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Current Product Support => Dune HD Max Vision, Pro Vision Solo, Real Vision 4K => Topic started by: Montejo81 on March 05, 2021, 08:52:13 AM

Title: Best settings Dune Pro Vision 4K Solo
Post by: Montejo81 on March 05, 2021, 08:52:13 AM
Good morning, I received yesterday the Dune that I bought from you but I cannot find some optimal settings for my LG Oled B7 television.
The colors in the .iso menus are off, the reproduction is somewhat better but it still lacks some vividness in the colors and I am sure it is due to some flaw in the video configuration.
Later when I am watching a movie and I give it to advance or skip to the next chapter, the screen always stays black for about 5 seconds until the image comes out again.
I would ask you please to tell me the best settings for all the sections:

Maximum video mode:
Auto frame rate:
Auto resolution:
HDR and Dolby Vision settings:
Advanced settings:


I apologize as I do not know English and I have used the Google translator.

Thank you very much in advance.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: futeko.com on March 05, 2021, 10:05:51 AM
You don't say what the source material is? 1080P, 4K? HDR10? Dolby Vision?

In general, for that LG TV (4K DV+HDR10):

Maximum video mode: Auto (should display at 4K 2160p 60Hz on your TV - if not you could force it. if you play a lot of 23Hz source content you could set 4K 2160p 23Hz here to reduce display resyncs, possible the cause of the black screen on chapter skips)
Auto frame rate: All
Auto resolution: Disabled (all video will be scaled by the player to 4K - if you want 720p/1080p video to display at source resolution then enable this)
HDR and Dolby Vision settings:
- HDR processing mode: Auto (you could force Dolby Vision VS10 here if video is not full DV)
- Dolby Vision output mode: STD DV (your TV is DV compatible so you want full DV for DV content. LLDV DV converts DV into whatever the closest thing your TV supports)
- Dolby Vision 4Kp50/60: Enabled
Advanced settings (this is where i think the colour problem comes from):
- Max HDMI color depth: Auto (should set to 12bit with your TV - if not you could force it)
- Preferred HDMI color depth: Maximum
- Chroma subsampling for 4Kp50/60 8-bit: 4:2:0
- Chroma subsampling for 4Kp50/60 12-bit: 4:2:0
- Chroma subsampling for 4Kp24/30 12-bit: 4:4:4
- Chroma subsampling for non-4K 12bit: 4:4:4
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Montejo81 on March 05, 2021, 10:39:25 AM
You don't say what the source material is? 1080P, 4K? HDR10? Dolby Vision?

In general, for that LG TV (4K DV+HDR10):

Maximum video mode: Auto (should display at 4K 2160p 60Hz on your TV - if not you could force it. if you play a lot of 23Hz source content you could set 4K 2160p 23Hz here to reduce display resyncs, possible the cause of the black screen on chapter skips)
Auto frame rate: All
Auto resolution: Disabled (all video will be scaled by the player to 4K - if you want 720p/1080p video to display at source resolution then enable this)
HDR and Dolby Vision settings:
- HDR processing mode: Auto (you could force Dolby Vision VS10 here if video is not full DV)
- Dolby Vision output mode: STD DV (your TV is DV compatible so you want full DV for DV content. LLDV DV converts DV into whatever the closest thing your TV supports)
- Dolby Vision 4Kp50/60: Enabled
Advanced settings (this is where i think the colour problem comes from):
- Max HDMI color depth: Auto (should set to 12bit with your TV - if not you could force it)
- Preferred HDMI color depth: Maximum
- Chroma subsampling for 4Kp50/60 8-bit: 4:2:0
- Chroma subsampling for 4Kp50/60 12-bit: 4:2:0
- Chroma subsampling for 4Kp24/30 12-bit: 4:4:4
- Chroma subsampling for non-4K 12bit: 4:4:4
Thank you very much for your reply.

I do not always see the same type of content, I consume all types both in 1080 and 4K and Dolby Vision.

Is it necessary to change the settings depending on the quality of the content?
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: futeko.com on March 05, 2021, 01:42:17 PM
The settings above should work correctly for all content.

I only asked what content because colour reproduction will be different according to settings for that content.
Title: Re: Los mejores ajustes Dune Pro Vision 4K Solo
Post by: Montejo81 on March 05, 2021, 03:05:52 PM
The settings above should work correctly for all content.

I only asked what content because colour reproduction will be different according to settings for that content.

