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Zidoo NEO Alpha
  
Professional 4K Dolby Vision Hi-Fi audio Home Theatre Media Player with ESS DAC, SSD, 3.5" HDD bay, 5" OLED display and 2x HDMI.
  INCLUDES EXPRESS 1-3 DAY DELIVERY 

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Topics - futeko.com

Pages: [1] 2 3 ... 19
1
General / Using the supplied FCP Europlug > UK Plug Adapter.
« on: January 19, 2022, 11:40:47 AM »
When ordered from the UK, we supply Zidoo Z9X and Zidoo Z10 with a 2.5A Europlug PSU plus Power Connections FCP Europlug to UK adapter. This is a semi-permanent fused plug adapter meeting British Standards. After the Europlug has been inserted it is very difficult to remove.

It is designed to require a bit of force when inserting the Europlug. The basic installation procedure is as follows:






2
General / Resumption of orders to Italy
« on: January 04, 2022, 10:20:30 AM »
14-JAN: We are resuming taking Italy orders.

All the packages ridiculously delayed before Christmas have now been delivered. Please be aware if ordering from Italy that delivery times could be as high as one month due to the incredibly inefficient Italian postal/customs system.

3
General / Stock Problems Autumn Winter 2021
« on: December 16, 2021, 11:35:45 AM »
Zidoo

Zidoo products are back to normal availability. Check the product pages for latest status.

Dune

The Dune shipment that was on hold for 2 months has now been delivered. Please read the important info at the top of the product page description about boxes being unsealed and replacement PSUs.

General

This has been another difficult year for us all. COVID, Brexit and global supply problems. The supply of Media Players is not the most important issue we all face. We hope everyone has remained healthy and that 2022 can bring better news.

4
The Real Vision remote is Bluetooth only (for Real Vision operation) and needs to be paired before use.

If it isn't functioning please first check that the antennas are connected to the back of the Real Vision box and that the remote batteries are good.

Then pair the remote according to these instructions:

- Turn the Real Vision box off.
- Make sure both antenna are connected. One is for Bluetooth.
- Press and hold ENTER and TOP MENU on remote for 3 seconds to reset the remote to factory.
- Wait 10 seconds and turn the Real Vision on. Wait for it to boot up.
- Point the remote at Real Vision and press any button. The pairing screen should pop up and the remote pair automatically.
- If it doesn't try pressing ENTER and V+ together for 3 seconds.

5
Official updates will be made available OTA (over the air). The box will notify you of the update and offer to install it. Alternatively, any firmware update can be downloaded to USB stick and installed through system menus. Settings - About - Update.

To downgrade firmware first do a full / emergency firmware reflash (see link at bottom of firmware section for each model) then update to desired firmware.

This thread only lists key updates, there are many intermediate beta firmwares available on Zidoo's forum.

Zidoo UHD3000 / NEO ALPHA / NEO S / NEO X



- 6.4.20 (UHD3000) / 6.7.20 (NEO ALPHA / NEO S / NEO X). 28-JUL-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-7-20-for-z9x-z10-pro-z1000-pro-uhd3000-neo-x-neo-s-neo-alpha.94137/

- 6.4.06. 21-MAY-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-06-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-release.93680/

- 6.3.92. 06-APR-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-3-92-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-release.93323/

- 6.3.60. 25-NOV-2021: http://forum.zidoo.tv/index.php?threads/new-version-v6-3-60-for-z9x-z10-pro-z1000-pro-uhd3000-release.92034/

- 6.3.35. 20-AUG-2021: http://forum.zidoo.tv/index.php?threads/beta-version-v6-3-35-for-z9x-z10-pro-z1000-pro-uhd3000-released.90320/

- 6.0.90. 19-JAN-2021: http://forum.zidoo.tv/index.php?threads/beta-version-v6-0-90-for-z9x-z10-pro-z1000-pro-uhd3000.84816/

Emergency Firmware

Use only if anything goes wrong or if downgrading firmware:

https://www.zidoo.tv/Support/support_guide/guide_target/bTvt%2B8mjABzeq7k9e%5Bld%5D3ulg%3D%3D.html

