futeko.com FORUM

Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: futeko.com on April 29, 2016, 10:28:23 AM

Title: Q10 Pro Batch#2 [PO#2] delay info.
Post by: futeko.com on April 29, 2016, 10:28:23 AM

We sent this email to all batch#2 pre-order customers on 29/4. We're posting it here too in case the email didn't get through (spam filter / Paypal email not being primary).

We are very sorry about the delay. Not much we can do about it, it's coming from HiMedia.

We will refund in full any customers who want to cancel. Email mail@futeko.com.

"
You are receiving this email because you have a pre-order for batch#2 [PO#2] HiMedia Q10 Pro.

We wrote earlier in the week to notify you of a despatch delay. Unfortunately, we now have to inform you of a further delay.

HiMedia have told us that stock will not leave their factory until ~8th May. This would give a despatch to you date of 13-16th May.

HiMedia say the reason for the delay is that they are waiting for delivery of the wi-fi antenna component from their supplier. All retailers globally are in the same position, there is no Q10 Pro stock available anywhere in Europe. We will be the first to get new stock.

We apologise for the delays. It's not typical of how we operate and we appreciate that some customers have been waiting a long time for a fully paid pre-order.

If you want to cancel the pre-order and receive a refund we can do so immediately. Please reply if that's the case. We will have some stock from batch#2 available for general sale when it arrives and we hope to have normal Q10 Pro stock availability from mid June onwards.

We will keep you informed by email and the Q10 Pro page on our website.
"

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: futeko.com on May 04, 2016, 09:54:03 AM

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: stack on May 04, 2016, 11:19:25 AM

Very good info. I'm waiting it impatiently

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: futeko.com on May 04, 2016, 11:34:11 AM

Quote from: stack on May 04, 2016, 11:19:25 AM

Very good info. I'm waiting it impatiently

As are we!

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: johnnyboyc on May 05, 2016, 09:29:04 PM

Are you able to say how many units you're expecting?

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: venug239 on May 06, 2016, 04:44:28 PM

When will the new pre-orders will be taken?. It was noted on previous posting as 6th Friday May 2016. But no opening of booking.

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: futeko.com on May 06, 2016, 04:50:49 PM

We are 90% sure of stock arriving on Monday. This would mean all pre-orders from batch #2 going out on Tuesday.

Until we're 99% sure of stock arrival date we're not going to take any more orders.

Maybe Sunday, maybe early Monday morning.

Title: Re: Q10 Pro Batch#2 [PO#2] delay info.
Post by: futeko.com on May 08, 2016, 12:29:34 PM

We are accepting order again for batch#2 stock.

Despatch will be Tuesday 10-MAY.

There is not a huge amount of stock and we won't be getting more stock until end of May.