Well, I have configured everything with the settings that have been indicated to me and I continue with the same problems.
Dull colors in the movie menus and black refreshment screens every time I advance the movie or change the chapter with the remote.

I have tried two different hdmi cables and it is not the problem either.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: futeko.com on March 05, 2021, 08:37:46 PM
I should have mentioned this first, but make sure you are running the latest firmware: Setting - Miscellaneous - Firmware Upgrade - Check available updates.

See here for latest firmware changelog: https://dune-hd.com/firmware/provision4ksolo/
Title: Re: Los mejores ajustes Dune Pro Vision 4K Solo
Post by: Montejo81 on March 08, 2021, 08:05:38 AM
I should have mentioned this first, but make sure you are running the latest firmware: Setting - Miscellaneous - Firmware Upgrade - Check available updates.

See here for latest firmware changelog: https://dune-hd.com/firmware/provision4ksolo/

The latest firmware is installed, it is the first thing the Dune did as soon as it connected. But everything remains the same.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: futeko.com on March 08, 2021, 11:40:40 AM
Latest beta FW, 210227_1631_r17?

Title: Best settings
Post by: Yop16 on March 09, 2021, 08:03:58 AM
Hello i,m need the best settings to Panasonic gz950 to marantz 8015 and sony AF9 thx
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Montejo81 on March 09, 2021, 10:09:59 AM
Latest beta FW, 210227_1631_r17?

Installed that beta version and everything remains the same.
I have it connected through a Denon 2400 AVR, I don't know if that's why it will have a problem with screenshots, but I have another player the Sinclair Spectrum that also supports Dolby Vision and HDR for full and isos and I don't have this problem.
The truth is that it is starting to be a little desperate, because I am in a Telegram group that has several people this same Dune with the same configuration and they do not have this problem.
I don't know if the unit is faulty.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: futeko.com on March 09, 2021, 11:37:37 AM
Does it work as expected with the Dune connected direct to the TV (removing the AVR)?

In that AVR settings there is a switch for 'enhanced mode' support on the HDMI ports. This should be enabled:

http://manuals.denon.com/AVRX2400H/EU/EN/DRDZSYzvebvotm.php
Title: Re: Best settings
Post by: futeko.com on March 09, 2021, 11:40:17 AM
Hello i,m need the best settings to Panasonic gz950 to marantz 8015 and sony AF9 thx

For a Dolby Vision and HDR10+ compatible TV (as the Panasonic is) I would recommend the settings in my earlier post: https://www.futeko.com/newforum/index.php?topic=5028.msg32689#msg32689
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Montejo81 on March 09, 2021, 03:20:23 PM
Does it work as expected with the Dune connected direct to the TV (removing the AVR)?

In that AVR settings there is a switch for 'enhanced mode' support on the HDMI ports. This should be enabled:

http://manuals.denon.com/AVRX2400H/EU/EN/DRDZSYzvebvotm.php

The AVR configuration I have checked and it was already in the "improved HDMI" setting as I mentioned before, I have the other M 9702 player and it plays both HDR and Dolby Vision without any problem, it only makes a black screen the first time, which is when It does the automatic refresh change and that's it, it doesn't matter whether the movie advances or the chapter passes, the image is always on the screen without any problem.

I have connected the Dune directly to the Oled LG B7 and it does exactly the same, 5 second screenshots every time I go forward, backward or change chapter.

You will tell me what else it can be, because I have it with all the settings that you indicate and the problems are not solved.

I also have problems with HD audios, they are always out of sync for about a second with the image. The other audios without problems, but the HD always out of sync with the image.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Montejo81 on March 11, 2021, 08:04:08 AM
Dune has already contacted me and confirmed that the black screen problem is a firmware problem and that they are here to solve it.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: OlivierQC on May 31, 2021, 02:34:42 PM
You don't say what the source material is? 1080P, 4K? HDR10? Dolby Vision?

