Zidoo's own support forum has grown in size and expertise to the point where it is by far the best place for technical support questions about Zidoo's products.

There are many extremely knowledgeable regular posters, as well as the Zidoo devs and support themselves, who will give fast and accurate answers to your questions.

http://forum.zidoo.tv/index.php

Of course, feel free to post here if you prefer.

We have changed the adapter we ship with the UK orders of Zidoo Z9X Pro and Z20 Pro (other Zidoo/Eversolo models have an internal PSU so we send a UK IEC C13 cable).

Power Connections BCA-BK-3A is a new design British sourced semi-permanent fused plug adapter meeting British Standards.

It is more ergonomic when used with the Zidoo Europlug PSU compared to the FCP adapter we previously shipped.

Differences:

- Z8: ESS Sabre ES9038Pro DAC chipset (1x8 channel). Z6: Dual ES9068A (2x2 channel) DAC chipset.
- Z8: 10x OPA1612AZ6 operational amplifiers. Z6: 6x RT6863S operational amplifiers.
- Z8: Ultra-low noise power supply. Z6: Low noise power supply.
- Z8: 7 PCM and 4 DSD filters. Z6: 3 PCM filters.

Casing dimensions, LCD display, ports, VU meter are all the same.

When ordered from the UK, we supply Zidoo Z9X and Zidoo Z10 with a 2.5A Europlug PSU plus Power Connections FCP Europlug to UK adapter. This is a semi-permanent fused plug adapter meeting British Standards. After the Europlug has been inserted it is very difficult to remove.

It is designed to require a bit of force when inserting the Europlug. The basic installation procedure is as follows:

Zidoo

Zidoo products are back to normal availability. Check the product pages for latest status.

Dune

The Dune shipment that was on hold for 2 months has now been delivered. Please read the important info at the top of the product page description about boxes being unsealed and replacement PSUs.

General

This has been another difficult year for us all. COVID, Brexit and global supply problems. The supply of Media Players is not the most important issue we all face. We hope everyone has remained healthy and that 2022 can bring better news.

Official updates will be made available OTA (over the air). The box will notify you of the update and offer to install it. Alternatively, any firmware update can be downloaded to USB stick and installed through system menus. Settings - About - Update.

To downgrade firmware first do a full / emergency firmware reflash (see link at bottom of firmware section for each model) then update to desired firmware.

This thread only lists key updates, there are many intermediate beta firmwares available on Zidoo's forum.

Zidoo UHD3000 / NEO ALPHA / NEO S / NEO X



- 6.4.42 (UHD3000) / 6.7.42 (NEO ALPHA / NEO S / NEO X). 18-OCT-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-7-42-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-neo-alpha-release.94619/

- 6.4.20 (UHD3000) / 6.7.20 (NEO ALPHA / NEO S / NEO X). 28-JUL-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-7-20-for-z9x-z10-pro-z1000-pro-uhd3000-neo-x-neo-s-neo-alpha.94137/

- 6.4.06. 21-MAY-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-4-06-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-release.93680/

- 6.3.92. 06-APR-2022: http://forum.zidoo.tv/index.php?threads/beta-version-v6-3-92-for-z9x-z10-pro-z1000-pro-uhd3000-neo-s-neo-x-release.93323/

- 6.3.60. 25-NOV-2021: http://forum.zidoo.tv/index.php?threads/new-version-v6-3-60-for-z9x-z10-pro-z1000-pro-uhd3000-release.92034/

- 6.3.35. 20-AUG-2021: http://forum.zidoo.tv/index.php?threads/beta-version-v6-3-35-for-z9x-z10-pro-z1000-pro-uhd3000-released.90320/

- 6.0.90. 19-JAN-2021: http://forum.zidoo.tv/index.php?threads/beta-version-v6-0-90-for-z9x-z10-pro-z1000-pro-uhd3000.84816/

Emergency Firmware

Use only if anything goes wrong or if downgrading firmware:

https://www.zidoo.tv/Support/support_guide/guide_target/bTvt%2B8mjABzeq7k9e%5Bld%5D3ulg%3D%3D.html

Google Play Services

By default Zidoo's firmwares do not include Google Play Services. To use Google Play Services (Play Store) you must install a firmware version with a _G suffix. Guide here: https://docs.google.com/document/d/1ALcOI6vHav3t8PgVUxdE0X8xb1aTrmGZ/edit

This thread by Markswift2003 on Zidoo's forum has excellent info, particularly about Dolby Vision: http://forum.zidoo.tv/index.php?threads/recommended-settings-and-other-useful-stuff-for-rtd1619-players-includes-unbrick.82695/

This thread by Nice Monkey on Zidoo's forum has setup info, particularly about Hi-Fi music playback: http://forum.zidoo.tv/index.php?threads/recommended-settings-and-other-useful-stuff-for-hifi-players-playback.86336/

Dune HD New GUI 2021

Dune HD are developing a new GUI for their players.

It will serve as a front-end for for My Collection with integrated support for streaming apps. The interface will be of modern Netflix-like design with improved media scraping, TV show support and more.

Loads of info here: https://dune-hd.com/support/newgui/index.html

This thread is for discussion of the new interface. The above link offers Alpha firmware versions with the new GUI. Use these at your own risk as with other Dune Alpha firmwares. We will try and keep the list of links below updated but the link above is the place to look for latest versions.

Dune are looking for feedback on this new GUI.

Please post feedback either on this thread or direct to Dune directly using support _at_ dune-hd.com with 'NewGUI' as the email subject.

Dune HD New GUI Alpha Firmware Downloads

Real Vision 4K: http://files4.dune-hd.com/tmp/dune_firmware_tv175u_210804_0531_r18.dff
Pro Vision 4K Solo: http://files4.dune-hd.com/tmp/dune_firmware_tv175v_210804_0531_r18.dff
Max Vision 4K: http://files4.dune-hd.com/tmp/dune_firmware_tv794a_210804_0531_r18.dff
Ultra Vision 4K: http://files4.dune-hd.com/tmp/dune_firmware_tv994a_210804_0531_r18.dff

Pro 4K II : http://files4.dune-hd.com/tmp/dune_firmware_tv175h_210804_0531_r18.dff
Pro 4K (tv292a): http://files4.dune-hd.com/tmp/dune_firmware_tv292a_210804_0531_r18.dff
Pro 4K (tv292b): http://files4.dune-hd.com/tmp/dune_firmware_tv292b_210804_0531_r18.dff




Note!: We created this thread on 12th August 2021 for discussion of the new interface. In order that our post appeared at the top after we moved relevant posts from other threads into this one we recycled a post from February. That's why the date for OP is February, before we had any knowledge of the new GUI.