Google Play Services

By default Zidoo's firmwares do not include Google Play Services. To use Google Play Services (Play Store) you must install a firmware version with a _G suffix. Guide here: https://docs.google.com/document/d/1ALcOI6vHav3t8PgVUxdE0X8xb1aTrmGZ/edit

6
Zidoo Z1000 Pro, Z10 Pro, Z9X / Recommended Settings
« on: May 11, 2021, 09:19:17 AM »
This thread by Markswift2003 on Zidoo's forum has excellent info, particularly about Dolby Vision: http://forum.zidoo.tv/index.php?threads/recommended-settings-and-other-useful-stuff-for-rtd1619-players-includes-unbrick.82695/

This thread by Nice Monkey on Zidoo's forum has setup info, particularly about Hi-Fi music playback: http://forum.zidoo.tv/index.php?threads/recommended-settings-and-other-useful-stuff-for-hifi-players-playback.86336/

7
Zidoo UHD3000 / NEO S / NEO X / NEO Alpha / Recommended Settings
« on: May 11, 2021, 09:18:43 AM »
This thread by Markswift2003 on Zidoo's forum has excellent info, particularly about Dolby Vision: http://forum.zidoo.tv/index.php?threads/recommended-settings-and-other-useful-stuff-for-rtd1619-players-includes-unbrick.82695/

This thread by Nice Monkey on Zidoo's forum has setup info, particularly about Hi-Fi music playback: http://forum.zidoo.tv/index.php?threads/recommended-settings-and-other-useful-stuff-for-hifi-players-playback.86336/

8
Zidoo UHD3000 now has official MQA audio certification:

https://www.mqa.co.uk/partners/zidoo

9
Dune HD Max Vision, Pro Vision Solo, Real Vision 4K / Dune HD New GUI 2021
« on: February 02, 2021, 02:09:59 PM »
Dune HD New GUI 2021

Dune HD are developing a new GUI for their players.

It will serve as a front-end for for My Collection with integrated support for streaming apps. The interface will be of modern Netflix-like design with improved media scraping, TV show support and more.

Loads of info here: https://dune-hd.com/support/newgui/index.html

This thread is for discussion of the new interface. The above link offers Alpha firmware versions with the new GUI. Use these at your own risk as with other Dune Alpha firmwares. We will try and keep the list of links below updated but the link above is the place to look for latest versions.

Dune are looking for feedback on this new GUI.

Please post feedback either on this thread or direct to Dune directly using support _at_ dune-hd.com with 'NewGUI' as the email subject.

Dune HD New GUI Alpha Firmware Downloads

Real Vision 4K: http://files4.dune-hd.com/tmp/dune_firmware_tv175u_210804_0531_r18.dff
Pro Vision 4K Solo: http://files4.dune-hd.com/tmp/dune_firmware_tv175v_210804_0531_r18.dff
Max Vision 4K: http://files4.dune-hd.com/tmp/dune_firmware_tv794a_210804_0531_r18.dff
Ultra Vision 4K: http://files4.dune-hd.com/tmp/dune_firmware_tv994a_210804_0531_r18.dff

Pro 4K II : http://files4.dune-hd.com/tmp/dune_firmware_tv175h_210804_0531_r18.dff
Pro 4K (tv292a): http://files4.dune-hd.com/tmp/dune_firmware_tv292a_210804_0531_r18.dff
Pro 4K (tv292b): http://files4.dune-hd.com/tmp/dune_firmware_tv292b_210804_0531_r18.dff




Note!: We created this thread on 12th August 2021 for discussion of the new interface. In order that our post appeared at the top after we moved relevant posts from other threads into this one we recycled a post from February. That's why the date for OP is February, before we had any knowledge of the new GUI.

10
General / European Union Orders Suspended 9-JAN
« on: January 09, 2021, 07:47:52 AM »
We have learnt in the past few hours that DPD and Parcelforce (our main couriers for UK>EU orders) have suspended most/all of their European Union road courier services from the UK to the EU.

