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Product Support => HiMedia Q5/Q10 4K3D => Topic started by: acer on March 30, 2015, 04:09:08 PM

Title: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: acer on March 30, 2015, 04:09:08 PM: Hi,

I bought the above player from you and it is great, but I have a problem, I cannot seem to control subtitles on MKV files or the audio stream, so I mean switch between DD & DTS when the MKV file/film has them???

Could someone please advise if I am doing something wrong as pressing the button on remote has no affect at all???

Thanks

acer
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: futeko.com on March 31, 2015, 09:21:32 AM: What video player are you using?

Using the HiMedia MediaPlayer app (icon in middle of launcher bar) if the MKV has subtitles (embedded or external) then the remote subtitle button (bottom left) should cycle between them. Similar with the remote audio button (remote bottom right). It should cycle between available audio tracks. You can get to more advanced subtitle and audio options using the remote menu button.

This definitely works with a couple of MKVs I've just tested it on.
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: acer on March 31, 2015, 10:29:21 AM: Hi,

I am using the middle one and it is off upnp my network and then it breaks it down into folders off my WD NAS, in the preview screen I can see the subtitles but when I go to play the film with whole screen visible they do not show???

Thanks

acer
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: futeko.com on March 31, 2015, 11:54:41 AM: Could be a problem with uPNP. I was testing using Samba networking.

I'll test again later.
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: acer on April 01, 2015, 08:56:37 AM: Well I tested again last night and could not get anything to work via Samba, the only way I can connect my WD NAS is via uPnP and that is where the problem still lies with NO subtitles or sound tracks being able to change???
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: futeko.com on April 01, 2015, 09:43:02 AM: Subtitles and audio track switching are not supported in the HiMedia player over uPnP.

They work fine over Samba or NFS though.

A workaround for uPnP would be to use an alternative video player (e.g MX Player or Kodi/SPMC internal player) to play the files over uPnP. These players give all the subtitle/audio options. If you install a uPnP client like 'bubbleupnp' it will allow you to browse uPnP media servers and choose a player.
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: acer on April 01, 2015, 05:32:31 PM: Quote from: futeko.com on April 01, 2015, 09:43:02 AM
Subtitles and audio track switching are not supported in the HiMedia player over uPnP.

They work fine over Samba or NFS though.

A workaround for uPnP would be to use an alternative video player (e.g MX Player or Kodi/SPMC internal player) to play the files over uPnP. These players give all the subtitle/audio options. If you install a uPnP client like 'bubbleupnp' it will allow you to browse uPnP media servers and choose a player.

OK Thanks, will give this a try later :)
Title: Re: HiMedia Q10 4K3D media player / Sound + Subtitle problems
Post by: acer on April 02, 2015, 12:49:20 PM: Right that has sorted my problems out as I downloaded bubbleupnp and then VLC Player and now can choose Audio streams and subtitles over Upnp 8)