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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: nmou88 on November 17, 2016, 04:32:10 PM
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Hello, I am new and I am here because i have a problem with my himedia q10 pro and I need help please
I have a hisense 65xt910 TV wich is 4K hdr and my problem is when i set the resolution of the box to 2160p60 and reboot, the screen is separated in 2 parts and totally blurry on boot screen and home screen (after a restart)
So what is the problem ? :-\ I have 18 gbps hdmi cable so I dont think the problem is it
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with 2160p@50 or AUTO ? with different HDMI input port?
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with 2160p@50 or AUTO ? with different HDMI input port?
I did try different hdmi ports and 2160p50 ... same problem (there is no Auto mode)
The problem occurs even in other resolutions like 1080p and 720 so it's not a uhd problem ! :'( :'( :'(
There is some pictures of the problem : http://imgur.com/a/jwflr
Edit : the solution I found is to never restart the box when it's working ...
Edit : I installed the 1.0.8 firmware with a ntfs usb drive, is this the problem ?
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Up
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Up
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No one :'(
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Someone pleaaaaaaaaase !!!
Edit : I forgot to say, HDMI auto-adaptation is disable. Is this the problem ?
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It happen to me too...it was tv fault...new firmware for tv and now is all good.try playing with settings in tv...sometimes it worked for me sometimes dont.
I was doing everything...settings change on tv and box,restarting ...update to tv fixed it
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First : Thank you so much for your answer !
Second : Did you had exactly the same problem like in the pictures ? My tv is hisense xt910, what was yours ?
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yes,something like that...green and double picture...sometimes half picture with green.
everytime was different but the same artefacts.
sometimes i fixed it with changing resolution in box...uhd to hd and hd to uhd...but it did not always work.
firmware fixed it.
my tv is Philips 65pus7600
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Maybe the TV or maybe the HDMI cable.
Try the supplied cable, does it make any difference?
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Maybe the TV or maybe the HDMI cable.
Try the supplied cable, does it make any difference?
I already tried the supplied cable and I thought it was the problem so I bought one new in a shop for 40$ ! It's a monster cable gold 18 gbps and now it's connected with it so I dont think the problem is the cable
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There is a lot of info in this forum thread about HiSense 65xt910 (I presume you have installed the most recent TV firmware - approx September 2016?) Other people are having problems with 4K Shield / Xbox etc.
Try changing the colorspace settings on Q10 Pro. Settings - More - Advanced - Colorspace. Set it to 4:2:0 and 8 bit to test if that's OK and then experiment with other colorspace modes and HDR. I don't know exactly what your TV panel is capable of so some experimentation will be necessary.
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Thank you so much ! I set the colorspace to 4:2:0 8 bit and now the problem is gone ! There is no blurry screen when I reboot :D :D
But now, if I have 10 bit video and HDR, I have to switch manually every time ? too bad ...
Will a new firmware TV solve the problem you think ?
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There is a lot of info in this forum thread about HiSense 65xt910 (I presume you have installed the most recent TV firmware - approx September 2016?) Other people are having problems with 4K Shield / Xbox etc.
This is not true concerning Xbox and Shield. There are no problems.
I have tested Xbox One S, Himedia Q10Pro, and nVidia Shild on my Hisense 58K700 TV with the latest firmware (with HDR support) and there is a problem only with 10 bit modes in the 4k resolutions on Himedia.
But now, if I have 10 bit video and HDR, I have to switch manually every time ? too bad ...
You can change mode Q10Pro output to 10bit in the Game/PC mode on the TV but it will work only till the next reboot.
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This is not true concerning Xbox and Shield. There are no problems.
I have tested Xbox One S, Himedia Q10Pro, and nVidia Shild on my Hisense 58K700 TV with the latest firmware (with HDR support) and there is a problem only with 10 bit modes in the 4k resolutions on Himedia.
There appear to be many problems if you read through that forum thread.
Will a new firmware TV solve the problem you think ?
We've not had this problem reported through the Android 7 beta testing group so fingers crossed for the new firmware (download will be on this forum before end Wednesday).
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This is not true concerning Xbox and Shield. There are no problems.
I have tested Xbox One S, Himedia Q10Pro, and nVidia Shild on my Hisense 58K700 TV with the latest firmware (with HDR support) and there is a problem only with 10 bit modes in the 4k resolutions on Himedia.
There appear to be many problems if you read through that forum thread.
for example please
I don't have issue with 4k@60p 10bit HDR10 resolution on Xbox One S but I have issue with Himedia Q10Pro
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There is a lot of info in this forum thread about HiSense 65xt910 (I presume you have installed the most recent TV firmware - approx September 2016?) Other people are having problems with 4K Shield / Xbox etc.
This is not true concerning Xbox and Shield. There are no problems.
I have tested Xbox One S, Himedia Q10Pro, and nVidia Shild on my Hisense 58K700 TV with the latest firmware (with HDR support) and there is a problem only with 10 bit modes in the 4k resolutions on Himedia.
But now, if I have 10 bit video and HDR, I have to switch manually every time ? too bad ...
You can change mode Q10Pro output to 10bit in the Game/PC mode on the TV but it will work only till the next reboot.
Can you explain little bit about this 10bit in game/PC Mode...thanks!
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Can you explain little bit about this 10bit in game/PC Mode...thanks!
I have trouble with changing resolution in to 2160p mode on Himedia Q10Pro and my TV Hisense 58K700
https://youtu.be/-l49LElY8wg
but if change picture mode in TV to "Game/PC" I can to change resolution to 2160p
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Can you explain little bit about this 10bit in game/PC Mode...thanks!
I have trouble with changing resolution in to 2160p mode on Himedia Q10Pro and my TV Hisense 58K700
https://youtu.be/-l49LElY8wg
but if change picture mode in TV to "Game/PC" I can to change resolution to 2160p
10-bit?
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10-bit?
sometimes 10bit too but not everytime :D
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So ?
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I say that HDR reboot problems are being investigated. I've been repeatedly telling HiMedia to get on top of HDR and colorspace setup. The situation is generally OK for most people but some TVs are still a problem. HiMedia say it's improved in new firmware and they'll continue to work on it.
I don't get that DHCP bug here. All is normal.
So the problem is not the TV ? ok ...
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So the problem is not the TV ? ok ...
I'm not saying that. In your case it might be. The reports in this thread appear to relate to LG TVs specifically.
There appear to be several HDR / colorspace type problems which may or may not be related to specific TV brands. They may be a bug in HiMedia firmware or they may be a bug in TV firmware. I want HiMedia to test the firmware better against many combinations of TVs and settings.
HDR at the moment is a tricky thing to get right. If you visit Shield, Xbox, and all HDR TV brand forums you'll find confusion reigns over what works and how to get it working.
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You mean that the technology is not well handled by manufacturers today ? ok I understand
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nmou88, Hisense released a new firmware for your TV G1107:
http://www.hisenseitalia.it/televisori/tv-hisense-serie-uled-uhd-xt910-65xt910/
for me it's not help with my Hisense 58K700
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nmou88, Hisense released a new firmware for your TV G1107:
http://www.hisenseitalia.it/televisori/tv-hisense-serie-uled-uhd-xt910-65xt910/
for me it's not help with my Hisense 58K700
Hello, I'm sorry that I'm answering to late
I just installed this firmware today and it did'nt solve the problem for me too unfortunately :-\
All we can do is waiting for new updates ...