For this reason we are suspending taking further orders to the EU (and Northern Ireland) until further notice.

The suspension from DPD/Parcelforce is apparently due to the volume of packages sent with incorrect/omitted customs declarations after Brexit.

DPD/Parcelforce state that they will clear all packages currently in the system (including ours sent last week) but it will take longer than usual. We are confident that we have completed correct customs declarations for all the items we have sent (we are used to sending items outside the EU and completing the declarations) and that all the items we've sent will successfully get to their destinations.

All our orders sent to the EU were declared for customs as TARIC 8528719100 (https://ec.europa.eu/taxation_customs/dds2/taric/measures.jsp?Taric=8528719100), which attracts EU duty at 0% from everywhere. So the only legitimate tax that might be collected is local VAT.

We apologise to this weeks' EU customers for the delay.

We hope and expect to resume taking orders from the EU sometime next week when the situation has stabilised.

Shipments to the UK (excluding Northern Ireland) and US/Canada/Rest of World are not affected and will carry on as normal.

11
Zidoo UHD3000 / NEO S / NEO X / NEO Alpha / Stock Arrival
« on: December 30, 2020, 03:48:44 PM »
Stock arrival will be a few days after we return to shipping orders next week. Possibly 7/8-JAN, if not early the following week.

12
General / Brexit Changes JAN-2021
« on: December 03, 2020, 10:23:36 AM »
This thread will try and detail changes due to the UK's unfortunate exit from the European Union on 1st January 2021.

Our hope that things would stay very much the same looks not to be the case, with the UK planning to exit from both the EU Single Market and Customs Union. In practical terms this means:

1. From 1/1/2021 all our prices for European Union delivery will be quoted exclusive of VAT.

For example, Dune Pro 4K II currently priced at £289.99 for EU delivery including VAT at 20% will be priced at £241.66 exclusive of VAT.

In simple terms this is a lower price so European Union customers will pay less at source. However, the VAT (IVA, sales tax) element will still be due in the European country so domestic customs authorities may try to collect it.

In practical terms it will be extremely costly for European customs authorities to intercept all small parcels sent from the UK, so they may introduce a lower limit for collection (e.g. they only attempt to collect VAT on items declared for customs at 100 Euro or higher). This is how it works in the US where items declared at less than $750 are allowed to pass into the US without federal taxation.

So, it could be that Brexit allows our European Union customers to pay a lower total price. Only time will tell.

The Customs Union changes come into force for items shipped from the UK after 31/12/2020, so everything shipped by us before that includes VAT.

We may close for orders (except Dune Pro 4K II Plus pre-order if it's not done by then) between 23-DEC and 2-JAN (5 working days) to smooth the transition. Details in next post.

We have made some changes to our website so it detects your location and is able to deliver different pricing and delivery options dependent on location. A knock-on effect of this is that pricing for Rest of World orders has also changed. We now quote prices exclusive of VAT but inclusive of shipping for US/Canada and Rest of World. This has resulted in lower prices for these regions.

2. Shipping may be delayed, at least initially.

It seems unlikely that either the UK or European Union will be fully ready for customs checks on the UK border. This might result in shipping delays between the UK and EU. At this stage with (ludicrously with 4 weeks to go) no deal agreed, this area is a big unknown. It would make sense to include a period of gradual adjustment in whatever deal emerges, but making sense and politics often do not align!

3. Warranties and Consumer Rights.

After 1/1/2021 all our orders will be governed entirely by UK Consumer Law. In reality the UK never fully signed up to EU directives in this area anyway, so very little will change. We'll still offer 2 year warranty plus 30 day returns, and we'll honour all warranty/terms for past orders.

13
We've had an update from Dune this morning on likely Pro 4K Plus II stock arrival date.

It's not great news, they hope to have stock in Europe in week beginning 14-DEC.

It will take a couple of days for us to get stock from the distributor in Europe so my most optimistic estimate for despatch to customers would be ~18-DEC and my most pessimistic would be after New Year.