In general, for that LG TV (4K DV+HDR10):

Maximum video mode: Auto (should display at 4K 2160p 60Hz on your TV - if not you could force it. if you play a lot of 23Hz source content you could set 4K 2160p 23Hz here to reduce display resyncs, possible the cause of the black screen on chapter skips)
Auto frame rate: All
Auto resolution: Disabled (all video will be scaled by the player to 4K - if you want 720p/1080p video to display at source resolution then enable this)
HDR and Dolby Vision settings:
- HDR processing mode: Auto (you could force Dolby Vision VS10 here if video is not full DV)
- Dolby Vision output mode: STD DV (your TV is DV compatible so you want full DV for DV content. LLDV DV converts DV into whatever the closest thing your TV supports)
- Dolby Vision 4Kp50/60: Enabled
Advanced settings (this is where i think the colour problem comes from):
- Max HDMI color depth: Auto (should set to 12bit with your TV - if not you could force it)
- Preferred HDMI color depth: Maximum
- Chroma subsampling for 4Kp50/60 8-bit: 4:2:0
- Chroma subsampling for 4Kp50/60 12-bit: 4:2:0
- Chroma subsampling for 4Kp24/30 12-bit: 4:4:4
- Chroma subsampling for non-4K 12bit: 4:4:4

Are these settings still valid or have they changed due to new FW ?
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Lex on June 16, 2021, 07:20:34 PM
I have a Panasonic HZW2004 OLED TV (2020 model). Does the Dune HD Max Vision 4k have problems with this TV because it does not recognize it?
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Nice Monkey on June 17, 2021, 09:29:35 AM
Are these settings still valid or have they changed due to new FW ?
They still are but my personal preference:
- Auto resolution: Enabled
- Preferred HDMI color depth set to: As in content
I prefer my TV to do all the upscaling work. Does an excellent job at that.  ;)

They are also valid for all Vision models.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: arcazal on June 27, 2021, 07:51:35 AM
Hello. I also have the problem of black screen for 5 seconds (when fast-forwarding or next chapter) when playing UHD Bluray with menu, both ISO and BDMV. This problem does not occur on 1080p Blurays. I have tested with the Dune-HD connected via AVR Denon x2600h and connected directly to the LG77CX TV. I have the latest firmware installed, in whose changelog it says that this problem had been corrected, but in my case it is not like that (I repeat that only in UHD BD). The truth is that it is quite unpleasant and that problem does not occur when playing the same discs from a Zidoo. I am seriously considering returning the Dune (Pro Vision 4k). Kind regards and sorry for my bad English.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Nice Monkey on June 27, 2021, 07:54:28 AM
Tried to reproduce but for me it just works fine. Tried several UHD BD's.

But I am 1 FW ahead so it might be fixed with that upcoming FW?
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: arcazal on July 08, 2021, 08:21:02 AM
Tried to reproduce but for me it just works fine. Tried several UHD BD's.

But I am 1 FW ahead so it might be fixed with that upcoming FW?

Hi Nice Monkey. When you tried the UHD BD (Menu), did you have HDR Processing Mode in Auto? It is with the Auto mode, when there are problems when advancing or going back chapters and the screen remains black for several seconds, if for example it is configured in HDR Always, there is no problem, but I lose Dolby Vision. If it's not too much of a hassle, could you check it out? Thank you.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Nice Monkey on July 09, 2021, 12:18:45 PM
Tried LOTR with DV.

Skipping chapters playing with BD Full menu takes roughly 2 seconds. Is that a problem?
My patience grants for about 3 seconds so within that limit.   ;D
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: arcazal on July 09, 2021, 05:50:53 PM
Tried LOTR with DV.

Skipping chapters playing with BD Full menu takes roughly 2 seconds. Is that a problem?
I patience grants for about 3 seconds so within that limit.   ;D

I have downloaded the alpha firmware (June 2021) and now it does pass the chapters correctly (1 or 2 seconds), with the previous firmware (April 2021) the advance of chapters was delayed by 5 or 6 seconds, in addition to loss of signal. So this issue is fixed. Thanks for everything.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Hann on July 26, 2021, 12:40:26 PM
My Dune Vision Pro with auto setting sets display to 4K@59Hz, even though JVC DLA-N7 is capable for 4K@60Hz too (some leaflet says though for this resolution: when the color space is RGB/YCbCr(4:4:4), only 8-bit input is supported.) The Dune HDMI Out is connected directly to the projector.

For some reason now that the Dune boots, it ends with a black screen and I have to press remote's ok to get to the main menu of the Dune. It might have something to do with the screen settings? The HDMI-cable is 2.1 capable.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Nice Monkey on July 26, 2021, 01:18:57 PM
As strange it may sound try it with the USB port disconnected.

The coming FW update has a fix here.
Title: Re: Best settings Dune Pro Vision 4K Solo
Post by: Hann on July 26, 2021, 01:36:19 PM
EDIT: I tried it without the USB-stick in, but it did not help. Dune boots into a black picture. I have to press ok on the remote to get to the main menu.