http://www.mediafire.com/convkey/6962/p7gpi5a3aijwijbzg.jpg?size_id=4)
(http://www.mediafire.com/convkey/ee55/srxxw9482ow4b66zg.jpg?size_id=4)
I don't even see a "mnt" location when I try to add the drive in Kodi. Clearly I'm missing something super basic or have water on my brain. Both are very possible.
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Yah... no sda1 :-\
[attachment deleted by admin]
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Yah... no sda1 :-\
External Storage?
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Ended up buying a NAS and was up and running in 30 minutes. Kodi all dialed in.
THanks for all the attempts to help everyone. I have a q105 now I guess. Atleast I got a working media center! :o
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I have this exact same problem on mine now as well. The difference is that mine was working prior to update and now under storage settings it's saying my drive is corrupted..however it still mounts on my mac.
ideas? I really don't want to copy 2TB off it to reformat and copy it all back again.
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I have this exact same problem on mine now as well. The difference is that mine was working prior to update and now under storage settings it's saying my drive is corrupted..however it still mounts on my mac.
ideas? I really don't want to copy 2TB off it to reformat and copy it all back again.
Assuming it is not a brand new drive, if you get warnings about disk corruption, pull it out and run some drive tests on it like Crystal DiskInfo.
If it is physically unsound, reformatting will not fix the issue. I had all sorts of read/write problems with a Seagate 3Tb in my PC and it ended up failing SeaTools and was RMA'd under warranty (<3 years).
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I am thinking now that it's a failed drive. I only bought it in Jan though so it seems highly unlikely. I think something has become corrupted somehow.
I'm copying everything off it.. then I'll try reformat and return it.
I'm on a mac and disk utility says it has problems when I try to run a check on it.