On this basis we have changed the despatch date on our site to 30-DEC. We do not recommend ordering this product in the expectation that you'll receive it before Christmas. It's possible but I think unlikely.

We apologise for those who've placed a pre-order. We are at the mercy of Dune and their production/delivery schedule. All existing pre-order customers will be emailed today and offered the chance of a full refund if they don't want to wait.

14
Zidoo Z1000 Pro, Z10 Pro, Z9X / Zidoo Z1000 Pro, Z10 Pro, Z9X FAQ
« on: September 09, 2020, 10:04:02 AM »
Tips

* Recommended Display Settings? See this excellent thread: http://forum.zidoo.tv/index.php?threads/recommended-settings-for-rtd1619-players.82695/

Zidoo Home Theatre

* Easier editing of Zidoo Home Theatre library? Find the IP address of your Zidoo box on your local network. Home screen - About (e.g. 192.168.0.33) and access that IP address with :9528 added on a web browser connected to same network (e.g. 192.168.0.33:9528). You'll have access to comprehensive media database management including posters/backdrop/collections.
* How to name video files for best scraping (matching correct details to video)? For best results the video should be named the same as IMDB / TVBD. In most cases this will be 'title (year)'. The idea is the same as for Kodi, guide here: https://kodi.wiki/view/Naming_video_files/Movies#Media_Tags_.2F_Flags
* Some video still not being scraped? Try to rescan several times in Zidoo Home Theatre. It shouldn't be like this, but you will find that the first scan may not find all videos. The next scan (Home Theatre - Settings - Source - Update) will find some of those missing, and the scan after that will find more. After about 5 scans you will have reached final total. When it's complete, and with reasonably named video files, Zidoo Home Theatre will auto find 95%+ of mainstream movies.
* DivX files not playing? DivX files play if fourcc headers are changed to xvid. This is a licensing problem coming from the DivX Corporation. Use this app (Windows / Linux / Mac) to change fourcc from divx to xvid: https://www.tweaking4all.com/home-theatre/fourcc-changer/

Google Play Services / Play Store

* Install Google Play Store? Zidoo RTD1619DR device firmware is available in two versions, one with Google Play Services (Play Store) and one without. The reason to not install Google Play Services is that it can cause small interruptions to video playback because it works in the background. Both the firmware versions are available in our firmware thread: https://www.futeko.com/newforum/index.php?topic=4888.0
* How to Certify Play Store? The device is not Certified? After installation of a Google Play Services firmware you may need to certify the Zidoo box before Play Store will run. Do the following: 1. Open Play Store, then close it - this generates the GSF ID. 2. Go to Settings/Other/About in Zidoo quick settings and take a note of the GSF ID. 3. In a web browser, go to www.google.com/android/uncertified, log in and enter GSF ID and hit <Register>. 4. Restart the Zidoo box.
* Where to get apps without Play Store? Android apps are simple .apk Java packages and do not need Play Store to run. They are available on many sites, e.g. apkmirror, uptodown. Either download .apks to a USB or network location then access using Zidoo file browser, or download using Chrome on your Zidoo box. Apps installed in this way are visible in box menus and function exactly the same as if downloaded from Google Play Store.
* An alternative to Play Store? There are alternative app stores which do not alter the system or run in background. An example is Aptoide, it will give you easy install of latest apps. https://en.aptoide.com/

Remote Control

* Zidoo box Android/iOS remote app? Available through Play Store: https://play.google.com/store/apps/details?id=com.zidoo.control.phone and Apple Store: https://apps.apple.com/us/app/zidoo-controller/id1477712512 Also available on Zidoo's website: https://www.zidoo.tv/Support/release_apk.html

Storage

* HDD Type? The drive should be AF or 512E type (not 4KN), max size 16TB.
* HDD Format? GPT partition table with either FAT32, ExFAT, NTFS, or EXT2/3/4 format.
* How to format HDD? Either format in a PC with parameters above or format using the Zidoo box (FW6.3.30 and later) using this guide: https://www.futeko.com/misc/External%20Storage%20Devices%20Formatting%20Guide-1.pdf

Kodi

* Kodi with Zidoo hardware acceleration? Zidoo have created their own fork of Kodi called ZDMC. It uses Zidoo's external player for playback of local video with full hardware support (7.1 audio, 4K, HDR10+, DV etc). Downloads here: https://www.zidoo.tv/Support/release_apk.html
* Which versions of regular Android Kodi work? All versions run, with the limitations of software video decoding and max 2.0 channel audio.

Firmware

Firmware downloads? See our Z1000 Pro, Z10 Pro, Z9X firmware thread: https://www.futeko.com/newforum/index.php?topic=4888.0
Zidoo official firmware downloads? https://www.zidoo.tv/Support/downloads.html

System

* Box losing time/date when power off? All of the Zidoo 1619 products ship without a CMOS battery so they need power to be plugged in to retain time/date. This is intentional from Zidoo to avoid problems with couriers rejecting packages due to CMOS batteries being restricted on many airlines. The CMOS socket is present on the PCB, so it is possible to open up the casing and insert a CR1220 3V battery. Without the battery the box retains time/date as long as power is attached. It retains time/date in standby and when off using the switch on back.
* Control4 drivers? See here: https://drivers.control4.com/solr/drivers/browse?q=zidoo

Alternative sources for FAQs?

* Excellent thread by forum user Nice Monkey with Zidoo 1619DR box capabilities and FAQs http://forum.zidoo.tv/index.php?threads/all-you-need-to-know-about-the-new-rtd1619dr-based-models.80434/
* Zidoo support pages https://www.zidoo.tv/Support/support.html

15
Official updates will be made available OTA (over the air). The box will notify you of the update and offer to install it. Alternatively, any firmware update can be downloaded to USB stick and installed through system menus. Settings - About - Update.

To downgrade firmware first do a full / emergency firmware reflash (see link at bottom of firmware section for each model) then update to desired firmware.

This thread only lists key updates, there are many intermediate beta firmwares available on Zidoo's forum.

Zidoo Z1000 Pro / Z10 Pro / Z9X Firmware



- 6.4.20. 28-JUL-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-7-20-for-z9x-z10-pro-z1000-pro-uhd3000-neo-x-neo-s-neo-alpha.94137/

- 6.4.06. 21-MAY-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-06-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-release.93680/

- 6.3.92. 06-APR-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-3-92-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-release.93323/

- 6.3.60. 25-NOV-2021: http://forum.zidoo.tv/index.php?threads/new-version-v6-3-60-for-z9x-z10-pro-z1000-pro-uhd3000-release.92034/

- 6.3.35. 20-AUG-2021: http://forum.zidoo.tv/index.php?threads/beta-version-v6-3-35-for-z9x-z10-pro-z1000-pro-uhd3000-released.90320/

- 6.0.90. 19-JAN-2021: http://forum.zidoo.tv/index.php?threads/beta-version-v6-0-90-for-z9x-z10-pro-z1000-pro-uhd3000.84816/

- 6.0.35. 03-SEP-2020: http://forum.zidoo.tv/index.php?threads/beta-version-6-0-35-for-z9x-z10-pro-z1000-pro.80962/

Emergency Firmware

Use only if anything goes wrong or if downgrading firmware:

- Z1000 Pro: https://www.zidoo.tv/Support/support_guide/guide_target/DP%5Bld%5DwBS1nS3Deq7k9e%5Bld%5D3ulg%3D%3D.html
- Z10 Pro: https://www.zidoo.tv/Support/support_guide/guide_target/e%5Bld%5DAPLKUfGaDeq7k9e%5Bld%5D3ulg%3D%3D.html
- Z9X: https://www.zidoo.tv/Support/support_guide/guide_target/TFlGi84dAUbeq7k9e%5Bld%5D3ulg%3D%3D.html

Google Play Services

By default Zidoo's firmwares do not include Google Play Services. To use Google Play Services (Play Store) you must install a firmware version with a _G suffix. Guide here: https://docs.google.com/document/d/1ALcOI6vHav3t8PgVUxdE0X8xb1aTrmGZ/edit

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